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wix Wix Team

If you created an Online Store before January 24th, 2013, your Shopping Cart may not support the new coupon feature. To use coupons, please delete your old shopping cart and checkout button and add the Shopping Cart again.

 

To add the Shopping Cart: From the left side of the Editor, click the Add icon > click Online Store > click Shopping Cart.
 

Once your customer adds an item to the cart they will then see the option to add a coupon. They should click on Apply to activate the coupon.
 

For more information about adding coupons, click here.

Replies(69 replies total)

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  • exploreandlearn

    Replied by exploreandlearn November 30, 2013

    Hello, My coupon codes aren't working on my website. Are you able to help with this please? I have cleared my cache history. Cheers, Janette

    • Itamar Wix Team

      Replied by Itamar November 30, 2013

      Please note I tested your site, used the coupon PICKUP but I was unable to recreate the issue:

      In order to locate the source of the problem please try using a different browser and let us know the results.

       

      Itamar, Wix team
    • exploreandlearn

      Replied by exploreandlearn November 30, 2013

      I've also tried Internet Explorer but they aren't working. PICKUP and ELLA work but PLAY and XMAS don't work. 

      Thanks

    • exploreandlearn

      Replied by exploreandlearn December 1, 2013

      PLAY is now registering as a code but not giving the 25% discount???

    • Hudson Wix Team

      Replied by Hudson December 1, 2013

      This should now be working. Please can you re check.

  • bensonpriscila

    Replied by bensonpriscila November 30, 2013

    Hello - The coupon code for my store is not working. I've tried various things - deleting the cart and adding it back in, clearing history and cookies, deleting the code and creating a new one, etc. I have a Small Business Saturday through Cyber Monday sale that is supposed to be starting TODAY, so it is imperative that I get this feature working.

    Please advise.
    www.chunkypotatoes.com

    • dinamiso Wix Team

      Replied by dinamiso November 30, 2013

      Hi,

      Have you removed the coupon settings from your site?

      I checked your site but I couldn't find any coupons.

      Dina-Wix Team.

    • bensonpriscila

      Replied by bensonpriscila November 30, 2013

      We had to find an immediate solution, so we manually marked down the prices of all our products by 20% and removed the coupon code - especially since there was no guarantee this would be remedied in a timely manner. It now appears that our customers are having issues with the mobile shopping cart.

    • Ilia Wix Team

      Replied by Ilia November 30, 2013

      Hi,

      Please elaborate on What the issue your users are experiencing with the mobile shopping cart so we can investigate it and help you on the matter.

       

      Best regards

      Ilia - Wix Support
  • vice3vents

    Replied by vice3vents November 23, 2013

    User name is VICE3VENTS the coupon code for wwaandrea does not work upon checkout. I need it to have a $5.00 discount when entered and still when I add new promoters I go through this with the coupon not working. The others work and you have fixed them, but this new addition doesn't work.

    • Elia Wix Team

      Replied by Elia November 23, 2013

      Hi,

      I've checked your coupon code for wwaandrea, and it was working find on my end:

      Are you still experiencing this issue?

       

      Elia - Wix Support
  • rose-gordon

    Replied by rose-gordon November 20, 2013

    When my website is open on a smart phone like iphone, an error message popup along with the site in background. after clicking OK to get the error message  off the screen the website open.Why is this happening

    • Hudson Wix Team

      Replied by Hudson November 21, 2013

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

  • rose-gordon

    Replied by rose-gordon November 20, 2013

    I am add a FREE shipping coupon on my site it is not working. Why? www.fashionfrenzyatl.com

    • Hudson Wix Team

      Replied by Hudson November 21, 2013

      coupons at the moment, will only work on the amount of the cart, (for items)

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      Feel free to add your feature request to our eCommerce Wishlist by posting here

  • s47570

    Replied by s47570 November 20, 2013

    MY 20% OFF DISCOUNT ISNT WORKING.. 

    WEBSITE IS http://www.thebackroom.net.au/

    CODE -XMAS 

    HOPE YOU CAN HELP

    THANKS

    • Hudson Wix Team

      Replied by Hudson November 20, 2013

      Hey

       

      Please try again as it should now be working.

  • vice3vents

    Replied by vice3vents November 19, 2013

    hello my site is www.VICE3VENTS.com and my coupon code is not working ... it should give you a discount when you type in the code wwazehno , wwafay, wwaleidy

     

    none of them work giving ppl a $5.00 discount.

     

    please help. my email is parisa22@yahoo.com

    • Hudson Wix Team

      Replied by Hudson November 19, 2013

      Hey

       

      I have just viewed your site and was able to use all the coupons

       

       

  • brigitteyalcin

    Replied by brigitteyalcin November 18, 2013

    Hi,

    My 10% discount also isn't working. My website is bridgeclothing.com.au and I have tried adding in a coupon code called BRIDGE10 for 10% off.

    Thanks

    • Hudson Wix Team

      Replied by Hudson November 18, 2013

      Please try now and you should see that it is working

  • buborganic

    Replied by buborganic November 9, 2013

    Hello,

    I cleared my cache but the code is not working :( My side is buborganic.com and the coupon code is BUBORGANIC1 and should be a 10% discount but it shows $0.00.

    If someone could please help me out!

    THANK YOU!

    • Michal

      Replied by Michal November 9, 2013

      Hey buborganic, 

       

      I checked your coupon code, and it worked well on my end:

      Are you receiving the same result when using a different browser, too?

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Thanks,

      Michal - Wix Team
  • Matilde

    Replied by Matilde October 30, 2013

    I've got a same problem.

    My coupon isn't working.

    Please advice. thanks.

    • Hudson Wix Team

      Replied by Hudson October 30, 2013

      this should be working now. 

    • Matilde

      Replied by Matilde October 31, 2013

      Thanks Claire, its working now.

    • Hudson Wix Team

      Replied by Hudson October 31, 2013

      great please let us know if you need any more assistance.

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