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wix Wix Team

You may have misspelled the e-mail address when creating your account. Please send us the username and the URL address of your Wix site in this thread so that we can locate your account.

Replies(646 replies total)

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  • rosemurphycodognotto

    Replied by rosemurphycodognotto June 16, 2014

    I can't login to an account I created.

    url www.emdrtherapytraining.com 

    Username will be one of the following emails rose.murphycodognotto@gmail.com, darra.murphy@bigpond.com or darra.murphy@emdrtherapytraining.com

    Please help as I need to access this account to finish the website and launch asap


    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 16, 2014

      non of the e-mail address that you've mentioned matches the account's registration details

      Alon - Wix Team
  • taramardell24

    Replied by taramardell24 June 15, 2014


  • info2695

    Replied by info2695 June 15, 2014

    I cannot get access to edit my website: www.gascertz.co.uk

    I can't remember my username nor password.

    Please help.

    • info2695

      Replied by info2695 June 15, 2014

      The username above is not mine, I need help relocating my original username and password.

      What is going on?

    • Itamar S Wix Team

      Replied by Itamar S June 16, 2014


      You have created a new user - info2695, which is not related to your website.

      The email associated with www.gascertz.co.uk is d.nicholas1206@hotmail.com.

      If you you cannot remember your password, follow these instructions:

      1. Go to Wix.com
      2. Click Sign In.
      3. From the Sign In window, click Forgot Password?

      4. Enter your email address in the field and click Go.

      An email will be sent to you with instructions and a link to reset your password.

  • zzalavadia

    Replied by zzalavadia June 15, 2014




       my web can't open and i can't edit my site plz do tht.

    • Eyal Wix Team

      Replied by Eyal June 15, 2014

      Hey zzalavadia,


      I see that you have a websites under your account. When you enter your My Account page, are you seeing a blank page? If not, please elaborate on the issue at hand.


      If it is the issue you are experiencing please note that, while browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      If the issue persists, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • teresatellezg

    Replied by teresatellezg June 15, 2014


    I created this site for my niece, but I haven't finished it.

    When I came back to edit it, I could not log in.

    Then I think I created a new account instead, because I can't still access it.


    Can you please help me?

    What email address did I entered instead? I can reset the password



    • Eyal Wix Team

      Replied by Eyal June 15, 2014



      Please try logging in using booking@karenlabra.com

      Please use the 'forgot password' option in the Login button:

      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
      An email will be sent to you with instructions and a link to update your password.
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.
      If you require further assistance, please let us know!
      Thank you,


      Eyal, Wix Customer Support Team
  • saguitepsg

    Replied by saguitepsg June 13, 2014

    My username is SaguiteOC and url is http://saguiteoc.wix.com/onecapllc/admin


    can you tell me which email it is associated with?

    • Eyal Wix Team

      Replied by Eyal June 13, 2014



      Please try logging in with the following email address: sholman@onecapllc.com


      If you require further assistance, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • claudierealtor

    Replied by claudierealtor June 12, 2014

    Hi Wix,

    I cannot seem to login to my account. I do not remember the email address or password that I used to login. This is my Wix page: http://claudiebiassou.wix.com/claudie-biassou

    I would appreciate if you could help me resolve this issue. Thank you.

    • Danna Wix Team

      Replied by Danna June 12, 2014



      Your account email is: aarfreak1129@yahoo.com


      Please use it to login and let us know if you need any further assistance!


      Danna- Wix Team
  • talkofthetown918

    Replied by talkofthetown918 June 12, 2014

    HI i cant seem to remember my log in infor for an account i have but i know the url

    • talkofthetown918

      Replied by talkofthetown918 June 12, 2014

      Wix.com official created by talkofthetown91 based on My LookBook New | Wix.com
      andrea stepter, aspiring radio broadcaster, adrienne stepter

    • Danna Wix Team

      Replied by Danna June 12, 2014



      Please provide us with your site's full URL so we can locate its account and assist you further.


      Danna- Wix Team
    • talkofthetown918

      Replied by talkofthetown918 June 13, 2014

      it is www.wix.com/talkofthetown91/official

    • Ira Bel Wix Team

      Replied by Ira Bel June 14, 2014



      Please use his e-mail to restore the password (use "forgot password" option in the log in window) and log in:


  • iamnoteither5

    Replied by iamnoteither5 June 12, 2014

    Hi, the username of the account is "iamnoteither" and the url...should be "iamnoteither.wix.com" but i just recently changed this (at the same time i changed the email associated with the account) so the url might not be accurate as i get a 404 message when i try that url. I have the password and the email should be "into1the2abiss3@gmail.com" but i'm pretty sure i spelled it wrong when i changed it. I also deleted the website associated with the account so I could start over, which could be the reason the url doesn't work, because it's not built. 

    • Maya Wix Team

      Replied by Maya June 12, 2014

      Hi iamnoteither5,

      I am sorry you are experiencing difficulties. Unfortunately the information you sent is not connected to an account registered with Wix. I would like to help you locate your account, however to do so, we need one of the following details of the account in question:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.


      Maya Support-Team Wix
    • iamnoteither5

      Replied by iamnoteither5 June 12, 2014

      All I've got is the username: iamnoteither . There is no website associated to the account, or at least there shouldn't be because i just deleted the website. So all i've got is the username without the "site" because there is no site. That would be the username because the new account I created will not let me use "iamnoteither" and instead is making me use iamnoteither5 because it's already in use on the other account I can't find/access.

    • Dean Wix Team

      Replied by Dean June 13, 2014



      I am sorry but I was not able to locate an account under the username iamnoteither.


      However I can see that you have a deleted site on the account you are currently contacting us from under the username iamnoteither5.


      Is this the deleted website you've mentioned?


      If you have changed your username you will not be able to use the old one.


      Let us know if you need additional help.




      All the best, Dean - Wix Team
  • kirby6002

    Replied by kirby6002 June 12, 2014

    I originally stared my account with user name kirby6000 - but Wix keeps puting it as kirby6002 instead.and will not let me reset it back to kirby6000. I am further unable to log in as kirby6000

    either. I am fixing to start a business and need it to be kirby6000.


    Please do Assist.


    • Maya Wix Team

      Replied by Maya June 12, 2014


      Please note that you have two accounts, both are empty.

      The user kirby6002 is registered with kirby6000@yahoo.com.

      The user kirby6000 is registered with neceesf@yahoo.com.

      Please make sure to use the correct log in for the account you wish to use.

      Please check out this page for instructions in case you forgot your password.


      All the Best,



      Maya Support-Team Wix

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