Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

We want to hear your feedback on our Wix Online Store! Add your comments and votes for this feature in this FAQ.

 

To read about our feature updates, please click here.

Replies(832 replies total)

Show my replies first
  • michaelholmes1

    Replied by michaelholmes1 July 9, 2014

    My biggest beef is the customer search engine is crap....why can't it be like the one for us when we are loading photos...that works great !

    Clint

    • Jonathan Wix Team

      Replied by Jonathan July 10, 2014

      We understand your request for a search bar to be used to locate products rather than the current method which is pages dedicated to groups of products, this will take a while. Thank you for posting.

  • tuannq6886

    Replied by tuannq6886 July 9, 2014

    Wix

    Please increase count number of price to 9,999,999,999. Because 1 USD = 20000 VNĐ, some items price is 60,000 USD aproxiate 1,200,000,000 VNĐ. For example: Car, Furniture luxury

    • Jonathan Wix Team

      Replied by Jonathan July 10, 2014

      Thank you for your insightful feedback, we understand the necessity now, we hope to include this in our next eCommerce store update.

  • julznhervolvo

    Replied by julznhervolvo July 9, 2014

    Can I set up automated order confirmation emails to customers

    Hi,

     

    I had a customers order from my shop yesterday afternoon who said she never received an order confirmation email. Is there a way to set up an automated order confirmation email that will go out to the customers whenever they order from my shop?

     

    Thanks,

    Julia

    www.sissipahawleather.com

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 9, 2014

      Hi Julia,

       

      Unfortunately this option is not available.

       

      I have merged your ticket to the relevant thread to make sure your request is heard by our product manager. Thank you for your input!

      Best regards, Miki- Wix Support Team
  • rentals24

    Replied by rentals24 July 9, 2014

    In reading through the forum comments and requests...it appears to me that Wix has received many requests of a similar nature, especially some very common uses and needs for business sites.  It is our business to find ways to reach our customers and secure the sale.  In looking around, it seems that Wix has a higher/quicker response rate to sites that are not business eCommerce sites, but rather informational.  I for one would be appreciative if that were reversed.....just saying it looks that way judging from the number of similar requests over what seems to be a long period of time.

    For us business owners, a reply that just says "sorry that function is not available" but......is most frustrating, especially since there is no information before hand that lets us know about site limitations...like on product pages, shipping options, sales taxes and shopping carts.

    What makes it worse, is we are offered no alternative approach to a problem.  For example, there is the ability to add HTML, but no good instruction on how to do this for us non-tech people out here.

    For example, if Wix does not offer the ability to add a drop-down list to a product page, then at least make it possible for someone to add it independently to their site....with clear instruction on how to take it from creation to importing into the site.  That would at least give the business some option to solve a marketing problem.

    Business web sites should be number one priority for Wix engineers.  For now, I have hours and hours wrapped up in outlining my site flow and creating it, just to hit a wall with limitations that should not be there for a BUSINESS site template.  I may have to abandon the project and look elsewhere., 

    I really to hope that TOP people in the company really read these comments and forums.   Some evidence could lay in the number of followers on the social sites....seems the business followers are the lowest number.

    • Or Wix Team

      Replied by Or July 9, 2014

      Hello,

       

      Thanks for your input. I'm sorry to hear you feel this way.

       

      We believe we have a great product. We are trying to be as considerate as possible to our customers' needs and requests. New features and improvements are being launched all the time.

       

      Obviously, priority is given first to the features which are most requested, and to other matters that require our developers' attention, so in this area of our work there's definitely more than meets the eye.

       

      As the HTML is a good alternative for certain things, it's not necessarily a solution for every single feature that's not built in to the editor. Nonetheless, in order to add codes that aren't built from scratch, you certainly don't need to have prior coding knowledge. A lot of companies offer HTML codes for embedding in websites, and it's up to the user to search for these codes according to his needs.

       

      We thank you for your feedback and appreciate your patience.

      All the best, Or - Wix support team.
  • rentals24

    Replied by rentals24 July 9, 2014

    1.  For a product page, there should be seller edit abilities.  Being able to add a link or button on a product page is very useful for product description, video links,installation instructions, all sorts of things.  A product page should be every much as editable as any other page on the site.

    2. A product page should have no limits as to choices for a customer.  There should be drop down menus WITHOUT any limit for choices.  For example, if I'm selling an item that offers 100 colors, I should be able to list those colors on a drop down for the customer to select, if that is how I, the seller, believe it is best to present to my customer that way,

    3..Referring to #2 above....the customer should also be able to select "all that apply" instead of having to go around and around, in and out of a product page, if, for example, several "colors" are wanted by the customer.  As an example: If a customer wants to buy three different shades/colors of paint, and it is all latex indoor paint, they should be able to check-off the three colors at one time and add those separate colors of latex paint to their cart.  In the cart, they can select how many and size (pint, quart, gallon etc).  Drop down menus will allow this.  I see it on MANY web sites......WIX should have this freedom in the templates.

