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By admin3359 June 16, 2014
Locked by moderator
Main Category : Online Store
Sub Category : Managing Store Products
Ticket # : 253221363
Ticket Status : Closed - User did not react
I have added items to collections only to find that they have been deleted or changed to items from another collection! Even if I try to look at history, the items are still gone. HOURS have been lost in creating these items! Why am I losing products as I create new pages with new collections?? this is VERY frustrating!
Replies(1 replies total)
Replied by Alina June 16, 2014
I am terribly sorry for the inconvenience.
Please note: The following components will not be affected when you restore a previous version of your site: Online Store, Blog, List Builder, and Apps.
Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.
*Please make sure to include a screen shot, if possible.
Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.
Thanks,Alina, Wix Support Team