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wix Wix Team

There's no need to worry about exceeding the allowed bandwidth. We will warn you if you are getting close to this limit. There are no consequences prior to the first warning.

 

Note: The unlimited bandwidth and storage options are intended for the very high traffic sites that have a high usage of media assets. In most cases, a site will not exceed the bandwidth and storage limitations.

 

In the future, we intend to add a counter which will enable users to check their bandwidth usage for themselves. We will notify our users once it's ready for use.

Replies(79 replies total)

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  • marktrouch

    Replied by marktrouch June 5, 2014

    Bandwidth question

    Hi im looking at your offers, the 2GB bandwidth seems potentially low. What happens when the website has gone over the limit?

  • gcute3000

    Replied by gcute3000 April 15, 2014

    Hi I am having problems with items that I have added to my online store. I took days to enter my inventory with details such as sizes, colors, description of accessories etc. A few days later there were items missing. I thought I did something wrong to I entered all over again making sure I save a few times before exiting. Well it happened again 2 days ago. I use google browser. How can I stop this from happening I would like to focus on selling what I have not spending my days entering my inventory over and over again….. VERY FRUSTRATING!!

    • Barrios Wix Team

      Replied by Barrios April 16, 2014

      Hi,

       

      If you have selected to keep an inventory, remember that you must have items showing in-stock, if your stock is set to zero then it will not show in the store.

       

      Let us know how it went and we are here should you require further assistance.

      Many thanks, Barrios
  • sierraa687

    Replied by sierraa687 April 15, 2014

    on a free account, is the bandwidth the amount of data at one time or is it amount of data in a month? will 500mb be used only when people are on it and once off will it go back to 500? ex 10 people are on, bandwidth goes down to 480, then they get off and no one is on there. will it stay at 480 or go back to 500. thank you

    • ilan-t Wix Team

      Replied by ilan-t April 15, 2014

      Hello,

       

      It is bandwidth per month. 

       

      Best regards

  • nicholassmrdel

    Replied by nicholassmrdel April 7, 2014

    Will I exceed my bandwidth?

    I currently have 1GB of bandwidth. Given my audience, It's possible that 5,000-6,000 people at one time will be viewing / using the site. I'm definitely not looking to spend more (but will if I absolutely have to) -- however, will this be enough bandwidth so the site doesn't crash and/or move really slowly for users?

    Thanks!

    • Fanny Wix Team

      Replied by Fanny April 8, 2014

      Hi,

       

      As you can see in this thread, there's no way for you to measure the capability of your site. Consider that if you will be about to overcome your limit, we will let you know, and you will be able to upgrade to a higher premium plan (if needed).

       

      Cheers,

      Fanny - Équipe Wix
  • gracegsaldua

    Replied by gracegsaldua March 10, 2014

    hi i need help please...

    i created a free website  http://gracegsaldua.wix.com/iambaker  but after 2 days, it lost all the pictures i uploaded and all the fonts was changed which i didnt deleted or changed. so i edited it again and after 1 day, all my pictures was deleted again..what does this mean? pls help...

    please i needed back the website i designed coz its not easy doing it again and again...it consumes a lot of time...please help..

    • Dean Wix Team

      Replied by Dean March 10, 2014

      Hey,

       

      I apologize for the inconvenience this is causing you.

       

      Going over your accounts media I can see you have 109 images, are you having issues with those or with the ones you have set on your site?

       

      If the content was lost from your site please try to revert it the a different saved version and let us know if you cannot find a version that holds the lost content.

       

      You can now find all of your backed-up versions in the Site History section in My Account.


      You can also overview of all edits and changes you have made to your saved and published website. It makes it easy for you to view, flag or restore to a prior version of your website at any point.


       

      To access your site history:

      1. From My Account, next to your site, click Manage & Edit Site.

      2. From the right of the page that opens, under Site Actions, click My Site History.

      Your site history page opens. 
       

      For step by step instructions click here.
       

      You can also create a duplicate copy of your site by going to  My Account , clicking  Manage & Edit Site  and then clicking  Duplicate Site . For more information, click  here .

       

      Awaiting your reply.

      All the best, Dean - Wix Team
  • marialongwright

    Replied by marialongwright February 2, 2014

    How do I work out the size of my downloadable files and the size of my pages?

    I am trying to calculate which package I need for my second site with you, and need to know how to find out the size of my downloadable files and page sizes in KB for part of the calculation on the size of bandwidth I need.  Please help!

     

    • Morgana Wix Team

      Replied by Morgana February 2, 2014

      Hi,

       

      as you can see in this thread, there's no way for you to measure the capability of your site. Consider that if you will be about to overcome your limit, we will let you know, and you will be able to upgrade to a higher premium plan (if needed).

      Cheers,

      Morgana Wix Team
  • sa6016

    Replied by sa6016 February 1, 2014

    Good Morning , I am planning to move start my ecommerce on Wix  i would like to try with the  ecommerce plan but I am worried about the bandwidth maximum, I have another website and now i have approx 2000 visit a month. Is enough with the 10gb you offer? please if you can help me . We are working on advertising and we can have days with 30 visits and day with 103 visits it will be enough? 

