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wix Wix Team

To delete a site: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Delete Site.

 

Note: Deleting a site does not cancel your premium plan or delete your account.

Replies(426 replies total)

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  • asher7683

    Replied by asher7683 13 hours ago

    I want to update my old site to the newer html version instead of the flash. Can I do that and still keep my premium package?

    • leel Wix Team

      Replied by leel 10 hours ago

      Hi,

       

      Unfortunately you can not convert your flash site to an HTML site. However You can create an HTML site from one of our many great templates here.

       

      If you can create the HTML site under the same account as the flash site, you will be able to transfer the premium plan from your flash site to your HTML site.

       

      For more information about switching the premium plan between sites, click here.

  • wrjaero

    Replied by wrjaero 2 days ago

    I would like to delete my account. Thank you

    • Eyal Wix Team

      Replied by Eyal 2 days ago

      Hi wrjaero,

       

      Thank you for contacting us. I see that your account has already been successfully deleted. 

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • hoserenity

    Replied by hoserenity July 16, 2014

    Hi: I want to change my website to make it more easy and structured and use a different template. What to I do ? I want to keep the same HSerenity and everything but change the design

    • Dean Wix Team

      Replied by Dean July 16, 2014

      Hi,

       

      Thank you for reaching out,

       

      I would recommend using the HTML5 Editor to create your new site, however, you will need to recreate it.


      You can create your HTML site now by clicking 'Templates' and choosing an HTML template. For more information on how to get started, click here.

       

      The other option is to edit the current site you have and re-design it.

       

      Let us know if there is anything else we can help you with.

       

       

       

       

       

      All the best, Dean - Wix Team
  • a2cafeinc

    Replied by a2cafeinc July 13, 2014

    This sequence didn't work for me. I canceled my account online months ago but was billed $99 anyway for the renewal. I am trying to request a refund. It is impossible to contact customer service. Someone please contact me lpriest28@gmail.com thx 

    • Rony Wix Team

      Replied by Rony July 13, 2014

      Hi,

       

      We are deeply sorry for the inconvenience. 

      You can reach us by telephone in a number of ways:

       
      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
       
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent (Callers outside the US can call 415-639-9034), Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
       
      Thanks for your patience. If you need any further assistance please let us know.
      Thanks, Rony Customer Solutions
  • Begem

    Replied by Begem July 9, 2014

    how do i delete draft site

    hi there,

    I have two draft sites which i no longer need. They are not published. how do i delete these?

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team July 9, 2014

      Hi Begem,

      I have merged your post into this thread.

      You can find the instructions in the best reply above.

      Thanks, Nicole,
  • colinmeaden

    Replied by colinmeaden July 4, 2014

    Hi there.

    I also asked about the domain name as I do not require the domain either. I want all references to the site and to any Wix connection to disappear. 

    Thanks

  • colinmeaden

    Replied by colinmeaden July 4, 2014

    Hi there.

    I am trying to delete the site I own www.lg-consultancy.com but unable to do so. I have cancelled the premium subscription but it looks like I can't delete the site until the 13th July when the next invoice is due. I need this site deleting urgently, can you please delete immediately for me?

    Thanks.

     

    • Daniel Wix Team

      Replied by Daniel July 4, 2014

      Hi,

       

      Simply go to My account > Subscriptions > Premium plans > Unassign the plan from your site and then you should be able to delete it.

      Please let us know if you need more help.

      Daniel - Wix support team
  • colinmeaden

    Replied by colinmeaden July 2, 2014

    Deleting a website

    Can you tell me how to delete one of the websites I have created? I want to delete it from my account and also from the web. I have deleted an old one previously and when you put the domain in it comes up with a Wix message. http://colinmeaden.wix.com/chelttm

    Does this have to happen? I do not require the domain either. I want all references to it to disappear.

    Thanks...Colin

     

    • Maya Wix Team

      Replied by Maya July 2, 2014

      Hi Colin,

      Thank you for contacting Wix support, we are happy to help. Please follow the instructions above in order to delete a website. Please note that it might take up to 3 months until Google reflects these changes in its search results, if a site was indexed.

      Please do not hesitate to contact us again if you need further assistance.

      All the Best,

       

      Maya Support-Team Wix
  • martinez35

    Replied by martinez35 July 1, 2014

    Hello, I would like to cancel my account, free of charge and delete all associated data.  Please let me know how to do this.

    Thank you,

    martinez-wix@outlook.com

    • Barrios Wix Team

      Replied by Barrios July 1, 2014

      Hi martinez35,

       

       

      Your decision to cancel your account is due to one of the following reasons, we would like to assist you in troubleshooting the problem:
       

      * Having trouble creating your Wix site? Click here
      * Having trouble connecting your Domain Name to Wix? Click here                    
      * Having trouble connecting your Email account? Click here
      * Cannot see your site on Google or have other SEO concerns? Click here
      * Want to Downgrade your Premium plan? Click here
      * Having Billing issues? Click here
       

      If you would like to delete your Free account, please add your details here.
       

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
      To cancel your Premium plan, go to Subscriptions > Premium Plans > Manage > clickCancel payments next to "Next payment".
      You can find more information here.

       

       

      We are here should you require further assistance.

      Many thanks, Barrios
  • mitchvhs

    Replied by mitchvhs June 30, 2014

    I have deleted my website, however, I can not delete my account.

    I have cancelled my premium package as I no longer need it.

    Can you please delete my account?

    • mitchvhs

      Replied by mitchvhs June 30, 2014

      Also, can I receive an email confirmation when the account is deleted? Thanks.

    • Anat Wix Team

      Replied by Anat June 30, 2014

      Hey,

      Thank you for contacting Wix support.

      please add your details here.

      Please let us know should you require further assistance. 

       

       

      Anat - Wix Team

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