Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

Yes! From your Wix Store Manager, you can set shipping and tax rules per destination, add a flat handling fee or include tax in your product's price.


To set Shipping or Tax Rules: To add Tax Rules: Click your Product Gallery to select it > from the pop-up menu, click Manage Store > click the Shipping or Tax tab.


For more information on setting Shipping Rules, click here.
For more information on setting Tax Rules, click here.


Note: If you have set up shipping and tax options on your merchant account, you will need to remove these settings before using the Wix Store Manager shipping and tax settings.

If you want to create shipping or tax rules that are not currently available in the Wix online store, please post your requests in this thread.

Replies(34 replies total)

Show my replies first
  • currynpepper

    Replied by currynpepper June 29, 2014



    When I set my shipping rules based on weight and check out items, it does not apply the rules based on the weight. It always pick up only the first rule by weight.


    e.g. 0-2 lb -> 5

    2-5 lb ->10


    If I select something that weighs 2.5 pounds, the shipping amount that is applied is still $5 instead of $10.

    Please help!


    • Or Y Wix Team

      Replied by Or Y June 29, 2014

      Please note that you have not configured your weight settings on the right place. It should be here:



      But instead, you inserted it here:



      You have manually inserted the words "pounds" with having the system "realizing" these are weight values.


      Please insert the weight in the proper location.

      Currently you cannot configure different weight ranges per product.


      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      Feel free to add your feature request to our eCommerce Wishlist by posting here.

      All the best, Or
  • intunewitfashion

    Replied by intunewitfashion June 26, 2014

    I would like to have the option of offeing a shipping calculator that automatically calculates the shipping for the person based on where they live.  I've seen it on other websites where the customer selects there state from a drop down box and the shipping is then addeded to the cost.  Is there anyone to do this.  or can someone please help me with shipping charges.  I have not been able to launch this website because I've been stuck trying to figure out the best way to do this, so that its fair and easy enough to figure out for my customers.  In additon, the merchandise is being shipped from NJ, so do i just charge NJ residents 7% tax and every other state 8.25% or whatever NY state tax is, I'm a bit confused on this as well.  I'm thinking I have to set up special rules for all the states within the U.S.  Please HELP!!

    • Etti Wix Team

      Replied by Etti June 26, 2014



      you can set up shipping and tax rules specifically to each country.

      Follow detailed instructions here.


      Let us know if you need more help.

  • eboostwithlisa

    Replied by eboostwithlisa June 20, 2014


    • Marina Wix Team

      Replied by Marina June 21, 2014

      Adding shipping and tax rules is optional. 

      As explained in the above 'Best Reply' you will need to select to add these features


      If you have already set these settings up via your merchant account, there will be a double charge for the shipping and taxes. For this reason, If you wish to have shipping and tax rules via the online store please first remove these settings from the merchant account. 


      If this is not what you were referring to, please reply and clarify what exactly is the issue you're experiencing. 

  • unigown

    Replied by unigown May 31, 2014

    Hi there,

    In my store, I want to have the following shipment feature rather than simply rules of post (price/weight). Can I? I expect my shipment option looks like this:

    standard post ($11)

    delivery by our team ($5)

    pick-up (free)

    Please help with it ASAP.


    • Dean Wix Team

      Replied by Dean May 31, 2014



      Unfortunately, at the moment Wix doesn't offer this option. However, you can try and set your shipping rates through your merchant account, which might offer this option. Note that if you use this suggestion, you will need to remove the shipping rules from Wix. 


      In addition, you can post your requests in this thread, so it may be available in the future.  


      Let us know if you need additional help.

      All the best, Dean - Wix Team

    Replied by KLIVA May 28, 2014

    I visited a site that had a shipping calculator-

    Shipping rates calculator-  fill in info to-

    Country         State       Zip/postal Code      click on Button  "Calculate Shipping Rates"

    Then a drop down list of shipping rates appear-  listing USPS and UPS rates.  (7 shipping rates available for the Zip, State and Country)  

    Is this a special app? one has to add to website?  It looked like the website, this was on, was built on Shopify.

    The products I sell are all different sizes and weights and the way the shipping calculator works on Wix seems impossible to create.

    I am hoping I am just not understanding something.  Please help.   I have loved everything else about setting up my e-commerce site so far.

    Thank you,


    Susan Martenson
    • Alon - WIX team Wix Team

      Replied by Alon - WIX team May 29, 2014

      we just checked your account and it seems that you have no saved websites there.

      Can you please send us the URL of the website you're referring to?

