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wix Wix Team

To change your Wix username: Sign in to your Wix account > click My Sites > hover over the user panel at the top right of the page > click Account Settings > next to User Name, enter your new username > click Save Changes.

You can also change your email and password on this page.

Note: You cannot change your username to one that you have previously used or that someone else is using. It must be a unique username.

For more information click here or check out the video below:
 

Replies(132 replies total)

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  • muratirkkan

    Replied by muratirkkan Yesterday

    hi,

    I Cant change my username even try for a few day too. I tried that in a different browser or I've tried

    a lot of different names. but it can't be. please help me about this.

    • muratirkkan

      Replied by muratirkkan Yesterday

      by the way, the username that I want to use seems support page. but in my acount page it seems still as "irkkan8". I want to use just "muratirkkan".

    • Gan Wix Team

      Replied by Gan Yesterday

      Hi Muratirkkan,

      Thank you for contacting us.

       

      We have reset you username to muratirkkan.

       

      Please contact us for any further assistance.

      Best, Wix.
    • muratirkkan

      Replied by muratirkkan Yesterday

      thank you, its ok now.

    • liatse Wix Team

      Replied by liatse Yesterday

      Hi Muratirkkan,

       

      We are glad to hear the issue has been resolved!

       

      Please don't hesitate to contact us for further assistance.

  • rachelwheelerr

    Replied by rachelwheelerr August 12, 2014

    I would like to change my username to rwfashiondesigns. If that's taken, rachelwheelerdesigns would work. Thank you for your help, the Wix support team has been one of the best!

    Rachel

    • Or Wix Team

      Replied by Or August 12, 2014

      Hi Rachel,

       

      Please refer to the Best Reply above for instructions on how to change your username.

      Should you encounter any issue in the process, please let us know and we'll be happy to further assist.

       

      Please feel free to contact us at anytime.

      Kind regards, Or - Wix Support Team.
    • rachelwheelerr

      Replied by rachelwheelerr August 12, 2014

      I just tried to change, it, and I got the same message as before. I was told you could change it for me...

      "Hi Rachel,

       

      Please provide us with the username you'd like to use and we'll change it for you.

       

      Awaiting your reply.

      Kind regards, Or - Wix support team."

    • Boris Wix Team

      Replied by Boris August 12, 2014

      Hi Rachel,

       

      I am sorry for the confusion.

       

      Unfortunately, we are unable unable to change your username on our end.

       

      Please follow these instructions:

      To change your Wix username: Sign in to your Wix account > click My Sites > hover over the user panel at the top right of the page > click Account Settings > next to User Name, enter your new username > click Save Changes.


      Note: You cannot change your username to one that you have previously used or that someone else is using. It must be a unique username.

       

      If you are still encountering any issues, please provide is with the error message you receive. If possible, please attach a screenshot.

       

      For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Please feel free to contact us should you need any further assistance.

      Best regards, Boris
  • mblank1

    Replied by mblank1 August 12, 2014

    I have tried to change my username from mblank1 to dundeeyra with various different methods, cleared history and cache, tried the most up to date version of firefox and IE, switched of firewall and/or virus protection, tried access from a different computer, through wifi and modem, and even remote access... however, the problem persists. I have also tried different usernames in case this one is already being used, but nothing has changed. All I get is: "Ops, something went wrong, try again later."

    Could you please help me out with this issue?

    • Or Wix Team

      Replied by Or August 12, 2014

      Hi,

      I've answered your question here.

      Please refrain from posting your questions multiple times, as this makes our job of replying back to users less efficient.

       

      Thank you.

      Kind regards, Or - Wix Support Team.
  • rachelwheelerr

    Replied by rachelwheelerr August 11, 2014

    This is Rachel again. I have cleared the cache and other browsing cookies and such, but I still cannot change my username. I also tried different browsers.What should I do next?

    Rachel

     

    • Or Wix Team

      Replied by Or August 11, 2014

      Hi Rachel,

       

      Please provide us with the username you'd like to use and we'll change it for you.

       

      Awaiting your reply.

      Kind regards, Or - Wix Support Team.
  • exhomies

    Replied by exhomies August 10, 2014

    Hi, 

    I'd like to change my username from "exhomies" to "futuresolutionz". I've tried several times, using different browsers, clearing cookies etc., but all efforts still return the message: "Ops, something went wrong, try again later." (oops is even spelt wrong, haha). 

    Can you please sort this issue out?

    Thanks

    • Eyal Wix Team

      Replied by Eyal August 10, 2014

      Hi exhomies, 

       

      Thank you for contacting us. Please note that you are unable to change your username to 'futuresolutionz' because such a user already exists. Please try a different username. 

