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wix Wix Team

You may have misspelled the e-mail address when creating your account. Please send us the username and the URL address of your Wix site in this thread so that we can locate your account.

Replies(650 replies total)

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  • dela-fynn

    Replied by dela-fynn June 23, 2014

    Deleting an account that I cant access

    When I was younger I created a wix webpage,I have been successful in logging into my old account but it is saying I do not have any sites. However I am still able to view my old site on the internet,what should I do? How can I delete that old account? Emergency - it needs to go.

    • Natalia Wix Team

      Replied by Natalia June 24, 2014

      Hi,

       

      Please send us the username and the URL address of your Wix site so that we can locate your account.

       

      Thanx,

  • onceturned1

    Replied by onceturned1 June 21, 2014

    yea all set!!!

    • Kosta Wix Team

      Replied by Kosta June 21, 2014

       

      Great news! 

       

      Enjoy your Wix :)

      Kosta, Customer Solutions.
  • onceturned1

    Replied by onceturned1 June 21, 2014

    onceturned@myfairpoint.net

    onceturned

    • Kosta Wix Team

      Replied by Kosta June 21, 2014

      Hey,

       

      Please note that you might have misspelled the email address under your account, please use the following email address to login: onceturned@myfairpont.net.

       

      Let us know if you need any further assistance. 

      Kosta, Customer Solutions.
    • onceturned1

      Replied by onceturned1 June 21, 2014

      comes up as unregistered

       

    • Kosta Wix Team

      Replied by Kosta June 21, 2014

      Hi,

       

      Please note that the email I have provided is different then the one you have initially posted (it is missing the letter i), I have double checked and it is indeed a Wix account with the username onceturned. Please copy-paste the address into the sign it field. 

       

      Let us know if you have any difficulties. 

      Kosta, Customer Solutions.
    • onceturned1

      Replied by onceturned1 June 21, 2014

      ok now onceturned works but still comes up to user onceturned1 not onceturned and i have a site partial built and a premium under this user sorry about the double ticket

       

    • Kosta Wix Team

      Replied by Kosta June 21, 2014

      Hey,

       

      You can transfer websites between different Wix account easily. 

      Click here for information. 

       

      Cheers,

      Kosta, Customer Solutions.
  • cashleymari

    Replied by cashleymari June 21, 2014

    Hello,

    I, too, am having problems logging in.
    I've tried multiple e-mail addresses, and none are even showing that they are registered.
    The site is www.rockitinktattoo.com.

    I have the password, but apparently have lost track of the e-mail we used to create the account. Can you help? Thank you in advance.

    • cashleymari

      Replied by cashleymari June 21, 2014

      Ours is a paid membership, if that helps track it down.

    • Ella Wix Team

      Replied by Ella June 21, 2014

      Hi,

      The email address of this domain's account is: poby@rockitinktatto.com

      Don't hesitate to contact us again,

      Ella

    • cashleymari

      Replied by cashleymari June 21, 2014

      It won't let me log in under that e-mail. Under the forgot password link, it says it's an unregistered e-mail address.

    • Kosta Wix Team

      Replied by Kosta June 21, 2014

      Hey,

       

      I have just used the "forgot my password" tool for you and it works with no issues. Please note that a "reset password email" has been sent to this address poby@rockitinktatto.com please check your mailbox.

       

      Let us know if you have any questions. 

      Kosta, Customer Solutions.
    • cashleymari

      Replied by cashleymari June 21, 2014

      The e-mail hasn't shown up in our e-mail, and it's still giving me this message. I don't understand what could be the problem.

       

    • Ira Bel Wix Team

      Replied by Ira Bel June 21, 2014

      Hello,

       

      Please note that your registered e-mail is poby@rockitinktatto.com (without double "o").

    • cashleymari

      Replied by cashleymari June 21, 2014

      ha! Aren't I silly. Thank you so much. I completely overlooked that. Thanks for all the help!

  • info2695

    Replied by info2695 June 21, 2014

    frghrtj

  • odavarisen

    Replied by odavarisen June 21, 2014

    Whos This?

     

  • nickbougy

    Replied by nickbougy June 18, 2014

    Hi there,

    My co-worker and I are working on the same project but different accounts. His page is NOT completed but mine. I had already paid for custom URL as well. I recently changed my wix login email address to the same one as my co-worker uses it for his which is goldenfamilytrading.th@gmail.com. Since then, I can no longer log in to my account but get forwarded to my co-worker's.

    Please help so that we can continue our project.

    our usernames are: 

    finished : goldenfamilytrading

    unfinished: nickbougy

     

    Thanks,

    Ekkawut

    • nickbougy

      Replied by nickbougy June 18, 2014

      Also

      the url is http://www.goldenfamilytrading.com or http://goldenfamilytrading.wix.com/gftrading

       

      and my coworker's is (unfinished) http://nickbougy.wix.com/golden-family 

      Thanks

    • nickbougy

      Replied by nickbougy June 18, 2014

      Never mind. I found that I left one computer permanently signed on. So I was automatically logged in and able to see that I entered a wrong email address. 

    • Danna Wix Team

      Replied by Danna June 18, 2014

      Great, thanks for the update!

       

      Please feel free to contact us again for any assistance in the future!

       

      Danna- Wix Team
  • dawnmadamo2

    Replied by dawnmadamo2 June 17, 2014

    I cannot remember the email used to create this account.

    Username is dawnmadamo (not dawnmadamo2)

    URL: http://dawnmadamo.wix.com/eileen-tish#!

    • Itamar Wix Team

      Replied by Itamar June 17, 2014

      The email address associated with the account is dawnmadamo@aol.com.

      Itamar, Wix team
  • leonardorsouza

    Replied by leonardorsouza June 17, 2014

    Hi,

    I forgot what email was used to manage the website www.projetomucky.org.br. Is there anyway to find it or assign another email?

    My email is leonardo.rsouza@terra.com.br.

    Tks.

    • Shai Wix Team

      Replied by Shai June 17, 2014

      Hello,

       

      Please use email renatawatson@hotmail.com to login.

      Shai - Wix Support
    • leonardorsouza

      Replied by leonardorsouza June 17, 2014

      Tks very much

  • haphong

    Replied by haphong June 17, 2014

    Hi this is my site but i forgot what account i put it under. Please help

    http://finintl.wix.com/fin-intl#!shop/c1ylq

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 17, 2014

      the e-mail of the account in question is: fin.intl@outlook.com

       

      Alon - Wix Team

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