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Nicole Wix Team Wix Team

Offline payments enable you to accept payment options other than credit cards (i.e. cash, check, bank transfer, wire transfer, etc.). When a customer places an order from your online store, you will receive an email containing the order information and their contact details. Contact them to finalize the order and arrange the method of payment.

To select the Offline Payments method: Click the Product Gallery to select it > from the pop-up menu, click Manage Store > click the Payment & Currency tab.

Under Payment Method, select Offline Payment > fill in the relevant information > click Save.

For detailed information on the Offline Payment method, click here.

Thanks, Nicole,

Replies(218 replies total)

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  • cornerclassiccars Premium VIP

    Replied by cornerclassiccars May 12, 2014

    Cant Checkout


    I am currently trying to set up a account using the offline payment option. I am doing a test run of it and it does not work, I add a item to my cart and after that I do not get anywhere, I do not see the form to fill out my contact information so that I may correspond with a customer. Also the checkout button does not work. As a result my entire online store is a bit of a jumbled mess. How do I resolve this issue? Thank you.

  • bedblam

    Replied by bedblam May 7, 2014

    Delivery instead of shipping

    Some of my goods can only be delivered to the customers, is there a delivery option?  I like Wix's product gallery and do not want to use third party app like Restaurant Delivery Pickup.  It will be great if Wix has that.


    • Ron Wix Team

      Replied by Ron May 8, 2014



      Yes, this can be done. Take a look at the instructions located at the top of this thread to learn how.


      Let us know how it went and if you require further assistance.


      Ron, Wix Team
    • bedblam

      Replied by bedblam May 8, 2014


      This doens't help.  The above instruction is all about offline payment.  I still prefer customers to pay online before I deliver the goods.  And I want to be able to choose from shipping (ex. cookies) or delivery (ex. cakes).


    • Anat Wix Team

      Replied by Anat May 8, 2014

      Hi bedblam,


      In order to learn how to add shipping rules to your site, please follow the instructions here under the "shipping" tab.

      Please note that we do not handle deliveries. You will have to contact an external service for this.

      Please let us know should you require further assistance. 

      Anat - Wix Team
  • dalitlevy

    Replied by dalitlevy May 1, 2014

    Thank you for your reply. It is very clear. Only one more question.

    Does this kind of store, with offline payment only, cost like a regular e-store (16$ monthly according to the premium menu) ??

    • nitzan

      Replied by nitzan May 1, 2014


      Thank you for your query.

      Yes, you will need to purchase an eCommerce package also if you will only use the offline payment method. 

      That is because you will need an eCommerce package in order to make your store live.

      Please let us know if you need any further help.

      All the best, Nitzan - Wix support
  • vshoppe1

    Replied by vshoppe1 May 1, 2014

    As nicole (wix team) said offline payment works only with desktop version and not works with mobile site, it says error message...


    Please help me with this issue....

    • vshoppe1

      Replied by vshoppe1 May 1, 2014

      WOS3042 this is the error message now it also shows in desktop too...


      please help with this issue....


    • Dima Wix Team

      Replied by Dima May 1, 2014


      This issue should now be resolved. Please check your site.

      Dima -Wix support team-
  • jiansing4

    Replied by jiansing4 April 24, 2014

    The contact form not able to compile what the customers has select for their check out and send to me, (provided i have select paypal as the check out gateway)

    • Tal Wix Team

      Replied by Tal April 24, 2014



      Yes, if a customer chooses this method, he will have to describe what are the exact products he wishes to purchase and won't be able to use the cart.

      Tal, Wix Team
  • jiansing4

    Replied by jiansing4 April 23, 2014

    The feature of having both credit card and offline payment is important, i hope to see this features soon

    • Tal Wix Team

      Replied by Tal April 23, 2014



      Thank you for your feedback.

      For now, you can use a workaround. You can set PayPal (or any other - WebMoney, Skrill, Authorize.Net) as your main payment method and also add a contact form to your checkout page where customers will be able to contact you, just like an Offline Payment.

      Tal, Wix Team
  • kelly08302

    Replied by kelly08302 April 14, 2014

    I have been trying to use the cash payment option for my store, but it is not available.  After browsing the post, I noticed that some people were successful, but I can not get it to become available at all.  I've change my eCommerce store and cart, and it's still not available there as well.  I noticed that it was stated that the option is only available if you held a premium eCommerce account, so I upgraded... still not available.  What am I doing wrong?

    • Gat Wix Team

      Replied by Gat April 14, 2014


      I apologize for the inconvenience.

      Pleas note that you have posted on the HTML forum, while you have a Flash site.

      Please note that offline payment is not available on Flash sites.

       You can create an HTML site from one of our many great templates here.


      Gat Wix Team.
  • Roy

    Replied by Roy April 7, 2014


    I've selected the Offline Payment Options. But there are things that I cannot costomize in my Language such as the form the customer has to fill in. When I click on "Costomize Checkout Page" I can add some things, but I can't find where to change some English words into my preffered words, like: "Name" to "Naam" and "Zippcode" to "Postcode" and we don't have "States" in our country but "Provincie". Can I change such things?

    Kind regards!


    • Barrios Wix Team

      Replied by Barrios April 7, 2014

      Unfortunately this isn't possible at the moment.

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      Feel free to add your feature request to our Wish List by posting here.

      To read about our feature updates, please click here.

      Many thanks, Barrios
  • bumblebeeplaygroun

    Replied by bumblebeeplaygroun April 3, 2014

    hi, I plan for offline payment for my buyer. Will the buyer receive any invoice and email confirmation after chedkout from the cart? please advise as it seem buyer will not receive any confirmation email or invoice after they checkout.


    • dinamiso Wix Team

      Replied by dinamiso April 3, 2014


      May I ask to which merchant account you wish to connect the shopping cart?

      Unfortunately, your customers will not recive any confirmation or invoice from your Wix site but if your shopping cart is connected to Paypal, they will recive a confirmation email from Paypal after they will complete the order.


      You can also email your customers a confirmation manually after you will recive the order.

      Thank you,



  • xyroneroyd

    Replied by xyroneroyd March 31, 2014

    How to let customer place a delivery address

    Hi Expert,


    I am setting up my wix site to accept payment using paypal or credit cards.

    Right now, upon checking out it will take the customer directly to paypal page where he/she can place the credit card details for payment. But there's no option for customers, if they want the products to be delivered to a different address.

    With that, can i place a textbox on wix or something in the checkout page where customers can fill-up for the address where they want the products to be delivered before before going to paypal's credit card payment page?



    Xyrone Royd

    • xyroneroyd

      Replied by xyroneroyd April 1, 2014

      this definitely does NOT answer my query. totally NOT the same topic.

    • Hudson Wix Team

      Replied by Hudson April 1, 2014



      Once the user has filled in the details in PayPal there is a section for a different delivery address, also we are aware of this importance and we will be adding this feature to our check out process very very soon. 


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