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wix Wix Team

To use the online store, you will first have to upgrade your site to the eCommerce package.
For more information about upgrading, click here.  

If you have already upgraded and your store still doesn't work, please elaborate in this thread.

For instructions about the Wix Online Store click here.

Replies(491 replies total)

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  • aseashore

    Replied by aseashore May 29, 2014

    I purchased a premium ecommerce package in April 15 2014, I paid $194 for one year, until April 15 2015.  Everything worked fine, including purchases from customers. Up until this week, I've been getting the following message whenever I go to my website: Something went wrong Contact support with the following error: WOS3042 My shopping cart is not working and it states that I need to upgrade to a premium ecommerce package, which I already have! Can someone at Wix please take a look at the connection and check for errors? I checked the backside under Preview, everything seems to work properly including the shopping cart, the error pops up every time someone opens my website and they're no able to place an order. Thanks! 

    • Marina Wix Team

      Replied by Marina May 30, 2014

      I can see that you have replied in this other thread regarding the issue that everything is now properly working. 


      Please feel free to contact us again regarding any additional questions you may have!

  • pistolpackinpretty

    Replied by pistolpackinpretty May 29, 2014

    Help,. I am getting reports that customers cant check out on the cart. This only just began as I have had the site for a while. I went thru all the pages to make sure they were correctly programmed for Shop and Cart format which I did have to update just this morning,.. got it published and Im still having issues. 


    I dont know what else to do,.. 

    • Noa Wix Team

      Replied by Noa May 29, 2014



      I  have looked into your site and your editor.

      It seems that the cart button you have in the top right part of your site is currently directed to your "contact us" page.


      In order to direct it to the cart you will need to create a cart page, which currently you do not have. To do this, go to the pages menu --> add page --> under online store "cart".


      Once you have set this, click the cart button in the top right part of the page --> link to cart --> select the page named "cart"


      I hope this is helpful.


      Let us know if we can further assist,

      Noa - Wix Team
  • markmann7

    Replied by markmann7 May 27, 2014

    I am sorry to say this but I needed to bail on  WIX. I loved the easy to use web-site set up tool, however whenever I went to a different computer and smart phone my site was a mess... I never could figure out what was going wrong... I kept creating more questions than answers... My site was just a simple one page site... I think you are just hitting bugs and glitches that may not have resolutions...  My love affair has now ended in divorce... :-( 

    • Ira Bel Wix Team

      Replied by Ira Bel May 27, 2014



      We are sorry to hear that you feel disappointed.


      Could you elaborate, what problems are you facing, so we can assist you ? 

    • markmann7

      Replied by markmann7 May 27, 2014

      Thank you.... The Good: Had a nice site, loved all your design tools... Loved everything from a set-up (development) stand point... The Bad: I had a PayPal "Pay Now" button set up properly... When I first installed it,  it worked great! Then after another edit I could not get the PayPal "Pay Now" button to work at all on my home/office computer... I tried the other two computers in my home and could not get the "Pay Now" button to work. Did everything possible to get it to work and could NOT get it to work. Someone on this thread tried it and said it was fine. I started trying other computers and had seen that my page was "totally out of whack" especially on smart-phones. I was able to click on the "Pay Now" from a smart phone, however the site was such a mess it would have been impossible to correct, except abandon the site design and start new. The Ugly, Since so many people are now using "smart-phones" I needed to change my position and re-think my whole strategy. All I really wanted was a simple one page site and now have found nothing is simple. I cancelled my premium membership and may be back as soon as I study and find the best approach. I think in a year or so WIX will have some of their bugs worked out... for now I can only have "rock solid bullet proof" that I can change on the fly... Your competitor " ipage " may be a lower cost solution and seems simple... I am in no rush but do want the site right...  Thank you for your attention. If possible direct me to a simple one page site that shows wells on all platforms...  Mark

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team May 28, 2014

      Hi Mark,

      you didn't mention the URL of the website you were referring to, so please state the URL of the website so we'll be able to test and check your complains.

      Moreover, it sounds like you didn't create a mobile version to your website (we'll only know for sure when you'll send us the URL of the website) but that could explain the problems that you've mentioned.

      Wix offers an amazing feature that automatically takes your HTML website and creates an optimized version for mobile view. Click here for more information or watch the video tutorial below.



      Alon - Wix Team
    • markmann7

      Replied by markmann7 May 28, 2014

      Thank you for your help... I loved the template so much I am back in the game... As soon as I get it right I will sign up again... I do want and must have a "mobile" version of my site... I don't think this was well detailed in the set-up instructions... I will try my best, again to get it done.... Please continue to comment...  Thank you!  Mark  the site was:  5207441899.com  my practice site is: http://markmann7.wix.com/5207441899

    • Tal Wix Team

      Replied by Tal May 29, 2014

      Hi Mark,


      In case you don't line the mobile optimized view, you can always disable it: Go to your mobile Editor -> Click the Mobile Settings tab at the left --> Click Mobile View --> Choose Pre-Optimized View.


      Please inform us whether you need any further assistance,

      Tal, Wix Team
  • sarazomeryoga

    Replied by sarazomeryoga May 27, 2014

    I upgraded to ecommerce about 10 days ago... every day I try to get my store up and running but go around in loops.  I have added inventory, pictures, sorted out my collections, etc., but when I add a gallery, all I can see is in the picture attached.  I´m thinking it might be a flaw of the design my webpage is built on? or the system?  I have tried EVERYTHING I can think of.

    • Yotam Wix Team

      Replied by Yotam May 27, 2014


      I am able to view your cart properly on my end:



      Please follow the instructions provided here.