    4.  Again, referring to #2 above, if a seller wants to give the customer two options, it should be be sellers choice if the two drop down menus have mandatory connection/response from the customer.  Right now, if I (the seller) want two drop-down selection choices (lets say latex indoor paint and latex outdoor paint) the customer should not have to make a choice from both drop-down menus if only one applies.  As it is set-up now....the template I am trying to work with will not allow this.

    5.  A drop-down menu should be able to be added on any page on a site.

    6.  As the template is set-up now for drop-downs, if two are used on a product page, since it forces the customer to select from both drop-downs, even if "None" is selected on one of the two menus, it shows up on the shopper cart.  That is confusing to the customer.

    7.  On the top of the drop-down menu, there currently is a Title field for the drop-down menu.  That should be an option of the seller if that Title is shown on the shopping cart.  For example, if the user puts "Please select a color" on menu #1, it is not necessary for this "title" to be shown on the shopping cart.  It clutters the page with excess information....only the customer selection should be shown on a shopping cart.

    8.  There should be the ability to have an automatic email reply to the customer with this information:

    Thank You statement and a order confirmation number.  If possible, a summary of their order would be really nice.  A thank you page on the site is nice, but very incomplete in communicating with a customer and providing some assurance to the buyer.  Right now, all the customer gets is the one page on the site with no reference.

    With so many people these days shopping online, putting limits on the sellers web site is putting limits on the sellers ability to communicate and sell their products.  It is much more than some HTML code.

    I sincerely hope that Wix will put some thought to these issues and follow through quickly to implement these options....I can't be the only one that is disappointed with these kind of limits.

    I would appreciate it if there is a way to inform me (all of us) when these changes are implemented.

    Right now, I have to completely reconsider my site and my business has to have flexibility in my offering to my customers.

    Thank you....I hope this has been understandable at least from a "business" sellers point of view.

    • Ritti Wix Team

      Replied by Ritti July 9, 2014

      Dear rentals24,

      We extremely appreciate your elaborated feedback - this is valuable information for us which we take very seriously.

      We will forward your requests to the relevant managers.

      Thank you very much.

      Best, Ritti
  • i89777

    Replied by i89777 July 9, 2014

    Designing of product details text

    Hello,I know its not possible yet , but, It would be a great option to be able to edit the formating of the text which is entered on a product details.

    for example - LTR \ RTL, colors etc.

    Thanks and regards.

    Ran

    • HIRO Wix Team

      Replied by HIRO July 9, 2014

      I have merged your ticket to the relevant thread to make sure your request is heard by our product manager. Thank you for your input!

      -HIRO, Wix Team
  • retrogogo

    Replied by retrogogo July 9, 2014

    Shipping label

    Please develop a shipping label section!

    • HIRO Wix Team

      Replied by HIRO July 9, 2014

      I have merged your ticket to the relevant thread to make sure your request is heard by our product manager. Thank you for your input!

      -HIRO, Wix Team
  • luxmartltd

    Replied by luxmartltd July 9, 2014

    A review and rating system in the product page is necessary in e commerce, please add this feature soon!!

  • discountpartygoods

    Replied by discountpartygoods July 9, 2014

    screen to confirm order

    when a customer make a order is it possible for a screen to confirm that an order has been successful or not?

    • Or Y Wix Team

      Replied by Or Y July 9, 2014

      I have merged your question with the relevant Wishlist thread. Currently there is no such option, your customers can only be informed by the payment service (i.e. PayPal, Authorize.net) that the payment has or has not succeeded.

       

      Please share with us further input in case you have such.

      All the best, Or
  • butler134

    Replied by butler134 July 9, 2014

    HI Wix

    I am totally annoyed with the clear lack of your company to provide me an online store with the facilities that e-comerce business requires. 

    Postage options are none existent. I have raised several issues with you and I have found that this is a long running issue with the same waffle response passed onto all customers.

    Postage/shipping options are limited and don't provide me with the ability to provide my customers with the choice that they may require and want from my company. 

    Are you go to do anything or repeat the same lines we appreciate your feedback and add to the wish list. Do something that the customers have requested many times

     

    • Hudson Wix Team

      Replied by Hudson July 9, 2014

      Hi butler134 

       

      We are very aware of the issue with the shipping feature which we are in the process of making some very big improvements to the online store feature which we are hoping will go live in the next few months.  

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply