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wix Wix Team

When a customer makes a purchase from your Wix Online Store, through PayPal or any of the other merchant accounts available, the only information added by the customer on the Wix site is the product and any product options. Once a customer clicks Checkout, the customer is directed away from the Wix site, to your merchant account page. Any personal or payment details that the customer has to enter are, therefore, not entered on the Wix site, but rather on the merchant account site which is secured by the merchant account.

 

For more information about exactly how they encrypt and secure payment information, please contact the relevant merchant account.

 

If you are using a third-party merchant account with our HTML iFrame/embed app, another third-party option, or otherwise need an SSL certificate for any other reason, please first make sure that the external product supports encryption as we do not currently have the ability to add an SSL certificate directly to our Wix sites.

 

For more information about eCommerce click here.

Replies(9 replies total)

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  • itooknw

    Replied by itooknw July 30, 2014

    hi, please how do my customers get their shipping info and feed back after purchasing from my site?

    • Ritti Wix Team

      Replied by Ritti July 31, 2014

      Hi,

      Unfortunately this isn't possible at the moment.

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      Feel free to add your feature request to our eCommerce Wishlist by posting here

      Best, Ritti
  • rebeccabigonesse

    Replied by rebeccabigonesse May 29, 2014

    With ECWID, if I need more that 2500 items to sell, is it possible to upgrade in the future to a larger amount?

    • Dean Wix Team

      Replied by Dean May 30, 2014

      Hey,

       

      Ecwid is a 3rd party application so we are unable to provide support for this service, if you have any queries regrading their app and it's limitations please contact them directly.

      Email: support@ecwid.com.

       

      Thank you,

       

      All the best, Dean - Wix Team
  • stevensonsbuynsell

    Replied by stevensonsbuynsell April 7, 2014

    Can I create an account area where customers can view their past orders with maybe a wish list?

    • stevensonsbuynsell

      Replied by stevensonsbuynsell April 7, 2014

      Only accessible with a password. I know you have that in the wix editor suite, but, how can I direct the customer to their own account page by logging in? Thank you

    • Itamar Wix Team

      Replied by Itamar April 7, 2014

      Unfortunately this isn't possible at the moment.

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.
       

      Feel free to add your feature request to our Wish List by posting here.


      To read about our feature updates, please click here.

      Itamar, Wix team
  • racheachow20

    Replied by racheachow20 March 13, 2014

    hi, im wix premium plan user, this plan include shopping cart service for my customer, because cart ...press check out button will show this message:This store is temporarily unavailable. Please visit us again soon. please help ...

    • Dean Wix Team

      Replied by Dean March 13, 2014

      Hey,

      Going over your account I can see that you have purchased the Unlimited premium plan.

      To operate a Wix product store on your site you need the eCommerce premium plan.

      Please let us know should you require further assistance.

      All the best, Dean - Wix Team
    • racheachow20

      Replied by racheachow20 March 13, 2014

      yes, i need the cart service for my online shop...this service can connect to my paypal rite?

    • Ritti Wix Team

      Replied by Ritti March 13, 2014

      Yes,

      With the ecommerce plan you can connect your paypal account.

       

      An answer to this topic can be found in How can I add an Online Store?

      An answer to this topic can be found in What is the Wix "eCommerce" plan?

      Best, Ritti
    • racheachow20

      Replied by racheachow20 May 10, 2014

      hi dear, my web: stepbeautyplace.com got problem, the top strip can not move, pls help

       

    • racheachow20

      Replied by racheachow20 May 10, 2014

      ya, i find out a ready.... i lock the page....now ok :)

  • mobigagm

    Replied by mobigagm August 3, 2013

    Is it possible to integrate service of secured payment such as http://www.tranzila.com in page created by Wix ?

     

    • Ilia Wix Team

      Replied by Ilia August 3, 2013

      Hi,

      Unfortunately it is not possible to use any other payment service except Paypal in eCommerce at the moment.

      However, the Shopify App in the App Market allows for multiple payment options in addition to Paypal.

       

      Best regards

      Ilia - App Market Team
  • mobigagm

    Replied by mobigagm August 3, 2013

    Can you please specify what is the right way to integrate the third-party SSL  into site created with premium WIX eCommerce solution.

    • dinamiso Wix Team

      Replied by dinamiso August 3, 2013

      Hi,

      Currently, there is no transaction or any data submission possible on a Wix website, rather than a contact form, and thus SSL is not needed. 
      SSL encrypts the data sent in and out of your website, and thus affects the performance of a website - so one should only use SSL where it is needed. As no such information is handled here at Wix (CC details are handled only on the payment gateway - PayPal / Google), SSL is simply not needed.

      However, we are aware that many visitors mistakenly believe that a website without SSL may be dangerous (which is not true), and thus hope to enable this option in the future, but we cannot provide an estimated timeframe or assure it.

       

      Dina-Wix Team.

  • wix Wix Team

    Replied by Wix KnowledgeBase May 7, 2013

    When a customer makes a purchase from your Wix Online Store, through PayPal or any of the other merchant accounts available, the only information added by the customer on the Wix site is the product and any product options. Once a customer clicks Checkout, the customer is directed away from the Wix site, to your merchant account page. Any personal or payment details that the customer has to enter are, therefore, not entered on the Wix site, but rather on the merchant account site which is secured by the merchant account.

     

    For more information about exactly how they encrypt and secure payment information, please contact the relevant merchant account.

     

    If you are using a third-party merchant account with our HTML iFrame/embed app, another third-party option, or otherwise need an SSL certificate for any other reason, please first make sure that the external product supports encryption as we do not currently have the ability to add an SSL certificate directly to our Wix sites.

     

    For more information about eCommerce click here.

  • wix Wix Team

    Replied by Wix KnowledgeBase August 28, 2012

    When using the Online Store, your personal details and those of your customers are not transferred through the Wix servers at all. Once your customers finish shopping, and click the Check Out button, they are immediately transferred to the secure servers of your merchant account to complete their purchase.

     

    For more information about the Wix Online Store click here.

  • wix Wix Team

    Replied by Wix KnowledgeBase August 28, 2012

    Is it safe for customers to purchase from the Wix online store?

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