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wix Wix Team

To use the online store, you will first have to upgrade your site to the eCommerce package.
For more information about upgrading, click here.  

If you have already upgraded and your store still doesn't work, please elaborate in this thread.

For instructions about the Wix Online Store click here.

Replies(472 replies total)

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  • tmgorgeous4u

    Replied by tmgorgeous4u April 27, 2014

    Have paid but my website is still not available can you do something?

    • Eyal Wix Team

      Replied by Eyal April 27, 2014

      Hey tmgorgeous4u,


      Please note that I had no issues viewing your site, which leads me to believe that this issue is a local one on your end.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • tmgorgeous4u

    Replied by tmgorgeous4u April 27, 2014

    Is the payment for monthly subscription because have paid for a year for wix payment but I pay every month for ecommerce 

    • Barrios Wix Team

      Replied by Barrios April 27, 2014



      Note, domain payment are yearly and package subscriptions are monthly.


      For more general billing information click here.

      For the Wix Premium Learning Center, click here.


      We are here should you require further assistance.


      Many thanks, Barrios
  • tmgorgeous4u

    Replied by tmgorgeous4u April 27, 2014

    Am having problem with monthly payment. can you please send me the link on how to make monthly payment for my website.

    • Hudson Wix Team

      Replied by Hudson April 27, 2014

      are you referring to paying for your Wix account or for adding a pay monthly subscription to your site for your customers ? 

  • nkelly1117

    Replied by nkelly1117 April 25, 2014

    I have the eCommerce package and when I go on my website it lets me click the product i want to purchase but it doesn't let me checkout or change my quantity.

    • Anat Wix Team

      Replied by Anat April 26, 2014

      Hello nkelly1117,


      Thank you for contacting Wix support.

      I can see that you added the shopping cart at the bottom of the page holding your product galleries. Please note that the product galleries are covering over your cart and therefore disabling the cart functionality. Please see the screenshot demonstrating this below:

      I also noticed that you placed to product galleries one on top of the other.

      I would recommend adding a separate page for your shopping cart. 

      For more information please follow the interactive tutorial here


      Please let us know should you require further assistance. 

      Anat - Wix Team
  • tmgorgeous4u

    Replied by tmgorgeous4u April 25, 2014

    My website is not available. I paid for a year for normal online store later i upgraded to premium that i pay for eCommerce every month. Now people cant view my online store   

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 25, 2014


      This month's renewal was cancelled due to payment issues. Please make sure to repurchase the monthly package and your site will work again, Please try a different card or contact the credit card provider for assistance.

      Dror - Wix Team
  • bruschettarestaurant

    Replied by bruschettarestaurant April 24, 2014

    I am already on the premium plan for e commerce and I pay 12.99 per month 

  • bruschettarestaurant

    Replied by bruschettarestaurant April 24, 2014

    I have made a trial purchase and when I click to purchase it comes up with  Error WOS1127

    • Or Y Wix Team

      Replied by Or Y April 24, 2014

      Error message WOS1127 means that you didn't configure any payment system (i.e. Paypal) in your online store.

      For more information about how to connect your store to a merchant account click here.

      All the best, Or
  • m89658

    Replied by m89658 April 20, 2014

    I need help store is setup not connecting to shopping cart. I am selling my services off-line. Please help as website is not functional until I get this resolved.

    • Eyal Wix Team

      Replied by Eyal April 20, 2014

      Hey m89658,


      I am not sure I fully understand your issue. Do you wish to allow your users to purchase items from your store paying cash on delivery? 


      We have added an offline payment option to the Wix Online Store :)

      Offline payments enable you to accept payment options other than credit cards (i.e. cash, check, bank transfer, wire transfer, etc.). When a customer places an order from your online store, you will receive an email containing the order information and their contact details. Contact them to finalize the order and arrange the method of payment.

      You can find step by step instructions here.


      If this didn't answer your question, please let us know for further assistance!

      Thank you,

      Eyal, Wix Customer Support Team
  • ripsawjerky

    Replied by ripsawjerky April 20, 2014


    I've setup my online store and everything is working ok, except the 'submit order' button on the check out page. When a user selects this button, the redirect doesn't work and the page appears to forever load. All information of the order is submitted and I can view it in the management tool, but the user is never redirected to the thank you page that has been setup.

    Thanks in advance, Micheal.

    • Daniel Wix Team

      Replied by Daniel April 20, 2014

      Hi Michael,


      This is happening because your domain isn't properly connected. Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect. If your registrar is Godaddy click here, otherwise here

      Daniel - Wix support team
    • ripsawjerky

      Replied by ripsawjerky April 21, 2014

      Thanks for the help  looks like i got it sorted following your instructions,

      Now there is question i have, the URL  ripsawjerky.com  will not load my site but loads a page about trying to connect your domain to wix site? etc.

      the URL wix.ripsawjerky.com loads up fine and works great - but all of my business cards,product labelling and other links all have the ripsawjerky.com URL

      How do we fix that?

      Thankyou in advance


    • gills2 Wix Team

      Replied by gills2 April 21, 2014

      Hey Michael,


      Your Wix site is currently connected to 'www.wix.ripsawjerky.com', please make sure to assign your site to the domain 'ripsawjerky.com'.

      Please click here for a step by step instruction on assigning your domain to your Wix site. 

      You can find a video tutorial about managing your premium account here.


      Gill, Wix Team
  • dmrark

    Replied by dmrark April 18, 2014

    My online store is not working. I paid for an upgrade and I think that I set everything up correctly but I am still getting an error when I test it. I tried linking to my paypal account and I also tried doing offline payment and neither is working. Thanks

    • Eileen Wix Team

      Replied by Eileen April 18, 2014

      Hey dmrark

      To use the online store, you will first have to upgrade your site to the eCommerce package.
      For more information about upgrading, click here.  


      For instructions about the Wix Online Store click here.


      Eileen, Wix Team.

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