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • rachelwheelerr

    Replied by rachelwheelerr August 8, 2014

    I would like to change my username from rachelwheelerr (it looks like a spelling mistake) to rachelwheeler or if it's taken, rachelwheelerdesigns, or if that's taken rachelwheelerdesigner or rachelwheelerfashion if that's taken. When I try to change it, it says : ops, something went wrong please try again later. I've tried multiple times, and it hasn't worked. 

    Thanks, 

    Rachel 

    • gills2

      Replied by gills2 August 9, 2014

      Hey Rachel,

       

      I'm sorry to hear you are experiencing difficulties.

      Please clear your browser's cache. You can find step by step instructions here.
       

      We also recommend you to try and use different browsers and see if there is any difference.
      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
       
      To change your Wix username: Sign in to your Wix account > click My Sites > hover over the user panel at the top right of the page > click Account Settings > next to User Name, enter your new username > click Save Changes.


      Note: You cannot change your username to one that you have previously used or that someone else is using. It must be a unique username.

      For more information click here.

       

      Please let us know if this issue persists.

      Gill, Wix Team
  • LindasPlace

    Replied by LindasPlace August 1, 2014

    I built a site called RADS Transport.  Can't remember the exact name. I built it for my daughter, Amber Doren (Horner?--just got divorced so name could be either).  I don't remember the name I save her site to so can't get in.  It doesn't come up under my own name so I must have used either her business name (RADS ...) or her name Amber Doren.  I can't get into site to make changes.   Please respond to vizuality2@gmail.com  (Linda G Miller)

     

    P.S.  It was a free site.

    • Itamar Wix Team

      Replied by Itamar August 2, 2014

      Hi,

       

      Thank you for contacting us.

       

      I am sorry you are experiencing difficulties.

       

      Unfortunately I am unable to locate the site according to the name "RADS Transport".

       

      I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.

      Itamar, Wix team
  • ohiostatespeechand

    Replied by ohiostatespeechand July 31, 2014

    Hello,

    I seem to be having a similar problem. Every time I try to change my user name, I get the "Ops! Something went wrong!" message. I would really like to change my user name from "ohiostatespeechand" to "OSUForensics". If someone could assist me in this matter, it would be greatly appreciated.

    Thank you!

    • Jonathan Wix Team

      Replied by Jonathan July 31, 2014

      We have changed it for you, it may take several hours to take hold.

    • ohiostatespeechand

      Replied by ohiostatespeechand July 31, 2014

      Thank you very much for your help!

    • dinamiso Wix Team

      Replied by dinamiso August 1, 2014

      Hi,

      Please don't hesitate to contact us again, if you will need additional assistance.

      Dina-Wix Team.

  • bowling300

    Replied by bowling300 July 28, 2014

    I have tried numerous times to change my user name.  I have tried different browsers and still get the same message.  PASSWORD INCORRECT.   I have changed the password several times.  I have cleared the browser/cache/add-on/password too. 

    I would like it changed to:

    GENXFITNESS or GENERATIONXFITNESS.

    Please advise.

     

    Thank you, Allan

    • Or Wix Team

      Replied by Or July 28, 2014

      Hi Allan,

       

      Please try following the instructions in this link for troubleshooting this error. 

      Please also check out the Best Reply in this thread regarding login issues.

       

      Should the problem persist, please let us know.

      Kind regards, Or - Wix Support Team.
  • chrisvernon2013

    Replied by chrisvernon2013 July 25, 2014

    Hi,

    I'm having trouble changing my username as it always says "something went wrong." I've already tried the steps found here but it still won't let me change my username. 

    Current: chrisvernon2013

    Change to: windowrevival or winrevival or winrevivalGC

    • Marina Wix Team

      Replied by Marina July 25, 2014

      Hi chrisvernon2013,

      I apologize for the inconvenience. 

       

      Please try changing your username via a different browser. Also, please try following the instructions in this link for troubleshooting this error. 

       

      Important note: you cannot change your username into a previously used username.

      Please let us know if the issue persists and if there's anything additional we may assist you with. 

    • chrisvernon2013

      Replied by chrisvernon2013 July 27, 2014

      Hi Marina,

      I've already tried just about every step on the link that you gave me but to no avail. I have also tried a lot of usernames but it still won't let me change it.

    • Jonathan Wix Team

      Replied by Jonathan July 28, 2014

      We have changed it for you to:

      windowrevival

       

      It may take a day for the change to be apparent.

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