      If the steps in the link didn't resolve your issues, please answer the questions in the same link.


      If you require any further assistance, feel free to contact us again. 

      Yotam Wix Team
    • sarazomeryoga

      Replied by sarazomeryoga May 27, 2014

      Thank you!  I can´t see it in Chrome.  Tried Safari and all worked out well.  Will continue in Safari.  Thanks!!

    • Or Y Wix Team

      Replied by Or Y May 28, 2014

      You can always try and clear the cache on your Chrome browser:

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      You can find step by step instructions to clear the cache here.

      All the best, Or
  • crys444

    Replied by crys444 May 25, 2014

    I have already upgraded and have made a sale. The site has been operating for a couple of weeks. I have not been able to open the site for the past 2 days.

    • gills2

      Replied by gills2 May 25, 2014

      Hey  crys444,


      I'm sorry to hear you are experiencing difficulties.

      What happens when you try accessing your live site? Do you receive an error message? 


      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

      We also recommend you to try and use different browsers and see if there is any difference.
      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here



      Gill, Wix Team
    • crys444

      Replied by crys444 May 25, 2014

      the window says: the connection to the server was reset while the page was reloading


      I never had a problem before yesterday

    • crys444

      Replied by crys444 May 25, 2014

      I also have a new tablet with the latest version of Chrome. The message I get on it says:  "The Website is not available"

    • Hudson Wix Team

      Replied by Hudson May 26, 2014

      i have just viewed your site and was not able to recreate any issue, is this only happening on your ipad? 

  • smtaen

    Replied by smtaen May 24, 2014


    We have upgraded our website www.bslcosmetics.com to the e-commerce package but when customers click on "buy" nothing happens. 

    We are now using e-bay as a back up plan, but we want our e-store up and running asap. 

    Can you please advise?


    • smtaen

      Replied by smtaen May 24, 2014

      p.s.: our e-store pages are currently hidden to the public because they are not working.


    • dinamiso Wix Team

      Replied by dinamiso May 24, 2014


      I checked your Wix site but I couldn't locate the ' View Cart ' button or the Shopping cart page.

      I can see you added only a product gallery.



      Please follow the instructions in this link under the ' Adding a shopping cart ' and  and Adding a vew cart button ' .


      We've created an interactive tutorial on how to easily create your Online Store. To begin, click Start Now in the tutorial below!






      Dina-Wix Team.

    • smtaen

      Replied by smtaen May 25, 2014


      Thanks for your prompt reply.

      I inserted a "store and cart" (currently hidden) page, so that the cart button appears
      only once you click on the product. Have you tried that one?

      When you click there, a smaller window pops up where you can see a zoomed-in version of the product and the cart button (in Italian "Acquista"). The problem is, when you click on
      "Acquista", nothing happens, the pop up window disappears and you go back
      to the store page.

      Can you assist me in sorting this out?


    • smtaen

      Replied by smtaen May 25, 2014


      I sorted out what was the problem. Thanks for the video tutorial

    • Hudson Wix Team

      Replied by Hudson May 25, 2014

      great, please let us know if you need any more assistance. 

  • ableprojects

    Replied by ableprojects May 22, 2014

    Hi there


    Unfortunately the layout & format of my store is all jumbled up. I have since deleted images & text & reorganized it but still images overlap text & are often not the correct size.

    This is frightfully annoying as it looks perfect in the preview but terrible when I double-check online. It's held me back for weeks as I can't promote the store & sell products when it looks so ridiculous. Please can you help?



    • Yotam Wix Team

      Replied by Yotam May 23, 2014

      Hi Rachel ,

      Please provide us with the exact location of this issue on your site so that we may further investigate it.

      Please also provide us with a screen shot of the problem so that we will fully understand what you're experiencing on your end. For instructions on how to take a screenshot, please use this link.


      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Awaiting your reply.

      Yotam Wix Team
  • culturalshock

    Replied by culturalshock May 22, 2014

    I have a customer trying to check out and this is what comes up and I don't know what this means?

    • culturalshock

      Replied by culturalshock May 22, 2014

      Nevermind! I guess it resolved itself!

    • Eileen Wix Team

      Replied by Eileen May 22, 2014

      Hey culturalshock

      I'm glad the issue has been resolved!

      Please let us know if you need any further assistance. 

      Eileen, Wix Team.
  • monsterandlily

    Replied by monsterandlily May 22, 2014

    Hello, I have just published my site www.monsterandlily.com.au this morning, but when customers try to check out and extra $9 is added to their total shipping cost. Help please, I don't know why this is happening.


    Thank you


    • Hudson Wix Team

      Replied by Hudson May 22, 2014

      Please check your paypal account as it seems the extra charge is being added from there. 

    • monsterandlily

      Replied by monsterandlily May 22, 2014

      Oh, that makes sense. Thank you very much for your help :)


  • davidclarkallen

    Replied by davidclarkallen May 20, 2014

    Hi there


    I upgraded my DavidClarkAllen.net site to commerce a couple of days ago but it still isn't working. What do I need to do? If I add something to my cart nothing happens. David

    • noarein Wix Team

      Replied by noarein May 20, 2014



      I can see your site is indeed connected to the eCommerce package, so your online store should be operational.


      Please note that you have not yet added a "Shopping Cart" and a "View Cart" button to your site.


      To do this, simply click the Add icon from the editor, and choose the suitable option each time. (see image below)


      The Shopping Cart is where your customers can see the products they selected, and place their orders.

      The View Cart button will allow them to see how man products they already selected.


      To learn more about managing the online store, follow this link.


      Please let us know if you need any further guidance.

      Have a great day! Noa :)

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