Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

If you cancel your premium plan, your site will return to the free version which includes the Wix ads and the free Wix URL (username.wix.com/sitename).

 

We never remove or delete sites. You will still have full control over editing your site!

Replies(55 replies total)

Show my replies first
  • daystarrecordsstudio

    Replied by daystarrecordsstudio April 7, 2014

    Hello. I can't submit my purchase for upgrade. It just keep loading after I click my submit purchase. 

    • Ron Wix Team

      Replied by Ron April 8, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

       

      Should the issue persist, please test it on other updated browsers in order to compare the results.

       

      Let us know how it went, which browsers and exact version you've tested.


       

       

      Ron, Wix Team
  • abcelectronics1

    Replied by abcelectronics1 March 26, 2014

    I wish to cancel my premium package, effective today which is within the 14 days cooling off period and ask for a full refund. The 1-800-6000-949 number your office gave does not work here, I have no missed calls for the first telephone tech support appointment. My site is not visible on Google and it has been too difficult to speak to someone for support, the instructions for applying for a refund are confusing and I ask that your office organize a full refund effective today.

     

    John Marangon

    0419616667

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team March 26, 2014

      Hi John,
       

      Thanks for contacting us regarding this matter. You can always email us directly at premium@wix.com
       

      I can see from our records that you published your Wix website on March 16th 2014.
       

      Please be aware that it can take from 1 to 3 months for Google to update its database and for your site to be indexed. Finding your site using your relevant keywords may take even more time.

       

      One way to speed up this process is to submit your website directly to search engines.

      You can submit your website directly to Google here.
      You can submit your website directly to Bing here.
       

      Wix guarantees that all of the text and meta tags on your site are being scanned by search engines, however we cannot guarantee that Google will choose to assign your website a high rank, this part is up to you.

       

      Make sure that your websites content has been optimized in accordance with the advice offered in our SEO Learning Center. We also recommend that you use the SEO Wizard & Monitoring tool for a more in depth analysis of your site’s SEO.


      If you would still like to cancel your premium plan, 

      In order to cancel your premium plan, please-
       

      1. Sign into Wix.com.
      2. Click My Account.
      3. From My Account, next to Manage Premium, click Billing and Payment.
      4. Next to your package, click Manage.
      5. Next to Next payment, click Cancel.
      6. Follow the steps in the pop-ups that open.

      Your Premium plan is cancelled.

       

      You will receive a confirmation email and your upgraded premium site will appear as "canceled" on your Manage Premium page.

       

      Please note that canceling your premium plan by deleting the site attached to your premium plan will not suffice. You must enter "Manage Premium", and cancel the premium plan.
       

      - If you cancel your plan after our 14-day 100% money-back period, your Wix site will continue to receive premium status until the date when your current yearly/monthly payment ends. You will not be charged for the next payment period.
      (Please note that this policy includes premium plan purchases only - it does not include Wix domains which are a non-refundable purchase. If you have purchased both a Premium plan and a Wix domain, you will receive a full refund for the plan only.)
       

      - If you do cancel within the 14-day trial period, you will receive a refund within 20 business days (this is your case).
      For more information please go here.
       

      We never remove/destroy websites. If you go back to free from premium you’ll simply have your original Web address and Wix ads but you will still have full control of your site.
       

      We are sorry to hear you have decided to cancel your Wix premium plan. We hope you re-consider your decision and should you require any further assistance please don’t hesitate to contact us.
       

      Thanks, Nicole,
  • suitpartners

    Replied by suitpartners March 17, 2014

    Hello,

    Im currently using wix for free but want to upgrade to premium, 

    I would like to buy the premium for 1 month and then if I like it and my website is doing well upgrade to yearly subscription. Will i still get free vouchers if I upgrade to yearly after one month of monthly subscription?

    Thank you! 

    • Tal Wix Team

      Replied by Tal March 18, 2014

      Hi,

       

      Sure you can.

      You can purchase the monthly plan and if you like it, to convert it to a yearly one and use our yearly plans vouchers.

       

      Please tell us how it went and whether you need any further assistance.

      Tal, Wix Team
  • jceo76

    Replied by jceo76 March 6, 2014

    Why is the bandwidth less for E-Commerce Package than the Unlimited package?  I made a mistake in upgrading thinking that I needed E-Commerce Package to use the Paypal feature on my site.  I purchased it yesterday and will probably downgrade but was curious as to why the bandwidth is less for a premium package.

