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wix Wix Team

You may have misspelled the e-mail address when creating your account. Please send us the username and the URL address of your Wix site in this thread so that we can locate your account.

Replies(652 replies total)

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  • NicoleRE1

    Replied by NicoleRE1 July 5, 2014

    I am having trouble logging into my account.

    I misspelled the e-mail address when creating my account.

    The email I registered : NicoleRE19@yahoo.com

    URL: http://nicolere19.wix.com/flirtygirlfitness

    • Kosta Wix Team

      Replied by Kosta July 5, 2014

      Hey,

       

       

      Please be aware that your sign-in details are as follows:
      User name : nicolere19      Email : NicoleRE1@hotmal.com

      To update your email address, please sign in using the above email and  click My Sites > hover over the user panel at the top right of the page and click Account Settings > update your email address in the email field.

      If you forgot your password please go to this page for instructions on how to reset it.

       

      Cheers,

      Kosta, Customer Solutions.
    • NicoleRE1

      Replied by NicoleRE1 July 5, 2014

      When I log into this email it does not let me edit my website, it says that I do not have a site created under NicoleRE1@hotmail.com.... Also it says the username is NicoleRE1 not NicoleRE19

       

      URL: http://nicolere19.wix.com/flirtygirlfitness

      This is the message that comes up....


      My Sites
       
        Create a new site
       

      Your search hasn't returned any site results.
       
      Create a new site

      Hey, we noticed that you don't have a site yet.

    • NicoleRE1

      Replied by NicoleRE1 July 5, 2014

      My email is NicoleRE1@hotmail.com

      When I created the account I misspelled my email...

      NicoleRE19@hotmail.com

      This is how I ended up with URL: http://nicolere19.wix.com/flirtygirlfitness

    • Kosta Wix Team

      Replied by Kosta July 5, 2014

      Hey,

       

      Please note there is no Wix account under the email: NicoleRE19@hotmail.com.

       

      Please note that the email above I have provided is misspelled NicoleRE1@hotmal.com, note there is a "i" missing in the hotmail, while there is the account you are currently writing from with the missing "i" (which is indeed empty of websites).

       

      Make sure to copy paste this address and login.

       

      To change your username, email and password, go to My Sites, hover over the user panel and click Account Settings. Update your details in the relevant fields.

      To change your billing details (such as: credit card, address, etc.), go to My Sites and hover over the user panel at the top right of the page, click Billing and Payments. Next to the relevant plan, click Manage.
       

      Kosta, Customer Solutions.
    • NicoleRE1

      Replied by NicoleRE1 July 5, 2014

      Your help is greatly appreciated! Thank you!

    • Kosta Wix Team

      Replied by Kosta July 5, 2014

       

      Happy I could assist!

       

      Feel free to contact us at any time.

      Kosta, Customer Solutions.
  • ddiodoro

    Replied by ddiodoro July 4, 2014

    Hello,

     

    The email dino.didiodoro@remax.net I had associated with my website www.calgarycityhomes.ca is no longer valid. The password I thought was correct is not and I cannot retrieve the correct password because of the invalid email. The email I'd like to have associated with this website is ddiodoro@gmail.com Can someone please help me?

    • Kosta Wix Team

      Replied by Kosta July 4, 2014

      Hi,

       

      Please note I have answered your questions here.

       

      In the future, please avoid posting duplicated tickets as it makes it harder for us to monitor the progress and assist you.

       

      Cheers,

      Kosta, Customer Solutions.
  • johnnyseb

    Replied by johnnyseb July 3, 2014

    I'm the owner of http://direction37.wix.com/obvrly web site.  My account e-mail was direction@obvrly.ca, but I changed it later in preferences to jean.seb.dube@gmail.com... but I realized that this email is linked to another account I own. 

    Now, when I login with my gmail address, I can't see direction37 web site.  And I can't either login with direction@obvrly.ca.

    Thanks for your help!

    • johnnyseb

      Replied by johnnyseb July 3, 2014

      ?

    • leel Wix Team

      Replied by leel July 3, 2014

      Hello,

      I apologize for the inconvenience, 

      I can see the site obvrly is associated with this email address: jean.seb.ddube@gmail.com

      it differs from the email you mentioned by one 'd', please connect with the email above and you will be able to see your site in My Accounts.

       

      Please feel free to contact us again should you require further assistance,

       

      Lee - Wix Team.

