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  • cassidileighparker

    Website jumps down when I visit it

    By cassidileighparker April 25, 2014

    Locked by moderator

    Main Category : Other

    Sub Category : Other

    Ticket # : 614438113

    Ticket Status : Closed - User did not react

    When I go to my website, it jumps down quite far.  Every device I go on, it goes practically to the bottom of the page and does not stay at the top right when I get to the page.  It goes down to the parts that don't matter as much, it jumps down past the title (my name at the top) and the main video….HELP!! I thought buying a premium account would help, maybe I didn't have enough storage space or something but I bought one and it's still doing that. :((((

Replies(4 replies total)

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  • Ira Bel Wix Team

    Replied by Ira Bel April 26, 2014

    Hello,

     

    The problem is caused by the videos that you have added using HTML app. (all the videos except for the first one).

     

    We recommend to add these videos via Youtube (just like the first video), and it will solve the problem.

  • cassidileighparker

    Replied by cassidileighparker April 26, 2014

    Here it is after I restarted my computer even.  But I am pretty sure it's not mine as I've looked my site up on other peoples computers and iPhones and it does the same thing, I also don't know why my thumb nails aren't showing up anymore on all of my videos

  • cassidileighparker

    Replied by cassidileighparker April 26, 2014

    Thanks for getting back to me I'm still having the same problem though.

    My domain is www.cassidileighparker.com and I get the same issue when I go there as I do when I go to the old site www.cassidileighparker.wix.com/clpclp.

    I emptied my caches by following your steps and my software is all up to date… :(((

  • Keren Wix Team

    Replied by Keren April 26, 2014

    Hey,

     

    Thank you for contacting Wix support! 

    I entered your website using Google Chrome and was not able to recreate your issue. Please take a look at the screenshot below:

    While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

    Please clear your browser's cache. You can find step by step instructions here.
    Also, please make sure that the browser you are using is not outdated. If so, please update your browser to the latest version available.

    Please also add a screen shot of this issue so that we can further investigate and help.

     

    Thanks,

    Keren, Wix Support

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