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Nicole Wix Team Wix Team

Offline payments enable you to accept payment options other than credit cards (i.e. cash, check, bank transfer, wire transfer, etc.). When a customer places an order from your online store, you will receive an email containing the order information and their contact details. Contact them to finalize the order and arrange the method of payment.

To select the Offline Payments method: Click the Product Gallery to select it > from the pop-up menu, click Manage Store > click the Payment & Currency tab.

Under Payment Method, select Offline Payment > fill in the relevant information > click Save.

For detailed information on the Offline Payment method, click here.

Thanks, Nicole,

Replies(218 replies total)

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  • kazhaze

    Replied by kazhaze August 12, 2014

    shopping cart pickup option

    Hello, do any of your shopping cart apps offer a no-freight/pickup option?




    • Niv Wix Team

      Replied by Niv August 12, 2014

      Hi Karen,

      Thank you for contacting Wix support.


      If you are using our offline payment method, users can simply checkout and leave their details, so you can arrange the payment and pick up with them. 


      I merged your ticket here so you can receive more information and updates regarding this feature. Please refer to the best reply above.


      Kind regards, 

      Niv, Wix Support
  • Clint Holmes

    Replied by Clint Holmes August 6, 2014

    This is great, but we can only choose one payment option!  We need one for PayPal and offline payments so is it possible to select more than one payment option.

    • Barrios Wix Team

      Replied by Barrios August 6, 2014



      Currently, it is not possible to offer more than one payment option in the Wix Online Store. You can vote for this feature in this FAQ.

      To learn more about the available payment options, click here.

      To read about our feature updates, please click here.


      Many thanks, Barrios
  • gmbuz

    Replied by gmbuz August 3, 2014

    I sale my product in Rupiah Indonesian Currency and I cant change it in your program.. can you do dual currency? 



    • dinamiso Wix Team

      Replied by dinamiso August 3, 2014


      Unfortunately, it is not possible.


      You can allow your clients to easily convert your pricing into their local currency with the Currency Converter app. To add the Currency Converter app, click here.


      You can contact the developers, Web Tracking Services, at any time with questions or comments.
      Email: helpdesk@webtrackingservices.com


      For general information about adding apps from the Wix App Market, click here.

      Dina-Wix Team.

  • steylaerts266

    Replied by steylaerts266 July 31, 2014

    Can I change the chart page to a purchase order page ?

    My website is for B2B and I want them to send me a purchase order which is then forewarded to my

    email adress. Therefore the chart page (now denominated order page is not linked to a billing agent.

    I prepare the invoice upon receipt of purchase order and charge them myself a month after they received

    my products which i deliver myself.

    • Boris Wix Team

      Replied by Boris August 1, 2014



      Thank you for contacting Wix support.


      You can accept payment options other than a credit card by choosing Offline payment.

      Please note that I've merged your post with the relevant thread regarding your question.
      Please see "best reply" post above for more information.

      Please let us know should you need any further assistance.

      Best regards, Boris
  • scotthamblin09

    Replied by scotthamblin09 July 21, 2014

    Eprocessing Network

    I have eprocessing network.  What are my choices to link them to my account.  Is there a way to use their cart on my site?  They are not in the settings drop down and I'm completely lost on what to do.  Thanks

    • Nikolai Wix Team

      Replied by Nikolai July 23, 2014

      Hi scotthamblin09,


      Thank you for contacting us.


      Currently, you can use PayPal, WebMoney, Skrill, Authorize.Net or the Offline Payment option with your Online Store shopping cart.After connecting your Online Store to your merchant account, all payments made by your buyers will appear in your merchant account unless you chose the Offline Payment option.
      To connect your merchant account to your store, click on Payment & Currency from Manage Store and choose a payment method from the drop-down menu. It is not possible to use a third party merchant. 
      We have added an offline payment option which enables you to accept payment options other than credit cards (i.e. cash, check, bank transfer, wire transfer, etc.)!

      You can find more information about this option here.

      Please let us know if you have any additional questions. 
      Nikolai, Wix team
  • kristirichard

    Replied by kristirichard July 17, 2014

    The WIX team said:  When a customer places an order from your online store, you will receive an email containing the order information and their contact details. Contact them to finalize the order and arrange the method of payment.

    Will my client receive a email notification immediately?  And is this ONLY for this type of transaction?  I really need to be able to have an email notification come in immediately for paid transactions as well.  Is this possible?

    • Marina Wix Team

      Replied by Marina July 18, 2014

      Hi kristirichard,

      After the user completes the order in the offline payment checkout, only you will receive an email that an order has been placed. 

      After receiving the email, you will have to contact the client in order to complete the transaction.


      Regarding the paid transaction system (i.e the online payment) - currently you can receive a notification through your merchant account once the customers completes the payment process in the payment gateway. This means that you will be notified by email when the payment has been accepted. 


      You can set your merchant account to send you these notification emails. 
      If you are using PayPal, please click here for instructions.
      If you are using Authorize.net, please click here for instructions.
      With Skrill it isn't possible to send out notifications once a purchase is made.


