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Main Category : Other
Sub Category : Other
Ticket # : 631048742
Ticket Status : Closed - User did not react
1. My site does not show as it supposed to on microsoft internet explorer 11 and 9. It is ok on chrome.
please give me an email address so I can show you screenshots.
2. at least once every 2 or 3 times when I enter my site - I get an error message that the site cannot be found. I need then to hit F5 (refresh) in order to enter the site.
3. The site is showen very slowly, and "jumpy". It has gone worst after I integrated a youtube video.
Please contact me ASAP at email@example.com (I am the owner of the babyspenser project).
Replies(2 replies total)
Replied by ophirs99 March 3, 2014
Hi, thank you for the fast response.
Let's assume I follow your instructions, and it will solve my problem.
Are you expecting that I will be OK that every random user that will visit my site and has the same condition as me will suffer the same problem?
Of course not. I will not be able to use your platform for my website if it means I will have to instruct the site visitors what they have to do in order to use the site.
Replied by Ron March 3, 2014
We apologize for the inconvenience.
I've tested your site on a number of updated browsers and computers, it loaded perfectly on all of them including IE11.
Please use the instructions below in order to clear your browsers cache.
While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.
Please clear your browser's cache. You can find step by step instructions here.
Should the issue persist, please provide us with a screenshot of the issue as you see it on your end when attempting to load your site using IE11.
For instructions on how to take a screenshot, please use this link.
To upload the screenshot, simply click on the "Upload" button and follow the steps.
Ron, Wix Team