- Back to Search Results
Stats 437,764 topics posted 7,113 include Best Reply by Wix Team
By Wix KnowledgeBase March 5, 2013
Locked by moderator
Main Category : Wix Online Store
Sub Category : Managing Your Store Products
Ticket # : 846918605
Ticket Status : Closed - best reply
Replies(16 replies total)
Replied by ragstoraches July 7, 2014
I have been so frustrated working with you guys. I had an inventory problem a month ago and you said it was due to paypal. I went back and configured my paypal and I am still having the same issues. I now have 15 orders that can't be filled because I have no product. My website isn't pulling inventory and I am now tempted to look for a new host. I can't put up with this anymore and it looks like this is a common problem with your customers. This is a HUGE defect and needs to be solved ASAP! Thank you.
Replied by ragstoraches June 7, 2014Inventory issues
My inventory is not being pulled. It seems to not pull from new items? Paypal is verified so I have no idea why it isn't pulling. It has caused a HUGE problem. Please help.
Replied by lunalov7 April 4, 2014
I am having the same problem regarding orders not showing up on my website or the item coming off when it's sold. The only notification I get is an email from Paypal saying I have been paid.
I have to manually delete the item from my shop, which I don't think I should have to do.
Replied by jstanke April 2, 2014
Just one product of my 20 will not allow any changes to be made to it, when all others are fine. It just happens to be the product I need to sell the most of too. It tells me to contact support every time a variable is manipulated in the manage store window. It forced me to shut down my store since june and because you have no phone number or email support it has not been fixed regardless of my hours of searching and numerous attempts.
Replied by natashaojohnson February 4, 2014
All images in my product gallery are not displaying. I have confirmed that the inventory is not set to 0, as well as, the product being displayable online...& I've added prices for a few. However, they are still not displaying. Please advise.
Replied by hudad6 November 26, 2013
If you see those counts under inventory then they are all correct. When I was looking at them they weren't accurate. Can you also confirm Tribal Rainbow should be 9 in stock. I will resend you the IPN.
Replied by hudad6 November 26, 2013
Ok I have turned on the IPN in paypal as was suggested by the wix team. Now what do I do? Another purchase was made on my website yesterday and the inventory is not reflective of it. Items were, Vintage Lace, Raging Caramel, C-Tan, Striped Topaz
Replied by hudad6 November 25, 2013
I am having the same issue with my inventory. A customer just ordered some items from my website, and it didn't reduce the inventory count. I have checked my paypal account and the order status shows completed. So can you please check what is happening here. The specific items are called 'Raging Caramel' and 'Tribal Rainbow'. Thanks!
Replied by TomLovelundPhoto October 6, 2013
I am facing the same issue. Regardless if the the order has been fully processed the inventory is still showing up available. This only changes/refreshes when I Manage Store then back out to my page to go back to my selling page. Only then will that items inventory qty change to 0. Please advise because the items that we sell are one of a kind pieces and we do not want to frustrate our customers with false advertising.
Replied by vintagejewellery October 3, 2013
I sold 5 items yesterday...2 on one order, 2 on another order and 1 on a single order. None of these items have gone offline or show in my out of stock list even though there was only 1 of each item.
This has happened before and I know all my Paypal settings are correct etc so it is definately a blip on Wix...please update my site