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Stats 418,978 topics posted 7,170 include Best Reply by Wix Team
Replies(1,380 replies total)
Replied by naveedsyed 5 days ago
Dear Wix Support - I have recently upgraded my hosting plan with Godaddy, as it was expiring today. I have been asked by their support team to get files of the website and upload it on my local computer and link it to their hosting plan. I would appreciate if you can help me with the following files so I can get my hosting plan sorted out. Here is what they have mentioned:
First: Leave your DNS as it's set. So don't worry about DNS for email or nameservers for the GoDaddy site.
Second: Contact WIX to see if you can get a copy of your site files. If you can move your site: Get the files from WIX and load them into your hosting plan. Preview the information to be sure it's showing correctly.
If you cannot move your site files: Your site will be down until you can get it redesigned. If you think you can get those done quickly get back to us to confirm the nameservers your domain will need to use.
Update your nameservers at your current registrar and then come to your GoDaddy account and be sure your DNS for the site and the emails through cPanel is set up. If you need time to redo your site keep the DNS as it is and use preview to be sure your site is looking how you want it before updating the nameservers.
Third: While you are waiting to get the site moved or built you would access your emails the same way you have been. However, you need to update the passwords for the emails I recreated to use the password you use now. Once you change the DNS for cPanel emails you would access the emails through cPanel.
You would need to work through getting the files you need downloaded to your local computer and then upload that information to your hosting plan. Once you have the files you need you can use the following link to FTP content to your hosting plan: Uploading Files to Your Website (FTP). You will want to use your hosting plan's IP address, instead of the domain, to link to your hosting plan.
Replied by thespiritpsychic July 21, 2014
Issue: I recently did work on a site and made sure I saved repeatedly, but when I returned to it the following week, the updated designs were not available during the 'edit site' mode. I also looked into the History of the site yet nothing is present beyond May (2 months ago). I did these updates just last week (July).
What happened and what can I do about it to prevent this mishap again?
In order to feel a bit safer, I want to Duplicate My Site, and then ultimately I desire to publish it as the original domain that I am intending it for. How do I do this?
Replied by barrellamanda June 12, 2014How can I create a 2nd site using my 1st website as a template?
We have multiple sites under the same brand umbrella and I'm trying to use the first site as a template because it already has all the right settings, colors, fonts, etc. Otherwise, I have to do a ton of work repeating the process over and over to get the Wix template to matchup to my sites. Is there a way to make my own website a template or copy elements from one site to another one? I have a few sites I need to make look like the first site I designed, but repeating the process of changing a Wix template into the same site settings I already created seems very redundant and wasteful of my time. Please help!
Replied by amitnetto June 11, 2014Hoe w can I save 2 versions of design to the same site?
1.Is it possible to save an existing site in a n other name (but not in order to replace it , I want to have 2 verדions of design to the same site)
2. Is it possible to copy paste from one project to another?
Replied by magic-art June 9, 2014Security, Backup and storage
First of all I would like to thank you for having this awesome website and giving people the opportunity to make beautiful websites.
I have a question for you:
How secure is the back up and storage..? I have used the last months making an awesome website and I have probably spent over 200 hours making it. So I was wondering, just so I can sleep at night, that my website is safe with you and the chance of loosing anything is so small I do not have to worry.. :)
Thank you again,
Replied by virtusgalaxia June 3, 2014
I duplicated my site but I have edited the original copy since then and now I want to duplicate the present copy of my website to have a current duplicate. How do I go about that? Thanks
Replied by sashalacysl May 24, 2014
I used a free template on here to build a site for my friend in my account but she wants to publish it. and buy a premium package .How do we go about that without me having to giveaway my account information
Replied by newfecaweb April 16, 2014
I had an experience that the site I used to use has only 7 days backup so it created a big problem to me once my site's down. I tried your "duplicate site" but some info are not there when compared with my original site (such as shipping cost, ordered history, & etc). Please advise if there's any backup procedures I can do to backup everyday's info? Thanks!