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wix Wix Team

If you created an Online Store before January 24th, 2013, your Shopping Cart may not support the new coupon feature. To use coupons, please delete your old shopping cart and checkout button and add the Shopping Cart again.

 

To add the Shopping Cart: From the left side of the Editor, click the Add icon > click Online Store > click Shopping Cart.
 

Once your customer adds an item to the cart they will then see the option to add a coupon. They should click on Apply to activate the coupon.
 

For more information about adding coupons, click here.

Replies(84 replies total)

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  • nimasaraf

    Replied by nimasaraf December 2, 2013

    It seems working now.

    • Hudson Wix Team

      Replied by Hudson December 2, 2013

      Great, please let us know if you need any more assistance.

  • mitchprouatt

    Replied by mitchprouatt December 2, 2013

    Hi, my coupon code shows $0.00 although it displays the coupon name

    I have already left a msg today with no reply. Can someone fix it please

    Website: www.purelyhimalayan.com

    Coupon code: purely xmas

    • Hudson Wix Team

      Replied by Hudson December 2, 2013

      Hey I can see that I have answered your other ticket regarding this issue, which should now be working, please let us know if you need any more assistance.

  • nimasaraf

    Replied by nimasaraf December 2, 2013

    Hi,

    I have the same problem, Coupon is showing 0 value. Please fix this as I have already launched our Seasonal promotion but the discount code is not working. I am losing business every hour.

    • Hudson Wix Team

      Replied by Hudson December 2, 2013

      This should now be working, can you please try and let us know if you are still having issues.

  • lidia324

    Replied by lidia324 December 2, 2013

    Hello, I've set up a coupon and it applies it but shows zero as the discount.  Website is www.vitalrain.com, please advise.  I've tried to delete and re-add a different code a few times and nothing works.

    • Hudson Wix Team

      Replied by Hudson December 2, 2013

      Hey

       

      Can  you please try to re use the coupon as this should now be working, if it is not please let us know.

  • contactadalyn

    Replied by contactadalyn December 2, 2013

    Hello,

    My 20% coupon code is not working as well.

    Website: www.zebellefashion.com

    Coupon code: ZBXMAS20

    Help please :) Thank you!

     

     

    • Hudson Wix Team

      Replied by Hudson December 2, 2013

      Can you please try again as this should now be working, please can you let us know if you are still having trouble with the coupons.

    • contactadalyn

      Replied by contactadalyn December 10, 2013

      Hi, it's still not working. It states coupon is invalid but I've already set it online, published it online etc. Help please?

    • Hudson Wix Team

      Replied by Hudson December 10, 2013

      AS you can see from the image below that you have set the coupon to work from the following day

    • contactadalyn

      Replied by contactadalyn December 11, 2013

      Oh yes, it's working now. Thanks a lot! :)

    • Hudson Wix Team

      Replied by Hudson December 11, 2013

      thats great, please let us know if  you need any more assistance.

    • contactadalyn

      Replied by contactadalyn December 14, 2013

      Hi Claire, 

      Apologies but I need your help to advise again as I have set the coupon to be wet today which is 14th December 2013 but it is still invalid when I login to try apply the code. I have already saved the changes and publish it.

      Please advise. Thank you!

    • gills2

      Replied by gills2 December 14, 2013

      Hey  contactadalyn ,

       

      I checked your site and the coupon set to start from the 14th works perfectly. 

      Please note this delay may be due to the timezone difference. 

       

      Please clear your browser's cache. You can find step by step instructions here.

      Please try again from your end and let us know if this issue persists.
       

      Gill, Wix Team
  • exploreandlearn

    Replied by exploreandlearn November 30, 2013

    Hello, My coupon codes aren't working on my website. Are you able to help with this please? I have cleared my cache history. Cheers, Janette

    • Itamar Wix Team

      Replied by Itamar November 30, 2013

      Please note I tested your site, used the coupon PICKUP but I was unable to recreate the issue:

      In order to locate the source of the problem please try using a different browser and let us know the results.

       

      Itamar, Wix team
    • exploreandlearn

      Replied by exploreandlearn November 30, 2013

      I've also tried Internet Explorer but they aren't working. PICKUP and ELLA work but PLAY and XMAS don't work. 

      Thanks

    • exploreandlearn

      Replied by exploreandlearn December 1, 2013

      PLAY is now registering as a code but not giving the 25% discount???

    • Hudson Wix Team

      Replied by Hudson December 1, 2013

      This should now be working. Please can you re check.

  • bensonpriscila

    Replied by bensonpriscila November 30, 2013

    Hello - The coupon code for my store is not working. I've tried various things - deleting the cart and adding it back in, clearing history and cookies, deleting the code and creating a new one, etc. I have a Small Business Saturday through Cyber Monday sale that is supposed to be starting TODAY, so it is imperative that I get this feature working.

    Please advise.
    www.chunkypotatoes.com

    • dinamiso Wix Team

      Replied by dinamiso November 30, 2013

      Hi,

      Have you removed the coupon settings from your site?

      I checked your site but I couldn't find any coupons.

      Dina-Wix Team.

    • bensonpriscila

      Replied by bensonpriscila November 30, 2013

      We had to find an immediate solution, so we manually marked down the prices of all our products by 20% and removed the coupon code - especially since there was no guarantee this would be remedied in a timely manner. It now appears that our customers are having issues with the mobile shopping cart.

    • Ilia Wix Team

      Replied by Ilia November 30, 2013

      Hi,

      Please elaborate on What the issue your users are experiencing with the mobile shopping cart so we can investigate it and help you on the matter.

       

      Best regards

      Ilia - App Market Team
  • vice3vents

    Replied by vice3vents November 23, 2013

    User name is VICE3VENTS the coupon code for wwaandrea does not work upon checkout. I need it to have a $5.00 discount when entered and still when I add new promoters I go through this with the coupon not working. The others work and you have fixed them, but this new addition doesn't work.

    • Elia Wix Team

      Replied by Elia November 23, 2013

      Hi,

      I've checked your coupon code for wwaandrea, and it was working find on my end:

      Are you still experiencing this issue?

       

      Elia - Wix Support
  • rose-gordon

    Replied by rose-gordon November 20, 2013

    When my website is open on a smart phone like iphone, an error message popup along with the site in background. after clicking OK to get the error message  off the screen the website open.Why is this happening

    • Hudson Wix Team

      Replied by Hudson November 21, 2013

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

  • rose-gordon

    Replied by rose-gordon November 20, 2013

    I am add a FREE shipping coupon on my site it is not working. Why? www.fashionfrenzyatl.com

    • Hudson Wix Team

      Replied by Hudson November 21, 2013

      coupons at the moment, will only work on the amount of the cart, (for items)

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      Feel free to add your feature request to our eCommerce Wishlist by posting here

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