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Stats 419,259 topics posted 7,113 include Best Reply by Wix Team
Main Category : Other
Sub Category : Other
Ticket # : 783711576
Ticket Status : Closed - User did not react
OK folks ...I transferred my site to YOU, did all the registration stuff, and created my site HERE on WIX and deactivated everything from my previous site but now YOU STILL CAN'T PUBLISH MY SITE...
I have paid for the PREMIUM service...you have my money...and I can't get a human to help with the support.
Someone at Vistaprint said that you need to change the main server on the domain and I can't..YOU need to do it. Well...PLEASE DO IT!
I need my site live in 5 hours.
Would you care to assist?
Not impressed with your customer service. Waiting 5 days for a return phone call? Really?
Not what the ads said when I bought in with you all.
I would appreciate a little more support...and less technical run around.
Replies(3 replies total)
Replied by Shai April 26, 2014
I can see that a site named drsusansph is connected to the domain drsusansph.com.
If you are seeing things different, please elaborate more on your problem and if necessary attach screenshots.
For instructions on how to take a screenshot, please use this link.
To upload the screenshot, simply click on the "Upload" button and follow the steps.
Shai - Wix Support
Replied by susanmattesbostian April 25, 2014
Nope...the DRSUSANSPH site is NOT working...it is still sending everyone to the OLD Vistaprint site....NOTE the new one I paid for and created under WIX...
so that is the issue....