      Alon - Wix Team

    Replied by MRS. JESSIE'S BOUTIQUE May 8, 2014


    Do you have any suggestions for different shipping rates depending on quantity (not weight, or price).


    I want the first item to be a fixed amount

    and additional items to be a fixed amount. 


    Could you please suggest how I can go about doing this>


    Thank you



    • Niv Wix Team

      Replied by Niv May 8, 2014

      Hi Jess,

      Unfortunately, at the moment Wix doesn't offer this option. However, you can try and set your shipping rates through your merchant account, which offer such features. Note that if you use this option, you will need to remove the shipping rules from Wix. 


      In addition, you can post your requests in this thread, so it may be available in the future.  


      Kind regards, 

      Niv, Wix Support

      Replied by MRS. JESSIE'S BOUTIQUE May 8, 2014

      Hi Niv, Could you please define merchant account?

      I would love to use the feature if it available. 


      Thank you,



    • Or Wix Team

      Replied by Or May 8, 2014

      Dear Jess,


      The merchant account is the account you use on your Wix online store to make the transactions of your store (Paypal for example).


      Some merchant accounts may offer the feature you're looking for. We recommend to check our online store merchant account providers - PayPal, WebMoney and Skrill - for such a feature.

      All the best, Or - Wix support team.
  • peerko

    Replied by peerko May 3, 2014

    Hello, I would like to know, if possible to add one decimal place in weight. Kilogram is too big constant for our products. We sell goods in weights about grams. One item can have several grams od 20. or 30 or 150g. So and shipping fees are also calculated so.

    In case of shipping rule I need to create one "free of charge" - lets say, for goods with weight of 1g. I plan to use is for selling the "gift vouchers" with weight 1g and it means there will be no shipping fee.

    So, the three decilmal places should be fine od add a new unit: grams

    • Daniel Wix Team

      Replied by Daniel May 3, 2014



      Yes, it's possible to set weight up to 2 decimal places (e.g 0.15).

      For general information about the Wix Online Store, including FAQ's, click here.

      Daniel - Wix support team
    • peerko

      Replied by peerko May 5, 2014

      Hello, I know, but weights of my products are below 100g, means 0.002 - 0.099 and more of course. We sell feathers... ;-)

    • Daniel Wix Team

      Replied by Daniel May 6, 2014

      At the moment it is only possible to use products that weigh between 10g and up.

      You can try adding the shipping cost to the product itself.


      Feel free to add your feature request to our eCommerce Wish List by posting here

      Daniel - Wix support team
  • pogaplayer

    Replied by pogaplayer April 17, 2014

    I ship my product using flat rate. I can't seem to find a way to change the shipping amount with every order they order. SO for instance if they only order 1 set of 6 lollipops, the shipping will be 6.25 If they order 2 or more sets I need the shipping amount to increase. I am so confused.. Your store making should be a lot more explanatory on shipping.. Help....

    • Tom Wix Team

      Replied by Tom April 18, 2014

      You can set the Shipping Calculation method to be by Price Range, or by Weight Range:

      Let's say for example that I select Price Range, and that theoretically a single lollipop costs 0.99$, and a 6 pack costs $1.50. If I define the following Shipping Rule:

      Then adding one lollipop ($0.99) is inside the first price range - and thus the Shipping Fee will be $6.25. If I add a 6 pack of lollipops ($1.50) or 2 single lollipops ($0.99x2=$1.98) - in both cases the prices are within the second price range, and thus the Shipping Fee will be $10, as I've defined it. You can do the exact same thing for Weight Ranges instead.


      I hope this helps make things more clear. You can find more information about adding Shipping and Tax rules to your Store here.


      If you require any further assistance in the future please don't hesitate to contact us again.

  • allthingsglamour

    Replied by allthingsglamour March 28, 2014

    iv turned the tax botton of because my products already include it ,but its doubling my prices when added to cart how do i stop this ?

    • Sheila Wix Team

      Replied by Sheila March 28, 2014

      Hi allthingsglamour, 


      We tried and added a product in the shopping cart in your Editor Preview but were not able to reproduce the problem. 

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Sheila - Wix Support
  • mail4larry Premium VIP

    Replied by mail4larry March 11, 2014

    As of now there seems to be no way to do that and if you live in a state like Washington that requires tax on freight you are going to get killed when you get audited.  I'm been all over tech support to try to get this fixed but to date no luck.

    • Elia Wix Team

      Replied by Elia March 11, 2014


      Can you please elaborate on what you're trying to achieve? 

      We await your reply,

      Elia - Wix Support

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply