Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

To use the online store, you will first have to upgrade your site to the eCommerce package.
For more information about upgrading, click here.  

If you have already upgraded and your store still doesn't work, please elaborate in this thread.

For instructions about the Wix Online Store click here.

Replies(475 replies total)

Show my replies first
  • ableprojects

    Replied by ableprojects May 22, 2014

    Hi there


    Unfortunately the layout & format of my store is all jumbled up. I have since deleted images & text & reorganized it but still images overlap text & are often not the correct size.

    This is frightfully annoying as it looks perfect in the preview but terrible when I double-check online. It's held me back for weeks as I can't promote the store & sell products when it looks so ridiculous. Please can you help?



    • Yotam Wix Team

      Replied by Yotam May 23, 2014

      Hi Rachel ,

      Please provide us with the exact location of this issue on your site so that we may further investigate it.

      Please also provide us with a screen shot of the problem so that we will fully understand what you're experiencing on your end. For instructions on how to take a screenshot, please use this link.


      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Awaiting your reply.

      Yotam Wix Team
  • culturalshock

    Replied by culturalshock May 22, 2014

    I have a customer trying to check out and this is what comes up and I don't know what this means?

    • culturalshock

      Replied by culturalshock May 22, 2014

      Nevermind! I guess it resolved itself!

    • Eileen Wix Team

      Replied by Eileen May 22, 2014

      Hey culturalshock

      I'm glad the issue has been resolved!

      Please let us know if you need any further assistance. 

      Eileen, Wix Team.
  • monsterandlily

    Replied by monsterandlily May 22, 2014

    Hello, I have just published my site www.monsterandlily.com.au this morning, but when customers try to check out and extra $9 is added to their total shipping cost. Help please, I don't know why this is happening.


    Thank you


    • Hudson Wix Team

      Replied by Hudson May 22, 2014

      Please check your paypal account as it seems the extra charge is being added from there. 

    • monsterandlily

      Replied by monsterandlily May 22, 2014

      Oh, that makes sense. Thank you very much for your help :)


  • davidclarkallen

    Replied by davidclarkallen May 20, 2014

    Hi there


    I upgraded my DavidClarkAllen.net site to commerce a couple of days ago but it still isn't working. What do I need to do? If I add something to my cart nothing happens. David

    • noarein Wix Team

      Replied by noarein May 20, 2014



      I can see your site is indeed connected to the eCommerce package, so your online store should be operational.


      Please note that you have not yet added a "Shopping Cart" and a "View Cart" button to your site.


      To do this, simply click the Add icon from the editor, and choose the suitable option each time. (see image below)


      The Shopping Cart is where your customers can see the products they selected, and place their orders.

      The View Cart button will allow them to see how man products they already selected.


      To learn more about managing the online store, follow this link.


      Please let us know if you need any further guidance.

      Have a great day! Noa :)
  • Indio

    Replied by Indio May 20, 2014


    I have upgrade to the e-comerce package, but it is not registered by the system. I have tried log on and off...


    • Hudson Wix Team

      Replied by Hudson May 20, 2014

      I have just checked your site and can see that you have the shop pages hidden so that are not showing in the live site. 

      Just go to the editor > pages > then untick the hidden pages 

  • trishy456

    Replied by trishy456 May 20, 2014

    Hello, probably something simple but I need to get this sorted QUICKLY :/ my customers cant checkout!! the page just goes blank and the www shows my domain name... can someone look and see whats going wrong pls? its connected to paypal.Thanks

    • Hudson Wix Team

      Replied by Hudson May 20, 2014


      I have just viewed your site and was not able to recreate an issue with the check out 



      I can see that you are still using the free domain  and have not connected a personal one, please let us know if this is of interest to you. 

  • BillySnubbs

    Replied by BillySnubbs May 18, 2014

    Hello I am a premium member with no adds on my page, received the vouchers/ coupons so Im pretty sure im eligible for the online store, When someone actually tries to check out I get the "OOPS This store is temporarily unavailable. Please visit us again soon. (WOS2034)" ERROR.....what does that mean?

