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wix Wix Team

To use the online store, you will first have to upgrade your site to the eCommerce package.
For more information about upgrading, click here.  
 

If you have already upgraded and your store still doesn't work, please elaborate in this thread.
 

For instructions about the Wix Online Store click here.

Replies(491 replies total)

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  • i64112

    Replied by i64112 June 23, 2014

    I AM A PREMIUM CUSTOMER AND IMPLEMENTED THE ONLINE STORE. I RECEIVED AN ORDER FROM IT. I HAVE A NEW CUSTOMER WHO CAN'T USE IT. I CHECKED AND THE STORE HAS VANISHED FROM MY STORE PAGE. SEE GAMERISTA.NET UNDER "STORE". WHAT IS HAPPENING? I THINK IT IS A SHAREIT eCOM ENGINE WHICH WIX PROVIDES.

    • Or Wix Team

      Replied by Or June 23, 2014

      Hi,

       

      I can see that you are using the Simpl-e-Commerce app to run your online store.

      As this app is made by a third party company and not by us, we can't offer support for it.

       

      Please send an email to the app's developers' support email address - support@shareiiit.com.

      Kind regards, Or - Wix Support Team.
  • chasenafta

    Replied by chasenafta June 21, 2014

    When I test my site online, the checkout button does not respond.  I can't figure out how to activate it.

    • shayb7 Wix Team

      Replied by shayb7 June 21, 2014

      Hey,

       

      I can see that you have 5 different Wix sites under your account. If the Wix site related to this issue is 'sweetfreedomrecords', please note that I was unable to recreate the issue on my end as I was able to checkout properly. In this case, please clear your browser's cache and check again. You can find step by step instructions here.

       

      Please also try and use different browsers and see if there is any difference. Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.

       

      If this issue occurs with a different Wix site under your account, please specify its name. Please also provide us with a detailed outline of the steps that you are taking as well as with screenshots exemplifying the issue so we could better understand and further assist. You can find step by step instructions here.

    • chasenafta

      Replied by chasenafta June 23, 2014

      Thank you for your response.  It is the sweetfreedomrecords site.  I will try again.

       

    • Daniel Wix Team

      Replied by Daniel June 24, 2014

      Please let us know if this issue persists.

      Daniel - Wix support team
    • chasenafta

      Replied by chasenafta June 24, 2014

      I followed the link above to clear the cache, but the link led me to enable pop-ups.  I did that anyway and cleared the 'History' and the checkout still does not respond. I'm not sure how otherwise to clear the cache.  I am using Safari.

       

    • Nati Wix Team

      Replied by Nati June 24, 2014

      Hey chasenafta,

       

      Please use the instructions provided here for clearing your browser's cache.

       

      We are here should you require any further assistance.

      Best Regards, Nati - Wix Support Team
    • chasenafta

      Replied by chasenafta June 24, 2014

      I also tried to 'checkout' on my iPhone and iPad and it is not working there either.

       

    • chasenafta

      Replied by chasenafta June 24, 2014

      I followed the above link to clear the cache and checkout is still not working.

    • Gat Wix Team

      Replied by Gat June 24, 2014

      Hi,

      I checked your site and the checkout button works properly. I was immediately forwarded to the Paypal checkout page.


      I noticed that you are using an out of date version of Safari. Please download the current version and try again. 

      To download the latest Google Chrome browser please click here.
      To download the latest Firefox browser please click here.
      To download the latest Safari browser for Mac please click here.
      To download the latest Internet Explorer browser please click here.

       

      Gat Wix Team.
    • chasenafta

      Replied by chasenafta June 26, 2014

      I followed the link above to update Safari and it took me to the Safari website, but I found no option to update.  

      Why is it also not working on my iPhone and iPad?

    • Or Y Wix Team

      Replied by Or Y June 26, 2014

      I have not been able to reproduce the issue as well.

       

      You Store work properly on my end.

      Please try using different browsers on your desktop and mobile versions as instructed, and let us know if there are any differences.

       

      As to Safari, please download the latest version here.

      All the best, Or
    • chasenafta

      Replied by chasenafta June 26, 2014

      I followed your link above for updating Safari and the latest version is already on our computer.  I am downloading Google Chrome now to try that.  

      It is not working on our iPhones, but still not on the Mac.

    • Daniel M Wix Team

      Replied by Daniel M June 26, 2014

      Please keep us posted if the checkout button works with Google Chrome. Also, If I'm reading correctly it works on your iPhone but not on your Mac, correct? There seems to by a typo' in your previous message.

       

      Awaiting your reply,

      - Daniel M, Wix team.
    • chasenafta

      Replied by chasenafta June 27, 2014

      Yes... sorry about that.  It DOES work on the iPhones now, but NOT on the iPad or Mac.  I will try on Google Chrome, but still... If I am having trouble, will not others????

    • chasenafta

      Replied by chasenafta June 27, 2014

      Google Chrome on the Mac does not work either.

      Is there someone we can speak to regarding this?  This issue is taking way to long to address.  We are paying for this site and it is not functioning properly.  We are disappointed that we have not been able to speak to someone regarding this issue.

