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wix Wix Team

There's no need to worry about exceeding the allowed bandwidth. We will warn you if you are getting close to this limit. There are no consequences prior to the first warning.

 

Note: The unlimited bandwidth and storage options are intended for the very high traffic sites that have a high usage of media assets. In most cases, a site will not exceed the bandwidth and storage limitations.

 

In the future, we intend to add a counter which will enable users to check their bandwidth usage for themselves. We will notify our users once it's ready for use.

Replies(150 replies total)

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  • tonyrietwyk

    Replied by tonyrietwyk 3 days ago

    How to see the total size of files against the allowed storage

    In site management, I expect to see the amount of space used against the 500Mb limit purchased in my premium account.  How do I do that? 

    • Nati Wix Team

      Replied by Nati 2 days ago

      Hi onyrietwyk,

       

      Thank you for contacting Wix support.

       

      Please note that I have merged your post into the relevant thread regarding this matter.

       

      Currently we do not have a counter, but we will notify you if you are approaching your storage limit. 

       

      We are here should you have any further questions.

      Best Regards, Nati - Wix Support Team
  • jim6462

    Replied by jim6462 June 11, 2014

    Overage on Storage space

    What is the charge - or what happens - if we need to upload more than 20 GB of pics and data?

  • marktrouch

    Replied by marktrouch June 5, 2014

    Bandwidth question

    Hi im looking at your offers, the 2GB bandwidth seems potentially low. What happens when the website has gone over the limit?

  • herma57

    Replied by herma57 May 7, 2014

    Counter for storage and bandwidth

    You were planning to incorporate the capability to check the size of one's site (storage and bandwidth), is it now possible?

    Regards

    Herman

    • Bender Wix Team

      Replied by Bender May 7, 2014

      Hi!

       

       

      Currently we don't have a counter, but we will notify you if you are approaching your storage limit. 

       

  • gcute3000

    Replied by gcute3000 April 15, 2014

    Hi I am having problems with items that I have added to my online store. I took days to enter my inventory with details such as sizes, colors, description of accessories etc. A few days later there were items missing. I thought I did something wrong to I entered all over again making sure I save a few times before exiting. Well it happened again 2 days ago. I use google browser. How can I stop this from happening I would like to focus on selling what I have not spending my days entering my inventory over and over again….. VERY FRUSTRATING!!

    • Barrios Wix Team

      Replied by Barrios April 16, 2014

      Hi,

       

      If you have selected to keep an inventory, remember that you must have items showing in-stock, if your stock is set to zero then it will not show in the store.

       

      Let us know how it went and we are here should you require further assistance.

      Many thanks, Barrios
  • sierraa687

    Replied by sierraa687 April 15, 2014

    on a free account, is the bandwidth the amount of data at one time or is it amount of data in a month? will 500mb be used only when people are on it and once off will it go back to 500? ex 10 people are on, bandwidth goes down to 480, then they get off and no one is on there. will it stay at 480 or go back to 500. thank you

    • ilan-t

      Replied by ilan-t April 15, 2014

      Hello,

       

      It is bandwidth per month. 

       

      Best regards

  • choman63

    Replied by choman63 April 12, 2014

    Hi, I try to upload files to my blog (pdf) and I can upload files from some folders on my computer, but others are denied and I receive the message "storage service could not be reached".  At first I thought I had reached my maximum storage but was unable to find any info on how much space I have used.  Then I saw that I will be notified when my space is reaching the maximum.  To be on the safe side, I deleted a whole bunch of files, but this also did not resolve the issue.  

    All the files I upload are well under the size limit, and larger files from some folders upload while small folders won't upload.  I have no restrictions on my own folders.  Why won't my files upload???????  Help Please!

    • shayb7 Wix Team

      Replied by shayb7 April 12, 2014

      Hey,

       

      This error usually occurs when trying to upload a file that contains a character '&'. In order to be able to upload the file please remove '&' from the file name.

       

      If this is not the issue, please follow the steps provided here. Make sure you try and use different browsers, connections and devices. Please also make sure that you have the latest version of the browsers you use.

       

       Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser (for Mac) please click here
      To download the latest Internet Explorer browser please click here

       

      If the issue persists, please let us know.

    • choman63

      Replied by choman63 April 12, 2014

      Thanks!  It was the & symbol.  

    • ilan-t

      Replied by ilan-t April 12, 2014

      We are glad to hear, feel free to let us know if anything else comes up.

       

      Best regards

  • nicholassmrdel

    Replied by nicholassmrdel April 7, 2014

    Will I exceed my bandwidth?

    I currently have 1GB of bandwidth. Given my audience, It's possible that 5,000-6,000 people at one time will be viewing / using the site. I'm definitely not looking to spend more (but will if I absolutely have to) -- however, will this be enough bandwidth so the site doesn't crash and/or move really slowly for users?

    Thanks!

    • Fanny Wix Team

      Replied by Fanny April 8, 2014

      Hi,

       

      As you can see in this thread, there's no way for you to measure the capability of your site. Consider that if you will be about to overcome your limit, we will let you know, and you will be able to upgrade to a higher premium plan (if needed).

       

      Cheers,

      Fanny - Équipe Wix
  • camcomputri

    Replied by camcomputri March 13, 2014

    If you keep telling people that they will be notified upon reaching their free limit...then is it safe to assume I have not reached my minimum free storage space limit yet?  I have no idea what package to buy because I do not know how large my template is currently.  And, if I AM near my limit, I do not know what package to buy because I do not know how much more I could add if I had more space because I don't know how much space things are taking up!!

    A promotion hangs on the viability of this template and if I do not have a better answer than "they'll let me know if it gets too big" then I'm going to be laughed at.  Can someone please provide an accurate answer for this????

    • Noa Wix Team

      Replied by Noa March 14, 2014

      Hi,

       

      Unfortunately our storage system sends these notifications automatically.

      We and you have no way of seeing the capacity of storage used before this notification is sent.

       

      Please note that exceeding the limit will not prevent you from loading more data to your site, however, it will drastically effect your site's performance and loading time.

       

      Let us know if you require further assistance.

      Noa - Wix Team
  • gracegsaldua

    Replied by gracegsaldua March 10, 2014

    hi i need help please...

    i created a free website  http://gracegsaldua.wix.com/iambaker  but after 2 days, it lost all the pictures i uploaded and all the fonts was changed which i didnt deleted or changed. so i edited it again and after 1 day, all my pictures was deleted again..what does this mean? pls help...

    please i needed back the website i designed coz its not easy doing it again and again...it consumes a lot of time...please help..

    • Dean Wix Team

      Replied by Dean March 10, 2014

      Hey,

       

      I apologize for the inconvenience this is causing you.

       

      Going over your accounts media I can see you have 109 images, are you having issues with those or with the ones you have set on your site?

       

      If the content was lost from your site please try to revert it the a different saved version and let us know if you cannot find a version that holds the lost content.

       

      You can now find all of your backed-up versions in the Site History section in My Account.


      You can also overview of all edits and changes you have made to your saved and published website. It makes it easy for you to view, flag or restore to a prior version of your website at any point.


       

      To access your site history:

      1. From My Account, next to your site, click Manage & Edit Site.

      2. From the right of the page that opens, under Site Actions, click My Site History.

      Your site history page opens. 
       

      For step by step instructions click here.
       

      You can also create a duplicate copy of your site by going to  My Account , clicking  Manage & Edit Site  and then clicking  Duplicate Site . For more information, click  here .

       

      Awaiting your reply.

      All the best, Dean - Wix Team

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