     

    Thanks 

    • Ellie Wix Team

      Replied by Ellie March 6, 2014

      Hi jceo76,

       

      Thank you for your questions. Thus far, we have found that our 10GB bandwidth for the eCommerce plan has worked perfectly for those users and has not created any limitations. If any of our users come close to reaching their bandwidth limit, we send them an email informing them of the upcoming limitation.

      The price increase from the Unlimited to the eCommerce plan stems from the Online Store and Commerce features available using that plan, such as:

      *Allowing your customers to purchase multiple products.
      *Allowing you to keep an up to date inventory.
      *Adding discount coupon codes for your customers to enjoy.
      *Offering different product options, like size, color, drop down menu and a message box.
      *Setting shipping rules and cost which will determine the amount the customer pays upon the purchase of your products, even if you ship worldwide.

       

      Please let us know if you have any further questions we may assist you with.
       

      All the best, Ellie
  • marciamartin5

    Replied by marciamartin5 February 28, 2014

    The WIX´s support service must be done 24 hours per day. It´s not possible that we must be waiting four days to have a meeting with you by phone. It is ridiculous!

    • Dean Wix Team

      Replied by Dean February 28, 2014

      Hey,

      I apologize for the inconvenience this is causing you.

      We are constantly working to improve our services and your input is important to us.

      If you would like to specify your issue here, over the forum, we would be able to help you.

      Our representatives are always available over the forum.

      Let us know should you require any assistance.

      All the best, Dean - Wix Team
  • marciamartin5

    Replied by marciamartin5 February 28, 2014

    I wish to cancel only the plan of wrong domain, but I have another plan to the right domain anda site.

    What I must do to receive my reembolso?

    • Nadia.Tannous

      Replied by Nadia.Tannous February 28, 2014

      Hello, 

      If you want to cancel your Premium account, please use the "Manage Premium" via "My Account".

      You can cancel your upgrade at any time within the first 14 days and receive a full refund. Please be informed that it may take up to 20 business days for your refund to appear on your credit card statement. After the 14 days, you will not receive a refund. 
      You can find more information here.

       

      Please do not hesitate to contact us for further assistance

      Nadia Tannous
  • marciamartin5

    Replied by marciamartin5 February 28, 2014

    I wish to cancel only the plan of wrong domain.  I have another plan to another domain (right.

    What I must do?

     

    • Nadia.Tannous

      Replied by Nadia.Tannous February 28, 2014

      Hello, 

      If you want to cancel your Premium account, please use the "Manage Premium" via "My Account".
      You can find more information here.

      Please do not hesitate to contact us for further assistance 

      Nadia Tannous
  • johney1981

    Replied by johney1981 February 26, 2014

    I cancelled my premium Packages I dont want continue again. Still my own domain is showing Wix page .

    how to remove Wix page???

    • Eyal Wix Team

      Replied by Eyal February 26, 2014

      Hey johney1981,

       

      To disconnect your domain from your Wix site, please ask your hosting company not to point your domain to the Wix IP address or disconnect it from the Wix Name Servers (NS1.WIX.COM and NS2.WIX.COM).

      If you have a Wix domain, click here for instructions on how to transfer it to a different host.

       

      If you have any other questions, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • nico2137

    Replied by nico2137 February 26, 2014

     If I make a website with Wix, I pay for an account to link it to my godaddy URL and then I stop paying that premium, what will happen?

    will I be able to make changes in the website?

    will i have adds on the website?

    will I be able to keep the bought URL?

    thanks

    • dinamiso Wix Team

      Replied by dinamiso February 26, 2014

      Hi,

      We never remove/destroy websites. If you go back to free from premium you’ll simply have your original Web address and Wix ads but you will still have full control of your site.

      Dina-Wix Team.

  • rjgervacio

    Replied by rjgervacio January 29, 2014

    How can I downgrade my account package from Unlimited to Combo?  I've already been charged $149 for my renewal.  Is there a way to change this?

    • Michal

      Replied by Michal January 29, 2014

      Hello, 

       

      You will have to cancel your upgrade first. To do this go to "My Account" > click "Packages" next to "Manage Premium" -> click "Manage" next to your package and click on "Cancel". After cancelling your package, simply upgrade to a different package by going to "My Account" -> choose the relevant site -> click on "Upgrade your site" and select the new package from the package picker.
       

      Please note that your existing package is only eligible for a full refund within the first 14 days of trial. If you would like to change your package beyond those 14 days, our suggestion is to cancel your current plan and to wait until your current contract runs out before repurchasing a new plan.
       

      Note that if you connected your own domain to your Wix site, you will have to reconnect your domain in the Wix Domain Manager after canceling and repurchasing a package. Click here for more information.
       

      For more information on downgrading, click here.

      Michal - Wix Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply