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wix Wix Team

You may have misspelled the e-mail address when creating your account. Please send us the username and the URL address of your Wix site in this thread so that we can locate your account.

Replies(649 replies total)

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  • rbrdk4

    Replied by rbrdk4 October 19, 2013

    Hello, I have created a site for my friend but cant login with the email i thought i created the site with.

    here is the site: http://x-coopers.wix.com/xcbt

    • gills2 Wix Team

      Replied by gills2 October 19, 2013

      Hey rbrdk4,

       

      This site was created under the account associated with bullroyales@mail.com.

       

      Please use these details to access your account and edit this site. 

      Please check out this page for instructions in case:

      - you forgot your password

      - you want to update/ change your password.

      - you forgot the e-mail used to register the account.

       

      Thanks,

      Gill, Wix Team
    • rbrdk4

      Replied by rbrdk4 October 19, 2013

      Ok, thank you. Just deleted that ccount earlier today, as i could not fint the menthioned site there under the account!? Can you restore that account?

    • Elia Wix Team

      Replied by Elia October 19, 2013

      This is not a deleted account.

      Please use the 'forgot password' option in the Login button:

       
      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
       
      An email will be sent to you with instructions and a link to update your password.
       
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.
      Elia - Wix Support
    • rbrdk4

      Replied by rbrdk4 October 20, 2013

      i tried that before i wrote to you here......... the email doesnt excist..

    • rbrdk4

      Replied by rbrdk4 October 20, 2013

      figured it out, there was a spelling error in the email. Got it fixed now.

  • marcfeldstein1

    Replied by marcfeldstein1 October 18, 2013

    says email address doesn't exist

    marcfeldstein1.wix.com/southsidesteaks-2‎

    login: marc.feldstein1@gmail.com

    • Nadia.Tannous

      Replied by Nadia.Tannous October 19, 2013

      Hello, 

      Sorry for causing any inconvenience. Your account has been deleted. Would you like us to restore it? 

      Awaiting your reply

      Nadia Tannous
  • jrobinparker

    Replied by jrobinparker October 17, 2013

    Hi Wix Team,

    I can't seem to log into my account. My email address is jrobinparker@gmail.com.

    Thanks,

    Jeremy

  • jusvitaeaustralia

    Replied by jusvitaeaustralia October 16, 2013

    My user name is jusvitaeaustralia@gmail.com I have tried several combinations in case I misspelled my login but still cannot log in. I have also tried other passwords as I have another account with Wix. 

    The site I have is at http://jusvitae.wix.com/jusvitaeaust .

    • Kika Wix Team

      Replied by Kika October 17, 2013

      Hi, 

      Please try: jusvitae@gmail.com

    • Nadia.Tannous

      Replied by Nadia.Tannous October 19, 2013

      Hello, 

      Your email addess is: jusvitae@gmail.com.

      Please use the 'forgot password' option in the Login button:

       
      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
       
      An email will be sent to you with instructions and a link to update your password.
       
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.
      Nadia Tannous
  • mjweber07

    Replied by mjweber07 October 16, 2013

    I changed my account's email address from matthewj.weber@cms.gaggle.net to matthewj.weber@cms.k12.nc.us (or at least I tried to).  I must have misspelled the new email, because I not can't log in.  Can you help me out.  One of my websites is http://matthewjweber.wix.com/rmsfrench

    • shayb7 Wix Team

      Replied by shayb7 October 16, 2013

      Hey,

       

      The email address associated with your account is 'matthewj.weber@cms.k12.nc.us.net'. Please check out this page for instructions in case you forgot your password.

       

      Please note- If you are having problems with resetting your password, please follow these steps: 

       
      2. Close the Browser and open it again.
      3. Go back to the email we sent.
      4. Click the link.
      5. Click LOAD ANYWAY on the security warning that pops up. 
       
      If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.
  • exactorman

    Replied by exactorman October 16, 2013

    I had started started to set up a website using wix after I got laid off. Well I got called back to work and haven't accessed it for a while. I forgot my email I used to set up the account for this site. The site URL is  http://ladyinwaitingtoronto.wix.com/lady-in-waiting-toronto#!home

    I just got laid off again and really want to get my business going. I like what I have started and would like to continue it

    Thanks,

    Laurie

    • shayb7 Wix Team

      Replied by shayb7 October 16, 2013

      Hey Laurie,

       

      The email address associated with your account is 'ladyinwaiting-toronto@hotmail.ca'. Please check out this page for instructions in case you forgot your password.

       

      Please note- If you are having problems with resetting your password, please follow these steps: 

       
      2. Close the Browser and open it again.
      3. Go back to the email we sent.
      4. Click the link.
      5. Click LOAD ANYWAY on the security warning that pops up. 
       
      If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.
  • NorvellM

    Replied by NorvellM October 16, 2013

    I'm having trouble loging into my free site http://fouthandclarkproduct.wix.com/fouthandclarkprod. With the email address of fourthandclarkproductions@gmail.com or nmolexjr@gmail.com if I could have that set to either email it would be greatly appreciated.

    Sincerely:

    Norvell Molex Jr.

    nmolexjr@gmail.com

    • Ron Wix Team

      Replied by Ron October 16, 2013

      Hi,

       

      The correct email address assigned to the account that holds the site you've mentioned above is: fouthandclarkproductions@gmail.com.

       

      Please note that you left out the letter 'r' in the word fourth when creating your account.

       

      You will need to log in with the 'wrong' email address in order to gain access to your account.

       

      Let us know how it went and if you require further assistance.

       

       

      Ron, Wix Team
  • familycaresource9

    Replied by familycaresource9 October 15, 2013

    i have an active account that i can not log on to please help http://familycaresources.wix.com/familycaresources

    • Eileen Wix Team

      Replied by Eileen October 16, 2013

      Hey familycaresource9

      Please correspond here for this issue, thanks.

      Eileen, Wix Team.
  • tararoscioli

    Replied by tararoscioli October 13, 2013

    My email address isn't working at login and I have no access to my accounts which I must update tonight. Emailed help desk an hour ago.

     

    login troscioli@yahoo.com

     

    two accounts: www.cormindandbody.com and www.align-wellness-studio.com

     

    Please respond ASAP or email me at above address. PS how is it that I have to create a separate account to even respond to this thread since you need a login and it is the login that is the problem?! 

    • Kika Wix Team

      Replied by Kika October 14, 2013

      Hi tararoscioli,

      Please note that this login (troscioli@yahoo.com) does not exist in our database.

      Please try info@align-wellness-studio.com

       

  • alewis6090

    Replied by alewis6090 October 13, 2013

    my original account is alewis6060@hotmail.com and have completed building the website for ghllegal.com   for Gardener, Hirsch, & Levine   I tired to log in and said wrong password etc.  now there is an account user name is alewis6090   wrong account as there is no website.built.    please send instructions to get to the website for ghllegal.com   already had One.com point to your 2 servers

    • Ron Wix Team

      Replied by Ron October 13, 2013

      Hi,

       

      Please note that the site you've posted above is not assigned to a Wix account, therefore pointing it to wix will not solve the issue.

       

      In addition, the site doesn't even load when testing it on a number of updated browsers and computers.

       

      I'm assuming that what you've done is some sort of domain forwarding/embedding in order to connect your domain without upgrading your account. Please note that this is against our terms of use and that we do not provide support for this.

       

      You will need to send us the url of your free site in order for us locate the correct account.

       

      Ron, Wix Team

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