      Note: You can also see your latest orders from your site's dashboard without having to open the Editor!


      Also, once your customer has made a purchase and checked out through your merchant account, they will receive an email confirmation of their purchase from the merchant account.


      When a customer places an order from your store and completes the purchase process in your merchant account, the order should then appear in your 'Orders' tab in the 'Store Manager'.

      Please let us know if you have any additional questions!
  • xpdieto

    Replied by xpdieto July 14, 2014

    Can I use Ideal for aymant? Or Sisow?

    • Etti Wix Team

      Replied by Etti July 14, 2014



      Currently this option isn't possible.

      You can either connect your online store to a merchant account, or set up offline payment. Merchant accounts include PayPal, WebMoney, Skrill, Authorize.net, or PagSeguro (Brazil). 

      Add your comments and votes here for feature requests related to this feature!

      To read about our feature updates, please click here.

  • delyl0

    Replied by delyl0 July 11, 2014

    Local pick-up

    I see you have added a "Rest of World" option for a shipping rule. How long would it take to make a "Local Pick-up" option as well. it's the exact same thing except then I wouldn't have to tell my customers to select Rest of World for local pick-ups.

    • Yotam Wix Team

      Replied by Yotam July 12, 2014

      Hi delyl0 ,

      Thank you for contacting Wix support.

      The feature you're requesting is already available.

      I've merged your post with this thread regarding the feature. Please read the above 'Best Reply'.



      Yotam Wix Team
    • delyl0

      Replied by delyl0 July 14, 2014

      Hello Yotam, 


      If I understand your response, the best answer to local pick-up is to select offline payment?

      Offline payment requires us to contact every single customer before finalizing payments.  We don't need every single customer to contact us before payment is final. I might be mistaken but selecting offline payment doesn't give the option for customers who do want to pay with credit cards to go ahead and select paypal for example. It's an either/ or situation. Plus a customer still has to place an order first, which means they will get the shipping option before they even send us all of their details which is what's causing confusion to the customer.

      .  The option I suggested doesn't seem difficult but maybe I'm wrong. If after the country selection the customer then has an option to select "Local" as a state, it would allow us to set up a rule that charges nothing for shipping. Right now we set up a rule for the country "Christmas Island" and a note for people to select this country if they want local pick-up. It's confusing for the customer. They just want a shipping option that says "Local", "Free" or "None".

    • Etti Wix Team

      Replied by Etti July 14, 2014



      Unfortunately this is not yet an option using the Wix online store. We are currently working on improvements for this feature and hopefully this will be released in the near future. 

      Feel free to add your comments and votes here for feature requests related to the online store.

      To read about our feature updates, please click here.


      Please let us know if there is anything else we can assist you with

  • annekeduitsruiter

    Replied by annekeduitsruiter July 10, 2014

    Good evening,


    is it possible to make ideal as a pay option?

    And do you have customers from holland who build a wix site?

    so i can see what they have made

    • Noa Wix Team

      Replied by Noa July 11, 2014


      Unfortunately at the moment it is not possible to use "ideal" as a payment option.


      WE have plenty of users from Holland, unfortunately it is not possible technically to look for users from a specific geographic location.


      Let us know if we can further assist

      Noa - Wix Team
  • legaholic

    Replied by legaholic July 4, 2014

    We would like to know if you could anyway we could have a dollar sign at the price ?  As we are a global brands, people from around the world will view this page.

    • dinamiso Wix Team

      Replied by dinamiso July 4, 2014


      I am not sure I fully understand your query.

      I checked your site and I saw a dollar sign next to the item price:


      Have you managed to solve the issue?

      We will appreciate if you could elaborate on the matter if you are referring to a different issue?


      Dina-Wix Team.

    • legaholic

      Replied by legaholic July 4, 2014

      sorry, I actually mean the country dollar sign (eg. US$)

      Thanks !

    • legaholic

      Replied by legaholic July 4, 2014

      Sorry, I actually mean the US $ sign (or any other country dollar sign is available?)

      Thanks !

    • Daniel Wix Team

      Replied by Daniel July 4, 2014

      Unfortunately this isn't possible at the moment. For other countries the sign is different but it is not possible to change $ into US$


      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      Feel free to add your feature request to our eCommerce Wish List by posting here

      Daniel - Wix support team
    • legaholic

      Replied by legaholic July 8, 2014

      Hi Daniel,

      Thanks for your reply !  Understood it's not possible to change $ into US$.

      But since region dollar sign is so important as a global brand, would that be possible to include this service in the very near future ?  Or once I have upgraded to a premium plan, would that be included ?  As just a $ sign will confuse people from other country this particular amount is belongs to their currency i/o US$.

      Thank you very much !


    • Ron Wix Team

      Replied by Ron July 8, 2014

      Hi legaholic,


      Unfortunately, this is not possible at the moment.

      Let us know should you require further assistance.

      Ron, Wix Team

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