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wix Wix Team

If you created an Online Store before January 24th, 2013, your Shopping Cart may not support the new coupon feature. To use coupons, please delete your old shopping cart and checkout button and add the Shopping Cart again.

 

To add the Shopping Cart: From the left side of the Editor, click the Add icon > click Online Store > click Shopping Cart.
 

Once your customer adds an item to the cart they will then see the option to add a coupon. They should click on Apply to activate the coupon.
 

For more information about adding coupons, click here.

Replies(69 replies total)

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  • jing55

    Replied by jing55 October 28, 2013

    I have a similar problem.  Coupons I made previously still work.  New ones I entered just now don't work. Just says 0.00 discount.

    for my site www.depictmagazine.com

    Two codes that don't work:

    IMASTUDENT - 52.94% off

    INSIDEJOB - 52.94% off

    Can someone please help!  thx

    • Hudson Wix Team

      Replied by Hudson October 28, 2013

      I have just viewed your site and was able to get the coupons to work

       

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

  • sarahtan

    Replied by sarahtan October 28, 2013

    Hi Wix,

    I have the same problem as above. My coupon code is not working. It doesn't apply the 10% discount as it should although it recognizes it. A customers has already tried to use it and it didn't work. Code is: ilovebonbons.

    www.cossetme.com

     

    thanks,

     

    Sarah

    • Hudson Wix Team

      Replied by Hudson October 28, 2013

      Hey

       

      Please note that the code is working

       

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

  • sezrogers

    Replied by sezrogers October 25, 2013

    HI My code is not working

    www.rainbowbites.com.au

    code is FDFRIDAY, supposed to be 20% off coming up with $0.00

    We have just paid for advertising for today for promotion of this code and its not working.

    Can someone please help ASAP

    Thanks

    Talitha

    • sezrogers

      Replied by sezrogers October 25, 2013

      working now

    • Gat Wix Team

      Replied by Gat October 25, 2013

      I'm glad to hear the problem has been resolved,
      Please don't hesitate to contact us for any further assistance.

       
      Gat Wix Team.
  • shavini

    Replied by shavini October 24, 2013

    hi

    I'm having the same problem. my coupon  doesnt work. it gives it as $0.00 .cant you please check and  tell me how to fix it.... 

    coupon code:  1FD68360

    http://www.thelittlethingz.com/#!arts-crafts-collection/c1jn5

     

    many thanks 

    shavini

    • shavini

      Replied by shavini October 24, 2013

      ok cool its working now :)

    • Hudson Wix Team

      Replied by Hudson October 24, 2013

      great may have been due to a time delay. please let us know if you need any more assistance.

  • smowbham

    Replied by smowbham October 19, 2013

    My codes are not working - I have waited a couple of hours and cleared my cache.

    The website is www.smow.co and the voucher code SMOW543 (40% discount)

    The voucher is picked up when I press APPLY but zero discount is applied.

    All help gratefully received.

    Thanks

    • smowbham

      Replied by smowbham October 19, 2013

      OK it's working now - maybe just that irritating and inexplicable time delay feature!

    • Elia Wix Team

      Replied by Elia October 19, 2013

      Hi,

      I've checked your shopping cart, and I've validated that your discount code works as expected:

       

      I also recommend creating a 'cart' page, with only your shopping cart, and linking your 'view basket' to it.

      If you need further assistance or information, please let us know,

      Elia - Wix Support
  • paparazzirachel

    Replied by paparazzirachel September 16, 2013

    HELP!!  I'm having a couple issues with coupons on my ecommerce site. The coupon (minefree13) appears to work in the shopping cart, but everything goes back to full price when you click through to pay through PayPal. 

    Also I'm trying to make it so that the coupon will make an item free....I want it to negate shipping charges and the price of a single item. I have the item coming up for free, but it still adds shipping. Is there a way to correct this? 

    I don't want to add a bunch more items and start promoting this page if this going to continue to be the case. Please help me get this sorted out! 

    • Hudson Wix Team

      Replied by Hudson September 16, 2013

      Hey

       

      I have just viewed your site and checked out to PayPal and could not reproduce the issue.

       

       

      Please try to clear the cache and let us know if the issue continues, you can find step by step instructions here.

       

  • exploreandlearn

    Replied by exploreandlearn July 22, 2013

    Hello, I'm having troubles with getting my coupon code to work on my website. It's supposed to apply a 10% discount when code 8BE0B40 is entered, but it's coming up with $0.00. Are you able to help?

    I'm also wanting to offer a pick-up option on shipping - is there a way to apply this through a coupon code?

    Many thanks,

    Janette

    • Hudson Wix Team

      Replied by Hudson July 22, 2013

      Hey

       

      Please see from the image below that the coupon is working perfectly well

      You may need to wait an hour or so for the coupon to be active and you should try to clear your cache on your computer

      You can find step by step instructions here.

  • vycloset

    Replied by vycloset July 18, 2013

    Hi, are you able to check out my coupon code too? It shows $0.00 when i clicked apply. I tried clearing cache as mentioned above, and i tried it out on other computers but still not working. Starting date is correct too. Please advice. Thank you!

    • Hudson Wix Team

      Replied by Hudson July 18, 2013

      Hey

       

      The code is working. You may need to wait a few minutes for the coupons to take place.

      Please let us know if you are still having issues with the discount working.

  • ppp328

    Replied by ppp328 July 4, 2013

    I'm having the same problem that thewildearthhamperco had.  My coupon code shows the name of the sale, but won't apply the actual 20% discount to my cart.  Please help... this is so frustrating! 

    • Hudson Wix Team

      Replied by Hudson July 4, 2013

      What a great looking site, loving the food products.

       

      I have just checked your site and can see that your coupons are working, I can see that you set it to work from the 4th july which is why it may not have worked when you tried it.

      Just to be safe please clear your cache and try again, you will see it will now work :)

       

      You can find step by step instructions here.

       

  • jaqtan

    Replied by jaqtan June 4, 2013

    My coupon codes don't work, can you please assist urgently? I've tried emptying cache.

    Please assist.

    • Hudson Wix Team

      Replied by Hudson June 4, 2013

      Hey

      I have just viewed your site which looks great and was able to get the coupon codes to work

       

      Please make sure that that once you add the code to the cart you hit apply

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