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wix Wix Team

You can easily transfer a Wix site from one account to another. This process will create a copy in the second account.
 

To transfer a site: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Transfer Site > fill in the information in the pop-up windows that follow.

 

The owner of the account receiving the site will receive an email from which they can confirm the transfer.

 

Note: You can also transfer a domain, purchased from Wix, to another Wix account. Click here for information. However, please note that it is not possible to transfer a premium plan from one Wix account to another. Therefore if you transfer your domain to another account, the second account will need to upgrade to a premium plan to be able to use that domain. Check out our premium upgrade options here.
 

For further instructions on transferring a site, click here or watch the video below:

Replies(245 replies total)

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  • simplylillies

    Replied by simplylillies 3 days ago

    Hi,

    How to I transfer my domain to a new provider and delete my Wix account?

    Thanks

    • Itamar S Wix Team

      Replied by Itamar S 3 days ago

      Hi,

       

      If you are having trouble building your Wix site, connecting your domain or email account, or any other matter, our Customer Support team are here for you and would be more than happy to assist. Please submit a ticket with your question.

       

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel any premium plans that you have in your account. Once all plans are canceled, please add your details here.


      To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.

      Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

       

      Note: Canceling your Wix premium plan will not cancel any domain, app or mailbox subscriptions that you have with Wix. You can cancel your domain, app, or mailbox subscription via the Billing & Payment tab, under Manage Premium.

       

      To transfer a Wix domain to another host: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

      Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

       

      An email code will be sent to your email address. This code should be forwarded to your new domain host.

       

      Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

       

      Note: If you were referring to a non-Wix Domain which you connected to your Wix site, you will need to contact your domain host for assistance with disconnecting your domain from Wix.

       

      For further information on transferring your domain, click here or watch the video below!

       

       

      Sincerely, Itamar - Wix Support
  • carlynnicholls

    Replied by carlynnicholls 4 days ago

    I created a domain and an email account and purchased a premium ecommerce account for a year. I then decided to get one of the experts to build the site. This has now been transferred to me but how do I attach it to my domain and make it public?

  • michelebynum

    Replied by michelebynum August 13, 2014

    Can I transfer site from a free account to an existing account?

    If I create a site (html5) with my own free account for a potential client who already has a Wix Pro account, will it be possible to transfer that custom design and content to the existing account? Or will I have to build it from scratch?

    Thank you

    • rotemc Wix Team

      Replied by rotemc 5 days ago

      Hi,

      Thank you for contacting Wix support.

       

      Please note that I have merged your query with the relevant thread, so please refer to the Best Reply at the top of this page.

       

      Please let us know should you require any further assistance.

      Rotem, Wix Support Team
  • karenpek

    Replied by karenpek August 12, 2014

    hi there, my client would like to transfer the website (include template, images, flash and so on) from here to other 3rd party. would it be able to do it, and any transfer fees incurred?

    • Itamar S Wix Team

      Replied by Itamar S August 12, 2014

      Hi,

       

      Unfortunately, Wix does not support the option of exporting files, created using Wix, to an external destination or host. All Wix creations must be hosted on Wix's servers. The advantages of using Wix as your host include improvements to your site's loading time, search engine optimization and more.

      Sincerely, Itamar - Wix Support
  • cpqconsulting

    Replied by cpqconsulting August 11, 2014

    So, I've successfully transferred one wix site to another wix user (or so I think I have).  Can you tell me where the images are located in the recipients wix version of the website?  When I click on an image to change it, none of the images/folders are present in the recipients "file manager".

    • Or Wix Team

      Replied by Or August 11, 2014

      Hi there,

       

      Please note that you can only transfer the site. The images on your site are associated with your account and not with your site - they aren't transferable.

       

      I apologize for any inconvenience this may cause.

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.
      Feel free to add your feature request to our Wish List by posting here.

      Kind regards, Or - Wix Support Team.
  • julia1525

    Replied by julia1525 August 7, 2014

    Transferring an existing Wix website across to my new account

    Good morning

    With the authorisation from the website account holder, can I transfer their website across to my new account?

    Thanks

    Julia Moore

    GTMA 0121 392 8994

    • Alissa Wix Team

      Replied by Alissa August 7, 2014

      Hi Julia,

       

      Thank you for contacting Wix support.

       

      Please note that I have merged your query with the relevant thread, so please refer to the Best Reply at the top of this page.

      Alissa - Wix Support
  • chicmetalshannalav

    Replied by chicmetalshannalav July 31, 2014

    I started building my site and then decided to duplicate it while experimenting with the layout. This way if I didn't like my changes, I could go back to the original. The domain is linked to the original. How can I make my duplicate site, the primary site linked to the domain? It seems like I may lose some things by switching my domain. And I see where I can transfer the site to another account but they are both under the same account (mine). I believe that I will lose my file of uploaded images this way as well. Can you help me? Thanks!   --Shanna

    • shayb7 Wix Team

      Replied by shayb7 July 31, 2014

      Hi Shanna,

       

      To use your domain with your new Wix site, simply transfer your premium plan from the old site to the new site. Once the plan is transferred, assign your domain to your new premium Wix site. 

       

      For instructions on how to transfer your premium plan from one Wix site to another under the same Wix account, click here.

      For instructions on how to assign a domain to a premium Wix site, click here.

       

      If you need any further assistance, please let us know.

    • chicmetalshannalav

      Replied by chicmetalshannalav July 31, 2014

      Thank you!

  • rasheens

    Replied by rasheens July 30, 2014

    i created a new site i have a site i created with you guys already with a premium account I just want to switch my site to the new one I created.

    • Rapido Wix Team

      Replied by Rapido July 30, 2014

      Hi, 

      You can transfer your premium plan from one site to another located within the same account.

      To transfer your Premium status to another site:

      1. Sign into Wix.com.
      2. Click Subscriptions
      3. Under Subscriptions, click Premium Plans.
      4. Under your Premium site, click Transfer.
      5. From the Transfer window that opens, mark the radio dial below the site that you would like to transfer to and click OK.

      Your premium plan is transferred from one site to another.

      Note: The upgrade features will be removed immediately from the previous Wix site you just 'transferred' the upgrade from.
      For further information regarding the Premium options click here.

      Note: Please remember to change all information under 'Settings' in the editor such as SEO information.
      You can change your domain in the domain manager. Click on Subscriptions > Domains.

      For more information click here .

  • peter4903

    Replied by peter4903 July 14, 2014

    I've transferred a site that I designed within my account to my clients account. Can I delete the site from my account without affecting the site (copy) that sits within my clients account? If I delete the site from my account will the linked images be deleted? Do I need the images to be transferred and r-uploaded to me client's account or can they live within my account?

    Basically I have designed the site and now want to hand over everything to my client's account so that they can manage everything including contacts etc... - Can you let me know how to do this effectively without just directing me to the self help pages - I would love a direct answer within this forum.

    • Rapido Wix Team

      Replied by Rapido July 14, 2014

      Hi, 

       

      Thank you for contacting Wix. 

      Yes, the site deleted will not affect the transferred copy. The images cannot be transferred from one account to the other. The images within the site remain but the folder cannot be moved. 

  • juanjohnson4

    Replied by juanjohnson4 July 13, 2014

    THE WIX BRAND ADS

    • Ira Bel Wix Team

      Replied by Ira Bel July 13, 2014

      Hello,

       

      Removing Wix ads is a premium feature. To remove Wix ads from your site, you will need to upgrade to one of our premium plans that include this feature - the Combo Plan, the Unlimited Plan, theeCommerce Plan or the VIP Plan.

      For more information and to purchase one of these plans, click here.

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