    • Ilia Wix Team

      Replied by Ilia May 18, 2014


      The vouchers also come with the Combo/Unlimited packs. Please note that your account is currently upgraded to Combo. Please make sure to upgrade to the eCommerce plan to activate your Online Store.


      Best regards

      Ilia - Wix Support
    • BillySnubbs

      Replied by BillySnubbs May 22, 2014

      Ok, So I cant "upgrade" so much as having to buy a new plan that starts an additional year? my current plan could not be altered?

    • Eileen Wix Team

      Replied by Eileen May 22, 2014

      Hey BillySnubbs


      Sure you can! To upgrade your Wix site to a different package, simply go to "My Account" > Click on the site you have already upgraded and upgrade it to the package of your choice.
      Note: You will receive a partial fee depending on the cost and type of your new package.

      For more information about billing, please click here.


      Eileen, Wix Team.
  • debnkevin

    Replied by debnkevin May 17, 2014

    I'm having the same problem too :( I have upgraded to the e-commerce and tried everything that I can see or think of. You click on an item to buy it, but there is no checkout window. I tried it on different computers and browsers. 

    • Ira Bel Wix Team

      Replied by Ira Bel May 17, 2014



      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.


    • debnkevin

      Replied by debnkevin May 17, 2014

      Thanks for your message. It's on my new site www.tanmuscles.com 


      When you click on checkout it does not do anything. In the address bar above it says: 

      http://www.tanmuscles.com/#!shopping-cart/c1dn8?errorMessage=Please check shipping address information. Please enter the country. Please enter the state/province.

    • AlonH Wix Team

      Replied by AlonH May 17, 2014



      You are using the older style cart and check out button. 

      Please delete the cart and checkout button and replace them with the new Shopping Cart: Add > Online Store > Shopping Cart, the new cart will automatically add the checkout button. 

      For more information about the online store click here.


      Let us know if you need further assistance. 

  • 9503700562

    Replied by 9503700562 May 17, 2014

    Здравствуйте, помогите решить проблему? Что-то не так! Пожалуйста, попробуйте снова. Если вы получаете ошибку Error WOS, напишите сообщение команде Поддержки1127

    • Noa Wix Team

      Replied by Noa May 17, 2014

      Hi! Wix Customer Service is available in English, Spanish, French, Portuguese, German, Polish, Russian, Italian, Japanese and Korean!

      *Здравствуйте* и добро пожаловать в Wix!
      Представитель Службы Поддержки Wix будет рад ответить на Ваши вопросы теперь и на русском языке!
      Для получения быстрого ответа на Ваш вопрос на русском языке нажмите здесь.

      Noa - Wix Team
  • dirtydiamondclothing

    Replied by dirtydiamondclothing May 13, 2014

    My customers are not able to checkout, when clicking checkout the page is simply staying where it is at

    • dirtydiamondclothing

      Replied by dirtydiamondclothing May 13, 2014

      Why does it take so long to get a reply from a tech support and how come there is no contact number 


    • Nati Wix Team

      Replied by Nati May 14, 2014

      Hello :)


      I apologize for the inconvenience you are currently experiencing. 


      I have visited your site in order to try and recreate the issue on my end. It seems that everything works perfectly as a new window opened up and forwarded me to a PayPal payment page. 


      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      If you would like the PayPal payment page to open up in a new tab rather then a new page, click on your shopping cart > Settings > Under Buyers checkout select in a Popup Window.


      For more information about changing your shopping cart style, click here.


      As per your second question, You can reach us by telephone in a number of ways:

      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent (Callers outside the US can call 415-639-9034), Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
      VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.


      Please note that you can also post your questions in the forum and we will be happy to further assist you with anything you may need.


      Thank you.


      Best Regards, Nati - Wix Support Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply