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wix Wix Team

Currently, it is not possible to receive an email notification, from Wix, when a customer places an order in your Online Store. You can vote for this feature in this FAQ.

 

Note: After a customer places an order and completes the purchase process in your merchant account, the order will appear in your Wix Store Manager Orders tab.  In addition, you will be able to see your orders on your site dashboard without having to open the Editor!
 

Note: If you would like to receive notification emails when payment is received, you can have these emails sent to you from your merchant account, if they offer this service.
If you are using PayPal, please click here for instructions.
If you are using Authorize.net, please click here for instructions.
Skrill does not offer this service.

 

We would love to hear your feedback! If there are specific notifications that might help you manage your store more efficiently, please feel free to add them in this FAQ.

 

To read about our feature updates, please click here.

Replies(132 replies total)

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  • islanddoggie

    Replied by islanddoggie 5 hours ago

    Please add email notifications when an order is placed and make it available in a WiX app for eCommerce and small business owners.  The easier it is to stay connected and communicate with our customers, the more we'll sell!  Customer service is key to any successful business.

    • Yotam Wix Team

      Replied by Yotam 3 hours ago

      Hi islanddoggie,

      Thank you for your feedback!

      I definitely agree with you.

      We take our user's feedback very seriously here at Wix.

       

      I hope this feature will be available soon.

       

      All the best,

      Yotam Wix Team
  • 22sbrough

    Replied by 22sbrough Yesterday

    Please add email notifications, it would be great to be able to choose where the email address goes to as well per product. ie I want any orders for a cheese grater to go straight to Bob@cheesegratersareus.com  and any orders for potato mashers to go stright to Sally@potatomashersareus.com

    How many votes do you guys need before a new feature is implemented?

    Thanks :)

  • suse2008 Premium VIP

    Replied by suse2008 3 days ago

    Missys Closet

    Hi! How can I link my store and recieve notifications when a customer messages me or purchases a product? I logged in my paypal and a customer purchased something so i went to my store and i had 3 missed messages from past customers!

    Thank You!

    Missy Kalidy

     

    • Or Y Wix Team

      Replied by Or Y 3 days ago

      Hello Missy,

       

      I have merged your question with the relevant Wishlist thread.

      Note that it is currently impossible, and that the only current way to receive mail notifications is via your payment gateway (i.e. PayPal).

       

      We are nonetheless aware of this much needed feature and working to add it.

      Thank you for voting.

      All the best, Or
  • singinghillscampnh Premium VIP

    Replied by singinghillscampnh 3 days ago

    Please add email notification of orders placed in the store. It would be helpful to offer multiple email notifications also as I am only the webmaster. My book keeper needs a copy of activity also.

    • Nati Wix Team

      Replied by Nati 3 days ago

      Hi singinghillscampnh,

       

      Thank you for your input on this topic, your vote has been registered.

       

      Please follow this topic and we will update you as soon as we have any updates regarding this feature.

       

      If there is anything else we can do for you, please let us know!

      Best Regards, Nati - Wix Support Team
  • harvestedit

    Replied by harvestedit 4 days ago

    I would like to vote for this topic too. I really need this option. Thank You!

  • harvestedit

    Replied by harvestedit 4 days ago

    Please add an automated email response!

    Please can you add an automated response email once someone purchases something from our store. A thank you email or confirmation of order. Thank You!!

  • tillysinclair

    Replied by tillysinclair July 20, 2014

    With my complaint earlier, i don't think i worded it correctly. 

    I don't mind not getting an email from wix but it will not show up in my store manager!?

    I got the email from paypal to say that someone has payed me, but in the store manager it says i have not made an order. 

     

    • Or Y Wix Team

      Replied by Or Y July 20, 2014

      Hello,

       

      Please specify the PayPal order number and add a screenshot of the payment confirmation (make sure to blacken credit card details).

       

      For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.

       

       

      All the best, Or
  • steeleydan1

    Replied by steeleydan1 July 19, 2014

    Is it possible for there to be an automated confirmation email to be sent to the customer? im sure they would like to receive an order confirmation.. I certainly would?

  • tillysinclair

    Replied by tillysinclair July 19, 2014

    please help

    Hi, 

    I have just received my first order from my site however, i only know this through paypal sending me an email. I can not see this is my e commerce sales. I really need to fix this. 

    thank you, tilly 

     

    • Eyal Wix Team

      Replied by Eyal July 19, 2014

      Hi Tilly, 

       

      Thank you for contacting us. I've merged your question with the relevant thread. Please be sure to read the Best Reply at the top of the page for an answer to your question :)

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • i96425

    Replied by i96425 July 18, 2014

    I also need to make sure this feature is available before I will sign up for an e commerce site with Wix.

    Hope it gets done soon!

     

    All the best,

    Nathan

    • ariadned Wix Team

      Replied by ariadned July 18, 2014

      Hi Nathan,

      Thanks for your valuable feedback! We really appreciate it and your vote has been added to our Wix Wishlist.

       

      Kind regards,

       

      Ariadne - Wix Team

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