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wix Wix Team

To use the online store, you will first have to upgrade your site to the eCommerce package.
For more information about upgrading, click here.  

If you have already upgraded and your store still doesn't work, please elaborate in this thread.

For instructions about the Wix Online Store click here.

Replies(491 replies total)

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  • Ron Wix Team

    Replied by Ron November 21, 2012

    @stickcons and @ greyhouse1980,


    I've checked both of your stores on a number of updated browsers and computers. On all of them I was able to add multiple products and use the checkout feature, I reached PayPal and Google wallet.


    This sounds like a browser related issue, which browser and version are you using?

    Please make sure to update your browser to the latest version available and to try other updated browsers in an attempt to try and isolate the issue.


    HTML5 is a new web technology and older, outdated browser versions do not fully support this.


    While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

    Please clear your browser's cache. You can find step by step instructions here.


    Let us know how it went and which browsers and versions you've tested.

    Ron, Wix Team
  • greyhouse1980

    Replied by greyhouse1980 November 21, 2012


    I'm having trouble with my checkout button. If you fill the cart with items and press checkout it just comes up with a notice saying " oh oh somethings gone wrong" what help is that! Please advise the web address is www.ecutuningtools.com


    Many thanks.

  • stickcons

    Replied by stickcons November 20, 2012

    Hi i am having problems for the past two weeks trying to connect this checkout button .Please help www.stickcons.com

  • Elia Wix Team

    Replied by Elia November 19, 2012


    I've checked your site, mikascupcakes.com , and wasn't able to find your shopping cart object.

    I recommend that you add a new 'Cart' page, and link your 'View cart' button to this page.

    Place both a shopping cart and a checkout button in this page as well. 

    If you need further assistance or information, please let us know,

    Elia - Wix Support
  • malhark

    Replied by malhark November 19, 2012

    I have upgraded to the eCommerce package for my client to be able to use her online store and it is  not working. I am able to change the collections, but they do not appear on the site when I save and publish it.  Also, customers are unable to view their cart so when I clicked on the add View Cart button, it did not work.  None of the links for the Add Online Store work for some reason.  Please help! My client gets a lot of traffic to her website and needs this to be working as soon as possible! Thank you!


  • Ron Wix Team

    Replied by Ron November 14, 2012

    @ britking12,


    I've noticed that you now have an ecommerce package in your account and that your store works perfectly.


    Let us know should you require further assistance.

    Ron, Wix Team
  • britking12

    Replied by britking12 November 13, 2012

    Hi Dina can I change my package? If so how??



  • dinamiso Wix Team

    Replied by dinamiso November 13, 2012

    Hi jennifercielo,

    I have visited your site: vintagecopper1886.com, your shopping cart works perfectly, I managed to select a product from the page : ' Shop Online ' , once I clicked the ' Checkout ' button I was redirected to the Google wallet page.

    Please try to clear your browser cache, you can find step by step instructions here.


    Hi  britking12,

    I checked your Wix account and I saw you upgraded your site to the ' Unlimited ' package.

    Please note: Wix shopping cart is an ecommerce feature therefor in order to be able to use the shopping cart you will need to upgrade your site to the ' E-commerce ' premium package.


    Thank you,



  • britking12

    Replied by britking12 November 13, 2012


    I have upgraded my site but my checkout icon receives an error when trying to checkout.



  • jennifercielo

    Replied by jennifercielo November 13, 2012

    I just upgraded to ecommerce and added my product page.  I published however I cannot click the item to view and add to cart.

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