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Main Category : Other
Sub Category : Other
Ticket # : 415069038
Ticket Status : Closed - User did not react
My site http://monaweb.wix.com/livsvisdom was premium. For about a week ago, I transfer the premium to a website I was creating, so my customer could follow the proses. Today his site then become premium too. But my premium for my http://monaweb.wix.com/livsvisdom is gone. Can you help me to get back my premium on my site, so I can connect it to my domain?
Replies(10 replies total)
Replied by Dror - Wix Support April 20, 2014
Allow me to clarify, a site cannot be connected to more than one package at a time. Since you've upgraded the previouse existing package - you've received the credit for the time left on the package which was reduced from the full price of a yearly combo package. (79 instead of 99 USD).
How many packages do you require on your account?Dror - Wix Team
Replied by monaweb April 20, 2014
Yes I have premium on those tree sites, and that is my problem I transfer the spanish-supported to my urladress: Livsvisdom.com, just so my customer could check out their site, while we together via Skype did the last finish on the spanish-supported. Then my customer was pleased, I then upgrade the spanish-supported to Premium. BUT!! I forgot to downgrade it before I upgraded it. So then (and now) the spanish-supported have two upgrades. If you can check out my account you´ll see it.
PLEASE HELP ME!!!
Replied by Alina April 10, 2014
Currently you have three premium plans for the following sites:
To move your premium status to another Wix site, simply click on "Packages" on the top bar on your "My Account" tab -> Click on "Transfer" under "Wix Site" -> choose the site you want the premium status to be transferred to.
Please note that you will have to attach your domain to your updated site. You can do it via the Domain Manager when clicking on "Domains" on the top bar on your "My Account" tab -> Click "Manage" next to your domain -> Click "Change" next to "Wix Site" and choose the relevant site.
You can also cancel your upgrade at any time within the first 14 days and receive a full refund. No questions asked!
To cancel your Premium package:
1. Sign into Wix.com.
2. Click My Account.
3. From My Account, next to Manage Premium click Billing and Payment.
4. Next to your package, click Manage.
5. Next to Next payment, click Cancel.
6. Follow the steps in the pop-ups that open.
Your Premium package is cancelled.
You will receive a full refund if you cancel your package during the 14 day trial period. The 14 day trial period indicates the 14 days after the date of your initial package purchase for a particular document.
Thanks,Alina, Wix Support Team
Replied by monaweb April 10, 2014
But I did not sort it out.
I transfer my premium to my new wix site, and then I forgot it, and upgraded the new to premium. Then this site had two premium. And I need one of those premiums my wix site http://monaweb.wix.com/livsvisdom
Replied by Maya April 10, 2014
This is correct - you can anytime switch your premium plan to another site within the same account. I am happy to hear you found the way to do it. In case you will need any further instructions, please click here.
Please do not hesitate to contact us again if you need further assistance.
Thanks,Maya Support-Team Wix