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wix Wix Team

We will warn you if you are getting close to the storage and bandwidth limitations.
We also plan to incorporate a counter. Please note that if you need unlimited bandwidth, you can upgrade to the Unlimited plan.
You can find more information about our plans here .

Replies(69 replies total)

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  • jblyons666

    Replied by jblyons666 October 8, 2013

    Did you ever incorporate a counter?

  • elani1

    Replied by elani1 September 2, 2013

    Hi I am struggling to upload images. I get this error message: "Storage service could not be reached"

    My file is named correctly and is smaller than 10MB. I am super frustrated. can you please help me out

    • Dima Wix Team

      Replied by Dima September 2, 2013

      Hi elani1,
       

      In most cases, upload issues are related to a local misconfiguration of certain settings on your computer, or to your internet connection.

      Please follow these steps in order to troubleshoot the issue you're experiencing:

      1. Try uploading other images. Is this issue isolated to specific images? If so, please email us the problematic images.
      2. Make sure the file name does not contain any special characters.
      3. Clear your browser's cache of "Everything". 
      4. Log out of your Wix account, restart your browser and then log into your Wix account and try again.
      5. Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, and either IE or Safari (depending on whether you use a PC or a MAC).
      6. If you connect to the internet through a router, please try connecting directly through the modem.
      7. Try temporarily disabling your internet security programs and try again (i.e. antivirus, firewall, etc.). It is preferable to try this while still connected to the modem directly. This is meant to assist us in determining the source of the problem that you're facing.
      8. Try connecting to Wix from a different computer that uses a different internet connection.

      Finally, if you are still having issues, please contact us. Let us know exactly which steps you tried and what worked or didn't work. Please also include the following information:

      1. What Operating System you're using (i.e. Mac OSX, Windows XP, etc.) - and what version it is.
      2. What browsers you've tried - and include the version of the browser (can generally be found by going to Help > About within the browser).
      3. What version of Flash you have installed on your computer- you can find this at whatismyflash.com
      4. Your Wix username and the name of the site(s) with the issue.
      5. If you receive an error message, please attach the error message that you receive.
      6. Your geographic location and which ISP you use.
      7. Which internet security programs you have installed on your computer (antivirus, firewall, etc.).

      Dima -Wix support team-
  • jfsecurity777

    Replied by jfsecurity777 June 22, 2013

    what to buy?  the $8 plan with 1gb storage or the $12 plan with 2.5 gb storage ??

    depends on knowing how much did i reached allready, but how can i know that ?

     

    • Eileen Wix Team

      Replied by Eileen June 22, 2013

      Hey    jfsecurity777

      In your case, seen as you have a rich site with quite a bit of content- I would highly recommend on the unlimited Package- not only for the storage but also for the unlimited bandwidth (better performance).

      You can also use the following coupons to receive a discount on the yearly Unlimited premium packages!

      Eileen, Wix Team.
  • Michal

    Replied by Michal October 13, 2012

    Great! Please note that if you ever approach your storage/bandwidth limit, we will notify you before that happens.

     

    Thanks,

    Michal - Wix Team
  • jcgibbons

    Replied by jcgibbons October 13, 2012

    Tali offered a suggest to clear browser cache and that worked.  Thanks.

  • Michal

    Replied by Michal October 13, 2012

    Hi jcgibbons,

     

    You probably did not reach your storage limit. What happens when you try to upload a photo? Do you receive an error message?

     

     

    Thanks,

    Michal - Wix Team
  • jcgibbons

    Replied by jcgibbons October 13, 2012

    Hi Adam E.  

    Thank you, but that still does not resolve the fact that I can not add anymore images.  Do I need to upgrade a 2nd site to get more storage?

    jcgibbons

     

  • Adam E. Wix Team

    Replied by Adam E. October 13, 2012

    Hi jcgibbons,

    Currently there's no option to view your allocated storage for files.

     

    Please feel free to add this as a feature request to our Wish List by posting here.


    You can keep up to date with what features are coming soon here.

     

    Thanks,

    Adam, Wix Support
  • jcgibbons

    Replied by jcgibbons October 13, 2012

    where can I view my total storage space for photos?  I can not seem to add any more images.

  • Adam E. Wix Team

    Replied by Adam E. October 5, 2012

    Hi stevenmachunwaivn,

    Currently there is no indicator of the amount of storage users have left in their account.

     

    This feature is on our development roadmap and will be built in order of priority. Priority is based on the popularity of our Wishlist items, which is full to overflowing with your good ideas and feedback!

    You can keep up to date with what features are coming soon here.
    You can also suggest and vote for new features on the Wix Wish List here.

    Adam, Wix Support

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