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Stats 437,545 topics posted 7,113 include Best Reply by Wix Team
By Wix KnowledgeBase March 19, 2013
Locked by moderator
Main Category : Wix Online Store
Sub Category : Adding Coupons
Ticket # : 717282629
Ticket Status : Closed - best reply
Replies(84 replies total)
Replied by brookestevenson01 5 days ago
I am about to launch my website and am having the same issue as the people above. I enter the discount code and the deduction is not applied (refer to screen shot). I have cleared my cache, tried two other computers and got a friend to try and the discount was not applied.
Is someone able to help?
Replied by thehijabcloset August 14, 2014
Hi, same issue like everyone else,
i need this code for my customers today. ive added the coupon code and name. but when i go to the checkout and apply the code, no discount comes off only the coupon code is appearing. please resolve this asap as i need to provide this to my customers,
Replied by alphaomegaxi August 11, 2014
Hi I have a question how do I add a coupon code that can only be used with a minimum purchase? I have tried to set it up where the code where you can get free shipping but can only be used for example with a $40 minimum purchase and even if there is $15 in the cart they were able to use the code can you please assist me thank you my site is www.godisjewelz.com
Replied by gordenkoh August 10, 2014coupon issues
Hello support team,
please take a look at my website www.mannwood.sg.
My coupons are not working too despite multiple tries. Please help me to fix it asap as it is hurting my sales.
Replied by luashiying August 10, 2014
Hi there, I find it pretty ridiculous that so many of us PAID users are receiving such service from the wix team. First things first, stop asking us to delete our cache and history and whatever else. Can you all seriously do something about it. We paid for the ecommerce function and applying a coupon should be a very basic function. Many are requesting for you to inspect their sites and all you say is that you don't see the issue appearing on your side, then really, go find another computer and try it, until you find the issue. We as users are obviously facing an issue here. Please do something about it as soon as possible. Don't get me to clear my cache, cos I've done that. I've deleted the coupons and re-entered them. Provide a solution that actually works please.
Replied by pinkpanthersamanth August 7, 2014
Really needing a response soon. Looks like lots of people have the same issue as me. I have tried the codes on 3 different computers and all don't work. Attached is the screenshot. doc1.pdf
Can this please be looked into ASAP- we are all paying to use this site so it should function in the way we expect it to.