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Stats 419,014 topics posted 7,170 include Best Reply by Wix Team
Replies(16 replies total)
Replied by i32355 October 1, 2013
I am having the same problem with Inventory not updating once a transaction is completed. I had a customer purchase and item today. The PayPal transaction went through and IS NOT pending. The item that they purchased is still showing in inventory.
Replied by levahim August 28, 2013
I am having problems with my inventory. I received an email that told me the item a customer purchased is an item in size 12/L. The problem is that the size 10/M was removed from my inventory and the size 12/L is still showing as available. Why is this happening.
Replied by vintagejewellery June 30, 2013
I am having the same problem with my inventory not changing when a purchase is made and the item still shows up on the website! Please see my ticket 405962685
So today 30 june, my husband made a test purchase of two items : Vintage faux coral earrings c1950's £18.00 and Vintage scarf c1970's £12.00.
Manage inventory was checked and 1 in stock for both. They both still show in stock from the admin end and the out of stock hasn't updated. Both are still showing live on the site.
The adress is confirmed in Paypal and the transaction is completed and the money is in the account. Paypal say all my settings are correct and nothing has changed since I crossed over from my MrSite website which was updating stock no problem.
Please advise a.s.ap
Thank you, Carol.
Replied by Wix KnowledgeBase March 5, 2013
Your Online Store inventory should be updated once a transaction is complete.
If the transaction is complete and your inventory has not updated, it is possible that the order status in PayPal is still Pending. An order might be marked by PayPal as Pending for a number of reasons. For example, if the buyer's address was not verified. You should receive an email stating the reason.To resolve this issue, you can configure your PayPal settings to automatically approve orders from your Online Store. Please contact PayPal for instructions for further instructions on how to do so.