Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

You may have misspelled the e-mail address when creating your account. Please send us the username and the URL address of your Wix site in this thread so that we can locate your account.

Replies(652 replies total)

Show my replies first
  • leonardorsouza

    Replied by leonardorsouza June 17, 2014


    I forgot what email was used to manage the website www.projetomucky.org.br. Is there anyway to find it or assign another email?

    My email is leonardo.rsouza@terra.com.br.


    • Shai Wix Team

      Replied by Shai June 17, 2014



      Please use email renatawatson@hotmail.com to login.

      Shai - Wix Support
    • leonardorsouza

      Replied by leonardorsouza June 17, 2014

      Tks very much

  • haphong

    Replied by haphong June 17, 2014

    Hi this is my site but i forgot what account i put it under. Please help


    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 17, 2014

      the e-mail of the account in question is: fin.intl@outlook.com


      Alon - Wix Team
  • thersnclub

    Replied by thersnclub June 17, 2014

    Username: phdstyleteam 

    URL address of my Wix site is: www.phdstyleteam.com 

    please send the email address, this was for platinum hair design salon, we need to renew and get the site back up soon.  

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 17, 2014

      the e-mail of the account in question is: platinumhairdesigns@yahoo.com

      Alon - Wix Team
  • vannessitav

    Replied by vannessitav June 16, 2014

    Hello I cant log in to my website www.vannessavasquez.com with my email. vannessa.Vasquez@yahoo.com can you please let me know why or email me the correct way to fix this.

    thank you

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 17, 2014

      the website in questing "http://vannessavasquez.com/ was connected to a domain name illegally; keep in mind that we may pursue this matter legally.

      your Wix account is registered under " vannessa.vasqduez@yahoo.com"

      Please make sure to upgrade to one of our premium packages and connect your domain name to your Wix website according to our terms of use.



      Alon - Wix Team
  • youngwavyproductio

    Replied by youngwavyproductio June 16, 2014

    Hello, I recently was logged onto my site, but for some reason the email I thought worked with it (xxlmagaccount@yahoo.com) doesn't work anymore with it. My site is www.xxlmag.wix.com/home and the username for the account should be xxlmag. I remember the password, because I use it for most of my stuff. Help please.

    • Danna Wix Team

      Replied by Danna June 16, 2014



      Your account email is: brokehomieswank@outlook.com


      Please use it to login and let us know if you need more help!


      Danna- Wix Team
  • rosagroenewoud

    Replied by rosagroenewoud June 16, 2014


    I often make sites in wix for my customers, but I believe my logins are now tangled up. I have 2 sites under the email address: rosa.groenewoud@gmail.com (and have just changed the password for those). I can get to those fine.

    However, I also was working on this one: http://978966.wix.com/cygnify

    But cannot seem to get in anymore to edit it. And it's not to be found under rosa.groenewoud@gmail.com Please let me know how to proceed. Thanks!

    • Shai Wix Team

      Replied by Shai June 16, 2014

      Please use the following email to login: wix@smoover.nl

      Shai - Wix Support
    • rosagroenewoud

      Replied by rosagroenewoud June 16, 2014

      Thank you!

    • Ron Wix Team

      Replied by Ron June 17, 2014

      No problem, let us know should you require further assistance.

      Ron, Wix Team
  • rosemurphycodognotto

    Replied by rosemurphycodognotto June 16, 2014

    I can't login to an account I created.

    url www.emdrtherapytraining.com 

    Username will be one of the following emails rose.murphycodognotto@gmail.com, darra.murphy@bigpond.com or darra.murphy@emdrtherapytraining.com

    Please help as I need to access this account to finish the website and launch asap


    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 16, 2014

      non of the e-mail address that you've mentioned matches the account's registration details

      Alon - Wix Team
  • taramardell24

    Replied by taramardell24 June 15, 2014


  • info2695

    Replied by info2695 June 15, 2014

    I cannot get access to edit my website: www.gascertz.co.uk

    I can't remember my username nor password.

    Please help.

    • info2695

      Replied by info2695 June 15, 2014

      The username above is not mine, I need help relocating my original username and password.

      What is going on?

    • Itamar S Wix Team

      Replied by Itamar S June 16, 2014


      You have created a new user - info2695, which is not related to your website.

      The email associated with www.gascertz.co.uk is d.nicholas1206@hotmail.com.

      If you you cannot remember your password, follow these instructions:

      1. Go to Wix.com
      2. Click Sign In.
      3. From the Sign In window, click Forgot Password?

      4. Enter your email address in the field and click Go.

      An email will be sent to you with instructions and a link to reset your password.

  • zzalavadia

    Replied by zzalavadia June 15, 2014




       my web can't open and i can't edit my site plz do tht.

    • Eyal Wix Team

      Replied by Eyal June 15, 2014

      Hey zzalavadia,


      I see that you have a websites under your account. When you enter your My Account page, are you seeing a blank page? If not, please elaborate on the issue at hand.


      If it is the issue you are experiencing please note that, while browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      If the issue persists, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply