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wix Wix Team

To use the online store, you will first have to upgrade your site to the eCommerce package.
For more information about upgrading, click here.  
 

If you have already upgraded and your store still doesn't work, please elaborate in this thread.
 

For instructions about the Wix Online Store click here.

Replies (405 replies total)

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  • m89658

    Replied by m89658 3 days ago

    I need help store is setup not connecting to shopping cart. I am selling my services off-line. Please help as website is not functional until I get this resolved.

    • Eyal Wix Team

      Replied by Eyal 3 days ago

      Hey m89658,

       

      I am not sure I fully understand your issue. Do you wish to allow your users to purchase items from your store paying cash on delivery? 

       

      We have added an offline payment option to the Wix Online Store :)
       

      Offline payments enable you to accept payment options other than credit cards (i.e. cash, check, bank transfer, wire transfer, etc.). When a customer places an order from your online store, you will receive an email containing the order information and their contact details. Contact them to finalize the order and arrange the method of payment.
       

      You can find step by step instructions here.
       

       

      If this didn't answer your question, please let us know for further assistance!

      Thank you,

      Eyal, Wix Customer Support Team
  • ripsawjerky

    Replied by ripsawjerky 3 days ago

    Hi,

    I've setup my online store and everything is working ok, except the 'submit order' button on the check out page. When a user selects this button, the redirect doesn't work and the page appears to forever load. All information of the order is submitted and I can view it in the management tool, but the user is never redirected to the thank you page that has been setup.

    Thanks in advance, Micheal.

    • Daniel Wix Team

      Replied by Daniel 3 days ago

      Hi Michael,

       

      This is happening because your domain isn't properly connected. Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect. If your registrar is Godaddy click here, otherwise here

      Daniel - Wix support team
    • ripsawjerky

      Replied by ripsawjerky 2 days ago

      Thanks for the help  looks like i got it sorted following your instructions,

      Now there is question i have, the URL  ripsawjerky.com  will not load my site but loads a page about trying to connect your domain to wix site? etc.

      the URL wix.ripsawjerky.com loads up fine and works great - but all of my business cards,product labelling and other links all have the ripsawjerky.com URL

      How do we fix that?

      Thankyou in advance

      Michael

    • gills2 Wix Team

      Replied by gills2 2 days ago

      Hey Michael,

       

      Your Wix site is currently connected to 'www.wix.ripsawjerky.com', please make sure to assign your site to the domain 'ripsawjerky.com'.

      Please click here for a step by step instruction on assigning your domain to your Wix site. 


      You can find a video tutorial about managing your premium account here.
       

      Thanks,

      Gill, Wix Team
  • dmrark

    Replied by dmrark 5 days ago

    My online store is not working. I paid for an upgrade and I think that I set everything up correctly but I am still getting an error when I test it. I tried linking to my paypal account and I also tried doing offline payment and neither is working. Thanks

    • Eileen Wix Team

      Replied by Eileen 5 days ago

      Hey dmrark

      To use the online store, you will first have to upgrade your site to the eCommerce package.
      For more information about upgrading, click here.  
       

       

      For instructions about the Wix Online Store click here.

       

      Eileen, Wix Team.
  • eternalimpressions

    Replied by eternalimpressions April 16, 2014

    Hi, my online store isn't showing my "single post" or "contact" page.  I've linked them correctly and it shows all of them when I preview in edit mode.  Please help!  Thanks

    • Hudson Wix Team

      Replied by Hudson April 16, 2014

      Hi

       

      I can see you have not added a menu bar to your site, don't worry its easy to do.

      Please follow the steps below:

       

      1. From the left of the Editor, click the Add icon.
      2. From the Add list, click Buttons & Menus. Click Text Menu or Buttons Menu.
      3. Click outside of the menu to close the Menu Settings window.
       
      A menu is added to your site.
       
      Note: To return to Add , click Back to Add from the top of the window.
      To close Add, click X from the top right.
       
      For more information about menus click here.
       
      Please note that to change how your pages' names appear on the menu, you must change the page names from Pages (click the Page icon from the left side of the Editor).

       

  • leonardtara

    Replied by leonardtara April 12, 2014

    Hello,

    My online store isn't working properly. I setup PayPal as my merchant but when users click to purchase, it does nothing. Please help!

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 12, 2014

      To use the online store, you will first have to upgrade your site to the eCommerce package.
      For more information about upgrading, click here.  
       

      For instructions about the Wix Online Store click here.

       

      Dror - Wix Team
    • leonardtara

      Replied by leonardtara April 12, 2014

      Thank you for the quick response. Our package is premium and eCommerce. Unfortunately, it still doesn't work.

    • Yoav Wix Team

      Replied by Yoav April 12, 2014

      Hello,

       

      I checked your account, but was unable to locate a Premium subscription associated with any of your sites.

      Please make sure you completed the upgrade process and try again - this should resolve the issue.

       

      Let us know if you need anything else - we'll be happy to further assist!

  • bassiano

    Replied by bassiano April 8, 2014

    Hi,

    WIx online shop worked well before but now I can't see the Buyer information as you can see on the attached file. 

    I have tried it in other computer but I can't still the information.

    Will you explain how to see it again?

    Many thanks!!

    • Hudson Wix Team

      Replied by Hudson April 9, 2014

      Hi

      Sorry for the delay in getting back to you, can  you please let us know which site this is happening on in your account so we are able to look into this for you.

       

      Thanks

       

    • bassiano

      Replied by bassiano April 9, 2014

      Is it OK, I put the website address as below?

      www.paperobean.com

      www.notaguk.com

      www.notagusa.com

       

      Thanks in advance!

    • Hudson Wix Team

      Replied by Hudson April 9, 2014

      If you can just let us know which site it was where the order was placed?

      As far as we can see from the image you have sent its notagusa site, but please can you confirm.

       

    • bassiano

      Replied by bassiano April 9, 2014

      Unfortunately, all the 3 sites have same problem. Please check them out.

    • Hudson Wix Team

      Replied by Hudson April 9, 2014

      Can you please let us know if you are seeing the customers information in your PayPal account, (if you can send a screen shot that would be great)

       

    • bassiano

      Replied by bassiano April 10, 2014

      I'd like to request you, please delete the PayPal screen shot after you see it.

    • Hudson Wix Team

      Replied by Hudson April 10, 2014

      Hi 

       

      I have now deleted the PayPal image, also just to let you know we have fixed the issue for you, can you please now check your order history and see if you are able to see the information, (you may need to clear the cache on your computer first)

      You can find step by step instructions here.


      Please let us know how you get on. 

  • rg5078

    Replied by rg5078 April 7, 2014

    I have the ecommerce package but I can't delete products from the store-the screen fades out and I am locked out the moment I click on Delete

    • IdoWix Wix Team

      Replied by IdoWix April 8, 2014

      Hi,

       

      It will be very helpful if you please specify which product you are trying to delete when getting this error.

       

      Thanks

    • rg5078

      Replied by rg5078 April 8, 2014

      When I select any or all products in my product list it locks up.   I even deleted the STORE page and tried to start a new one.  The new one automatically loaded all of the old products and the screen faded and locked when I tried to delete any of those as well.p

    • Natty Wix Team

      Replied by Natty April 9, 2014

      You have 18 sites on your account. What site are you referring to? 

    • rg5078

      Replied by rg5078 April 9, 2014

      The problem site is rgetzmediaelearn (www.rgetzmedia.com)

    • nitzan Wix Team

      Replied by nitzan April 9, 2014

      Hi,

      I wasn't able to reproduce the problem that you have mentioned on my end, please elaborate so we could better assist you.

      1) Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.

      *Please make sure to include a screen shot, if possible.
       

      You can also find more information on managing your store products here.

      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

      All the best, Nitzan - Wix support
    • rg5078

      Replied by rg5078 April 9, 2014

      I think I found my problem -I was trying to delete pictures which were placeholders for the products.....thank you for your help

    • Ira Bel Wix Team

      Replied by Ira Bel April 9, 2014

      Hello,

       

      We are happy to hear that you managed the issue.

      Pleas feel free to contact us in case you need further assistance.

  • justinsummersgill0

    Replied by justinsummersgill0 April 5, 2014

    hello, I am having trouble, I cannot link the cart button to my list of products, please help me :D

    • Gat Wix Team

      Replied by Gat April 5, 2014

      Hi,

      Please note that the Cart button is automatically connected to the Shopping cart.

      The problem is you named your products page as "Cart" which can confuse your customers. I recommend you to change that page name to "Shop" or "Store" etc...

      If you wish to link to this page simply add a regular button and link it, or show that button on the menu, as it is currently hidden.

      If you require further assistance, feel free to contact us again.
       
      Gat Wix Team.
  • peterboeger

    Replied by peterboeger April 2, 2014

    Still in test mode, but when someone on  a MAC checks out, they are unable to select State/Prov (there is no red star next to it).  Therefore, the "continue to payments" button does not activate.  This does not happen to me during testing, and I am on a PC.  This only happens on a MAC.  Thanks!

    • IdoWix Wix Team

      Replied by IdoWix April 3, 2014

      Hi,

       

      I couldn't reproduce this issue using a Mac in your store. The State drop down is enabled only when selecting a country that has states or provinces.

       

      The Checkout button is enabled once all the required fields were filled, including a valid email address. Could that be the problem? 

       

  • ksinc3

    Replied by ksinc3 April 2, 2014

    What do I do if my Paypal button no longer works?

    • IdoWix Wix Team

      Replied by IdoWix April 3, 2014

      Hi,

       

      I tried many of the PayPal buttons on your website and they all seem to work fine. Can you please direct us to the one producing this error?

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