    • Ron Wix Team

      Replied by Ron February 2, 2014

      Hi,

       

      It will definitely be enough. The unlimited bandwidth and storage options are meant for the very high traffic sites that have high usage of media assets. Otherwise you will not cross the bandwidth and storage limitations. We will warn you if you're getting close to the storage and bandwidth limitations and you can rest assured that we won't disrupt your Premium status if you need to upgrade beyond the limit.
      We plan to incorporate the capability to check the size of your site in the near future.

       

      To add an Online Store to any template, click Add > Online Store > Product Gallery > Add to Page. 

       

      Please note that this a Premium eCommerce package feature. You can try it out for free in the Wix Editor, but to start selling you'll need to upgrade to the Wix eCommerce package. For upgrading instructions, click here.

       

      To receive a coupon for the eCommerce Yearly package, click here.

       

      For general information about the Wix Online Store, including FAQ's, click here.

       

      We've created an interactive tutorial on how to easily create your Online Store. To begin, click Start Now in the tutorial below!

       

       

       

       

       

      Ron, Wix Team
  • sspci7

    Replied by sspci7 January 30, 2014

    ecommerce bandwith

    HI;

     

    With the ecommerce package comes 10GB bandwith. What happen if I need more?

     

    Cheers

    • Morgana Wix Team

      Replied by Morgana January 30, 2014

      Hi,

       

      you can find an answer in this thread.

       

      Cheers,

      Morgana Wix Team
  • corpsegu8

    Replied by corpsegu8 January 21, 2014

    I know this has been asked and mentioned but can you give a date of when this counter will be available? 

    • Adam F Wix Team

      Replied by Adam F January 21, 2014

      While this feature is on our development roadmap, I'm afraid we do not have an ETA for its release. 

    • corpsegu8

      Replied by corpsegu8 January 21, 2014

      Just curious then - if i were to ask you what my currently usage is would you be able to tell me that?

      ( note; you don't have to get the figure i'm merely inquiring)

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team January 22, 2014

      Hi, 

      We do not posses the ability to check your current usage.

      When you reach close to your limit, our system generates an automatic message.

      Best regards, Miki- Wix Support Team
    • corpsegu8

      Replied by corpsegu8 January 26, 2014

      Let me make sure i fully understand this.

      You're saying you have no way of knowing or proving if i go over my bandwidth.

      But your system will tell me automatically?

       

      If you're unable to see the evidence or prove i've gone over my limit how can i be sure your system is accurate given you have no way of telling me for sure?

       

      I've been a member of many site builders over the years and wix is one of them.. surly having a basic bandwidth counter should be a top priority no?

       

      As has happened in the last, a site has been unable to offer me evidence of my site reaching or exceeding its bandwidth and shut the site down until i paid for the extra usage..mean time i would be loosing out on that extra custom due to the downtime.

       

      If i'm unable to see what exactly is going on with my site i will be loosing out and it will mean i'm likely to go elsewhere.

       

      So with this in mind and given you can't give me an ETA, can you tell me what stage your team is at in regarding to selling up a simple bandwidth counter?

    • Noa Wix Team

      Replied by Noa January 26, 2014

      Hi,

       

      We as the Wix support team have no access to the monitoring system of users bandwidth usage.

       

      At the moment, the monitoring is automated by the system  that sends a message once you are close to your limit.

      I can assure you that most our users are very far away from their limit.

       

      We will not shut down your site once you  exceed the bandwidth limit, however it will hurt your site's performance, and the access to your site will be much  slower.

       

      We understand the necessity of such a feature.

      As mentioned earlier, we do not have an ETA, the addition of this feature is prioritized amongst many other features requested by Wix users.

       

      Best regards,

      Noa - Wix Team
    • corpsegu8

      Replied by corpsegu8 February 3, 2014

      Please do not take offence to this but as a user and potential long term customer who is trying to decide wherever they should upgrade and use Wix as a host this is something that i have to address as ever business user would.

      The same question was asked  by " teatimewithtesters" on  April 18, 2011.

      its now Feb 3rd 2014.

      I understand this kinda thing does take its time, but with what appears to be no development or movement on these functions as well as many other minor shopping cart ones, i do have to question  Wix's use to me as a business.

    • Tal Wix Team

      Replied by Tal February 4, 2014

      Hi,

       

      Each Premium package provides you a different bandwidth imitation. You can find more information about our packages here .

      You can find Wix updates and tips on our Blog. That way you'll be able to understand what are the possibilities you're having, using WIx.

       

      For any more questions, feel free to contact us.

      Tal, Wix Team
  • thinkbluesky Premium VIP

    Replied by thinkbluesky January 19, 2014

    Yeah we need this badly.  Thanks for making it a top priority.

    ~:-) thinkbluesky

    • Gat Wix Team

      Replied by Gat January 19, 2014

      Hi thinkbluesky ,

      Thank you for your feedback and for being active in the forum! 

      We will notify our users when this feature will be available.

      Gat Wix Team.

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