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  • Nick Ronda

    HTML5 Editor won't load page

    By Nick Ronda January 22, 2013

    Locked by moderator

    Main Category : Other

    Sub Category : Other

    Ticket # : 225365806

    Ticket Status : Closed - User did not react

    When I login to attempt to edit my website, the html5 editor attempts to open the new page, but never goes beyond the loading efforts. This is a recent occurrence. What can I do to get back to work?!?!?!

     

     

Replies(8 replies total)

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  • aneckanit

    Replied by aneckanit August 7, 2014

    Hi,

    I unable edit my website. HTML still loading ... can you fix it. thank you.

    • Eyal Wix Team

      Replied by Eyal August 7, 2014

      Hi aneckanit,

       

      Thank you for contacting us. Please specify the site in question so that we can further investigate the issue. 

       

      We await your reply,

      Thank you,

      Eyal, Wix Customer Support Team
  • immortalleague

    Replied by immortalleague July 23, 2014

    hello my dose this two for a few months now iv had no luck trying to fix it

    • immortalleague

      Replied by immortalleague July 23, 2014

      i cant even view my page ???

    • ariadned

      Replied by ariadned July 23, 2014

      Hi immortalleague,

      I checked your editor and was able to load it without experiencing any difficulties.

      I've added a screenshot below:

      Please try troubleshooting with the following steps:

      1. Try using another browser, such as Google Chrome or Mozilla Firefox.

      2. If it does not load in several browsers, please try using another internet connection (if possible). Sometimes the router or network's firewall may block the connection, and this is usually an easy way to test if this is the case.
      If you have access to your router and modem, you can try connecting to the modem directly (i.e. plug the ethernet cable from your modem into your computer) in order to see if the router was causing the issue.

      3. Try editing another site. Are you able to? If you don't have another site, please go to the 'create' page of Wix.com and try to edit a new template. 
      Are you able to load the editor for other sites, or do you experience this problem for all websites?

      4. Check your Antivirus and Firewall software. Try temporarily disabling them (for 2-3 minutes) and then edit your site. Was this blocked by the Firewall or Antivirus on your computer?

      5. If you use the same extensions in several browsers, please try disabling all of the extensions in any one browser and then edit your site.
      Alternatively, if you have Google Chrome installed, you can open a new Incognito window (ctrl+shift+n in windows) and log in to your account. Can you edit your site now?


      If you still experience this issue, please let us know and also tell us which of the above steps you've already gone through so that we can continue to assist you in resolving the problem.

       

      Best,

      Ariadne - Wix Team
  • Adam F Wix Team

    Replied by Adam F February 5, 2013

    @erickybarra2010

     

    I checked your site's editor and I had no problem loading it.

    Please elaborate as to the specific problem you are facing so that we can further investigate. 

     

    Please also try the following and let us know if you can recreate the problem. 

    1) Try another browser such as Google Chrome, Internet Explorer and Mozilla Firefox.

    2) Try another computer and different internet network connections.

  • erickybarra2010

    Replied by erickybarra2010 February 5, 2013

    I am still going through this problem

  • Avi Wix Team

    Replied by Avi January 28, 2013

    We've fixed this issue for you, you can access to the site editor now.

  • Nick Ronda

    Replied by Nick Ronda January 25, 2013

    I have not been able to edit or work on my web site for one week now. I am getting charged for services I am unable to use. I have contacted support via telephone and was transferred to additional support personnel, all to let me know that: "We'll email you when we figure it out". Ridiculous. 

  • Nick Ronda

    Replied by Nick Ronda January 23, 2013

    Any idea how long this will take? I am unable to update or edit my site. It's kind of a big deal being that I work with media and information t hat needs daily updating! I hope it's not like the wishlist thing where the same generic responses are given and months go by without any action. I really can't afford to not have the site editor down for as long as its been down.

  • Kika Wix Team

    Replied by Kika January 22, 2013

    Hi!

    We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

    We will contact you with any feedback as it arises.

    Thank you for your patience and understanding.

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