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wix Wix Team

Your premium plan is renewed automatically.


If you signed up for a monthly plan, the contract length is one month and you are automatically billed on a monthly basis.


If you signed up for a yearly plan, you will be charged the full amount, on a yearly basis. Before the year is over, you will receive an Email reminder. As long as you do not cancel the plan, it will be renewed automatically for another year.


For more information about billing click here.


Note: Your domain subscription, if applicable, is a separate subscription to your premium plan and will need to be renewed separately.

Replies(44 replies total)

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  • macykleung

    Replied by macykleung March 1, 2014

    Hi. I've purchased Combo package on Feb 26, 2014, I want to know when will my web site can be publish? My wed domain is www.excelguide.org. Wait for your reply.



    • Leah Wix Team

      Replied by Leah March 1, 2014

      Dear Mac,


      Please redirect the domain to Wix's name servers. For step-by-step instructions, click here.


      I hope this helps! Please let us know if we could assist you further.



      Sincerely, Leah Wix Team
  • gol325

    Replied by gol325 February 20, 2014

    Hi I renewed my wix subscription today for www.pollensagolf.com but the website is not coming up, i have waited several hours but its still asking me to renew my subscription. Every time I type www.pollensagolf.com it comes up with this -http://www.wix.com/lphtml/parking?redirectedFor=pollensagolf.com/

    • Carla WixTeam Wix Team

      Replied by Carla WixTeam February 20, 2014



      Please note that your domain pollensagolf.com is expired. In order to renew the domain, please access My Account > Billing & Payment > Domain Subscriptions > Manage > Payment method > Update Payment Method.


      I recommend you to take this action as soon as possible, to avoid your domain gets canceled and enters "redemption period". 



    • gol325

      Replied by gol325 February 20, 2014

      So have i paid for the wrong thing today when i bought the unlimited package? if so can i refund that and pay for the renewal of pollensagolf.com instead?

    • ilan-t Wix Team

      Replied by ilan-t February 20, 2014



      In order to connect a domain you need to have your site upgraded, you need both the domain and an upgraded site.


      Best regards

    • gol325

      Replied by gol325 February 21, 2014

      Well can I have a refund for the UNLIMITED package i bought yesterday please.

    • dinamiso Wix Team

      Replied by dinamiso February 21, 2014


      We can refund the premium package, but please keep in mind: If you cancel the package you will not be able to connect your domain to your Wix site.

      Connecting a domain is a premium feature.

      Would you still like to cancel the premium package?

      Dina-Wix Team.

  • sherrymukim

    Replied by sherrymukim February 13, 2014

    How do I renew my package subscription? Does it auto-renew?

    I do not want the domain subscription of wix, since this was an extra one.

    • Rapido Wix Team

      Replied by Rapido February 13, 2014


      If you chose the Yearly agreement, you will be charged one time for the entire amount. Before the year is over, you will receive an Email reminder. If the package won't be cancelled, it will be renewed automatically for another year.

  • oshedancer

    Replied by oshedancer January 30, 2014

    How I need to renew my premium package that expired. Should i buy new plan?

    • HIRO Wix Team

      Replied by HIRO January 30, 2014

      Yes. Please purchase a new premium package to upgrade your site.
      Thank you.

      -HIRO, Wix Team
  • darwingraphicdesign

    Replied by darwingraphicdesign December 2, 2013

    my monthly account expired and just paid for a yearly subscription, how can i get it on

    • Yotam Wix Team

      Replied by Yotam December 2, 2013


      Thank you for contacting Wix support.

      I'm sorry to hear you are experiencing difficulties.

      I can see your site properly connected to your domain on my end:


      Are you not able to view this?

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here


      Please contact us again if this issue persists.

      Yotam Wix Team
  • luk838

    Replied by luk838 November 13, 2013


    The website I manage ( www.lukestakeaway.com ) is showing as having the domain cancelled. Can you clarify as to why this is? I contacted the site owner & he advised a payment was made within the last few weeks not October 12 2012 as advised on the website.


    Can you please confirm what happened & what can be done to bring the sight back online immediately? Can't even find an option to renew the subscription.

    • Anat Wix Team

      Replied by Anat November 13, 2013

      Hello luk838 ,


      Thank you for contacting Wix support.

      Please note that your domain subscription is separate from your premium plan.

      I noticed that your domain was purchased through name.com and it is connected to Wix using Nameservers.

      The reason your site is down at the moment is because there was a payment problem with your Premium subscription and therefore it is no longer active.

      Please purchase a new premium plan and connect it to your Wix site and domain in order to re-activate your site.


      Please don't hesitate to contact us for further assistance. 

      Anat - Wix Team
  • nextmedia

    Replied by nextmedia September 30, 2013

    Need to be invoiced today


    I need to be invoiced today so that I can renew my premium accounts.


    Thank you,



    • Sheila Wix Team

      Replied by Sheila September 30, 2013

      Hi Michael, 


      Please see the best reply in this thread. You can find how to access the invoice here




      Sheila - Wix Support
  • udirimon

    Replied by udirimon July 8, 2013


    Why can't I use a discount coupon with the yearly auto renewal?



    • Marina Wix Team

      Replied by Marina July 8, 2013

      If you're referring to the one year free domain voucher - please note that this domain only applies to new domains, thus it cannot be applied on existing domains.


      This means you cannot use the voucher for domain renewal. However,  you are welcome to use it for the purchase of separate domain name. 

  • Jonathan Wix Team

    Replied by Jonathan September 27, 2012

    You have a monthly package (which renews monthly) and a yearly package which was canceled due to payment issues on September 25th.

  • christidejones

    Replied by christidejones September 26, 2012

    Can you check my membership and tell me what I need to do?


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