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  • babyspenser

    some isssues and bugs

    By babyspenser March 3, 2014

    Locked by moderator

    Main Category : Other

    Sub Category : Other

    Ticket # : 631048742

    Ticket Status : Closed - User did not react

    Hi,

    1. My site does not show as it supposed to on microsoft internet explorer 11 and 9. It is ok on chrome.

    please give me an email address so I can  show you screenshots.

    2. at least once every 2 or 3 times when I enter my site - I get an error message that the site cannot be found. I need then to hit F5 (refresh) in order to enter the site.

    3. The site is showen very slowly, and "jumpy". It has gone worst after I integrated a youtube video.

     

    Please contact me ASAP at ophirs99@gmail.com (I am the owner of the babyspenser project).

Replies(2 replies total)

Show my replies first
  • ophirs99

    Replied by ophirs99 March 3, 2014

    Hi, thank you for the fast response.

    Let's assume I follow your instructions, and it will solve my problem.

    Are you expecting that I will be OK that every random user that will visit my site and has the same condition as me will suffer the same problem?

    Of course not. I will not be able to use your platform for my website if it means I will have to instruct the site visitors what they have to do in order to use the site.

    Please advise,

     

    Ophir

    • Tal Wix Team

      Replied by Tal March 4, 2014

      Hi Ophir,

       

      Your account contains many different sites. Please provide us the name of the site you're referring to and describe what problems you're facing and what browser you're using. This will allow us to further investigate the issue.

       

      Thank you for your cooperation, we're waiting for your reply.

      Tal, Wix Team
    • ophirs99

      Replied by ophirs99 March 4, 2014

      Hi, the site I am talking about is http://babyspenser.wix.com/babyspenser03032014

    • ophirs99

      Replied by ophirs99 March 4, 2014

      previously i have uploaded how it is shown using chrome. this is how it supposed to be.

      In this response, I'm attaching how it is shown by IE11. you can see that the menu is not ok.

    • Ron Wix Team

      Replied by Ron March 5, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      This is a known issue which we are currently looking into and hope to solve in the very near future.

       

      It is a very specific issue caused when using the Open Sans font in Hebrew in a menu bar and only when viewed on IE.

       

      I've corrected this for you by simply changing the font in your menu bar to a similar font.

      It now works properly, please take a look and let us know should you require further assistance.

       

       

       

       

       

      Ron, Wix Team
    • ophirs99

      Replied by ophirs99 March 5, 2014

      Great. Thank you very much :-)

    • Ron Wix Team

      Replied by Ron March 5, 2014

      No problem, let us know should you require further assistance.

       

      Ron, Wix Team
  • Ron Wix Team

    Replied by Ron March 3, 2014

    Hi,

     

    We apologize for the inconvenience.

     

    I've tested your site on a number of updated browsers and computers, it loaded perfectly on all of them including IE11.

     

    Please use the instructions below in order to clear your browsers cache.

     

    While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

    Please clear your browser's cache. You can find step by step instructions here.
     

    Should the issue persist, please provide us with a screenshot of the issue as you see it on your end when attempting to load your site using IE11.

     

    For instructions on how to take a screenshot, please use this link.
     

    To upload the screenshot, simply click on the "Upload" button and follow the steps.
     

    Ron, Wix Team

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