    • Leah Wix Team

      Replied by Leah June 27, 2014

      Hello,

       

      Please note that we offer both online support in our support forum and phone support.

      You can reach us by telephone in a number of ways:
       
      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.

       In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared.
       
      2) You can also call 1-800-6000-WIX (949) to have a callback automatically scheduled.  We will return the call to the number you called us from in the next available time slot, based on our availability and call volume.
       
      Please note that our call center is located in San Francisco, and is open from 6am to 5pm Pacific Standard Time.  
       
      Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
      Sincerely, Leah Wix Support
    • chasenafta

      Replied by chasenafta July 2, 2014

      Thank you!  

       

    • chasenafta

      Replied by chasenafta July 2, 2014

      We will call...

      I just tested the checkout button again.  It still does not work when you click on it.  However, if you right click on it and go to 'open link in new tab' from the drop down menu, it does work.

    • Nati Wix Team

      Replied by Nati July 2, 2014

      Hi chasenafta,

       

      Please note that we will be more than happy to assist you via the support forum.

       

      We are here should you inquire any further assistance.

      Best Regards, Nati - Wix Support Team
  • judeharding

    Replied by judeharding June 21, 2014

    I have purchased ecommerce premium but when I try to use my store in facebook it keeps asking me to upgrade. Initially when I set up the store it functioned properly but has since ceased to function. Hope you can help

    • judeharding

      Replied by judeharding June 21, 2014

      Now I have photos of my products but they are all jumbled up and not in order.My logo has disappeared and when I click on a product it opens up ok but when I close it I am at my website home page not the store page and not facebook - is this normal? I also have a double image of my slide show on my home page which disappears when i change to another page - this only happens when I connect through facebook and not when I open up my website independently.

    • Noa Wix Team

      Replied by Noa June 21, 2014

      Hi,

       

      I was not able to recreate this.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

      Please note that I did not fully understand what you tried to do through facebook. Please elaborate, and please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

      Thanks,

      Noa - Wix Team
  • hypnosecentrumoost

    Replied by hypnosecentrumoost June 19, 2014

    My clients are not able to click on a product?? Please help!

    • dinamiso Wix Team

      Replied by dinamiso June 19, 2014

      Hi,

      I sign in to your site site -> selected a product from this page:' webshop' and managed to add the product to the shopping cart without any difficulties.

      Your shopping cart is set correctly.

       

       

      Please note: Your domain: jelijfenjij.nlpointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

       

       

      Dina-Wix Team.

  • djkeyboard

    Replied by djkeyboard June 12, 2014

    I have Authorize.net set up.  Entered the API and the Key.  Everything looks fine from both ends.  However, running a test order, I consistently get an error message when trying to process a credit card?  What gives?  I've searched the Authorize site for anything perhaps missing there, and found nothing wrong.  It appears Wix and Authorize aren't working together correctly....?  

    SeniorHomeMedSupplies

    Dave Douglas COO

    • Etti Wix Team

      Replied by Etti June 12, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      In order for us to investigate and assist, please elaborate on the issue you've encountered.

       

      What is the error message you are recieving?

      Have you tried using a different card?

       

      You may also contact them directly at their support center.

      Let us know how it went.

  • carmelafernz92

    Replied by carmelafernz92 June 8, 2014

    Hi,

    All of my products got deleted... And it says "your search as provided no results"....

     

    what am i suppose to do now?

    • Jonathan Wix Team

      Replied by Jonathan June 8, 2014

      We have visited both of your websites through their editors. Both sites had products under the stores. We assume you have added the products again, we apologize for the inconvenience. We can see you have two websites almost identical, you can add products to your store and duplicate your website as to keep a handy backup.

  • lyssastaios

    Replied by lyssastaios June 6, 2014

    hi there,

    i am adding items in different categories and only one category shows up but on every page.i find that if i put my items in the fun category hey all show up except all the items in every category on the site are mixed up with the same exact items.

    need help,

    thanks

    • Dima Wix Team

      Replied by Dima June 6, 2014

      Hi,

      The collections are there in order to help you better organize your products and divide them between different product galleries.

      Each product gallery can only display a single collections . If you want to display all of your products on a  single product gallery, you'll need to add all of your products to a single collection and connect your product gallery to that collection . 

      Dima -Wix support team-
  • tinakojaii

    Replied by tinakojaii May 30, 2014

    I am getting  page that is completely different with what I built? I edit my site but when I change it nothing happen? Nothing is in order in my page. The line or boxes are in order ,however, when I review them everything is in different locations

    Its time consuming and tiring now!

    • Noa Wix Team

      Replied by Noa May 31, 2014

      Hi,

       

      We apologize for the inconvenience you are experiencing.

       

      Could you please let us know what page are you referring to?

       

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       


      Thanks,

      Noa - Wix Team
  • tinakojaii

    Replied by tinakojaii May 30, 2014

    w

  • markmann7

    Replied by markmann7 May 29, 2014

    FYI, I have heard that WIX is aware of some issues and is working them out...  Mark

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