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wix Wix Team

If you cancel your premium plan, your site will return to the free version which includes the Wix ads and the free Wix URL (username.wix.com/sitename).

 

We never remove or delete sites. You will still have full control over editing your site!

Replies(55 replies total)

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  • biiyan

    Replied by biiyan April 12, 2013

    Hello! I have a question i need answer for, would be awesome if anyone in Wix could answer.

    Now when I go on, lets say Google and then I type in my Wix website URL and click enter, then my website and many other things shows up as result, and then I see my website, and if I click on the link 

    (Biyan Official Website | Welcome | PHOTOS | Wix.com) it takes me to the website . Now my questions is: If I upgrade to Combo package, will that "Wix.com" at the end of the link in eg. Google search result dissapear?? I´m not talking about the website domain cause if I upgrade to Combo package i know i Í can change the domain, I´m talking about the end of the link that shows up in google search result when people are trying to find my website.

    • dani294

      Replied by dani294 April 12, 2013

      Hi Biiyan,

       

      Once you purchase an upgrade the | Wix.com will disappear along with the ads on your website.

       

      Thank you  

      Daniel- Wix Team
    • biiyan

      Replied by biiyan April 12, 2013

      thanks Daniel!

    • Leah Wix Team

      Replied by Leah April 13, 2013

      I'm glad we could help! Please let us know if you have any further questions.

      Sincerely, Leah Wix Team
  • Sammi - Wix Billing Team

    Replied by Sammi - Wix Billing Team February 6, 2013

    There are different packages, each offering different benefits. You may pick the package best suited to your needs. 

    Here is some more information about our different Premium packages. Below you can see the details of each package and exactly what services you will receive with each.

     
    There are four upgrade options:
     
    Connect Domain:
    This package enables you to use your own domain that you have purchased from any domain registrar, but will not remove the wix ads.  You can store up to 500 MB, with 1 GB bandwidth.
     
    Combo Package:
    This package includes connecting your domain and removing the Wix ads from your site. You can store up to 1 GB with 1 GB bandwidth.
     
    Unlimited Package :
    This package includes connecting your domain and removing the Wix ads from your site. You can store up to 2.5 GB with unlimited bandwidth.
     
    eCommerce Package:
    This package includes connecting your domain, removing the Wix ads from your site and using the eCommerce feature. You can store up to 2.5 GB with 5GB bandwidth.
     
    You will also get Premium support with all four packages when you email Premium@wix.com.
     
  • jameslake

    Replied by jameslake February 5, 2013

    so what you're saying is we pay once to 'upgrade' to a premium package just to connect a domain and you won't let us use the shop cart until we 'upgrade' again? This is extremely harsh....!

    rip off

  • Irene

    Replied by Irene January 22, 2013

    Hi biiyan

     

    Your premium package is being renewed automatically.
    If you sign for a monthly agreement, the contract length is one month and you are automatically billed on a monthly basis.
    If you chose the Yearly agreement, you will be charged one time for the entire amount. Before the year is over, you will receive an Email reminder. If the package won't be cancelled, it will be renewed automatically for another year.

    If you cancel your package before the renewal, you'll be back to your free account / free url and yes, you will Wix ads on your site.

    For more informations about billing click here.

     

    Best regards

    Irene - Wix Team
  • biiyan

    Replied by biiyan January 22, 2013

    you guys maybe already answered this question but anyways.

    What will happen after my yearly or monthly plan expires? Will the ads come back? Lets say i paid like 124 euro for a yearly plan, and the ads dissapier, and after that year will the ads come back?

  • Itamar Wix Team

    Replied by Itamar December 4, 2012

    Please note that you have a Connect Domain package, in order to remove ads you need to upgrade to the Combo, Unlimited or eCommerce packages. Please click here for more information on our packages.

    Itamar, Wix team
  • naeim2000

    Replied by naeim2000 December 3, 2012

    If i upgrade to premium , can i remove the WIX brand ads from my website ? 

    Already connected my domain(not wix domain) but the Wix brand ads really killing me! 

  • Jonathan Wix Team

    Replied by Jonathan August 7, 2012

    We can see you have canceled your yearly premium upgrade on the same day you have purchased it, in this case you will have the money refunded to you with 14 days.

  • gioelecastelvetere

    Replied by gioelecastelvetere August 7, 2012

    What about my money?

  • Gleb

    Replied by Gleb July 23, 2012

    Hi eajvtd,

     

    If you cancel within the 14-day trial period, you will receive a refund within 7 business days.

     

    Thanks,

    Gleb, Wix Support

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