       

  • whiterun3

    Replied by whiterun3 July 3, 2014

    Cannot log in to my site.  It says the email I used to is unregistered.

    URL for my site:  http://aetess.wix.com/globaleducation

    Login email was: aetess@aol.com    is this an incorrect email (typed wrong)

    • Léa Wix Team

      Replied by Léa July 3, 2014

      Hi Whilterun3,

       

      Thank you for contacting us, regarding this issue.

      I found your site. You created it in a diferent account registered with the email: aetess@a0l.com.

       

      Please let us know

       

      Thank you

      Pensez à vous abonner à notre chaîne Youtube pour visionner tous nos tutoriels : https://www.youtube.com/channel/UCy7ONifkKb8_cWLWgjub7Mg Léa - L'Équipe Wix -
    • whiterun3

      Replied by whiterun3 July 3, 2014

      Thank you so much, Lea

    • shayb7 Wix Team

      Replied by shayb7 July 3, 2014

      If you need any further assistance, please let us know.

  • jkplh321

    Replied by jkplh321 July 1, 2014

    Last day I sign up for Wix and started build my sites. It's still not finish yet. but when I log out, and then try to log in to my account back.. it's keep telling me that my email are not registered yet.  How can I get my site back.

    • jkplh321

      Replied by jkplh321 July 1, 2014

      this is my site http://jkphl321.wix.com/home

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team July 1, 2014

      Please login with jkplh321@gmail.com :)

      Thanks, Nicole,
    • jkplh321

      Replied by jkplh321 July 2, 2014

      Thanks! :)

  • lostaccountpleasehelp

    Replied by lostaccountpleasehelp July 1, 2014

    Hi,
    Can you tell me the email associated with the username bowtastichairbows? It should be either accessorize@outlook.com.au or bowtastichairbows@outlook.com.au but it says they are both unregistered emails. PLEASE

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team July 1, 2014

      Please login with bowtastichairbow@outlook.com.au (without the s) :)

      Thanks, Nicole,
    • lostaccountpleasehelp

      Replied by lostaccountpleasehelp July 4, 2014

      Thanks so much !!

    • Eileen Wix Team

      Replied by Eileen July 4, 2014

      Hey lostaccountpleasehelp

      We're happy to help! 

      Please do not hesitate to contact us should you require any further assistance.

      Eileen, Wix Team.
  • plashwebmaster

    Replied by plashwebmaster June 29, 2014

    Hi Wix team,

    I've been trying to post in this thread for a few days but it appears my posts either haven't gone through or are being deleted somehow. Hopefully this one goes through.

    Anyway, I was hoping you could provide the e-mail and/or username associated with the site www.shuflash.org. It would be a great help if you could provide this information.

    Thanks!

    • Dean Wix Team

      Replied by Dean June 29, 2014

      Hey,

       

      Your account was registered with the email address shuflash.webmaster@gmail.com

      Please use this email address to login, in case you forgot your password please follow the instructions in this link.

       

      Let us know if you need anything else.

      All the best, Dean - Wix Team
    • plashwebmaster

      Replied by plashwebmaster June 30, 2014

      Thanks! Glad this post went through.

    • Or Wix Team

      Replied by Or June 30, 2014

      You're welcome. Please let us know should you need any further help!

      All the best, Or - Wix support team.
  • swisskissbernese

    Replied by swisskissbernese June 26, 2014

    http://rosesandrain.wix.com/soft-coated-wheatens How do I log in, as I can go the web site but there is nothing on the page that indicates where I can log in and edit my site. I also have another Wix site
    bernesemountaindogs
    http://swisskissbernese.wix.com/bernesemountaindogs

    How can I put both onto my account and edit either one from the same account?

    • shayb7 Wix Team

      Replied by shayb7 June 26, 2014

      Hey,

       

      Please note that the email address associated with the Wix account that contains your Wix site rosesandrain.wix.com/soft-coated-wheatens is rosesandrain@hotmail.com, please use this address to login. In case you forgot the password for this account, please click here and follow the instructions.

       

      Please note that you can transfer your Wix site from one Wix account to another. For more information, click here.

       

      If you need any further assistance, please let us know.

  • buzzworks21

    Replied by buzzworks21 June 26, 2014

    Hi Wix Team,

    I have my website www.bw.com.my running on your platform. I can't seem to login to my account. It says email is not registered. The email I registered was buzzworks21@gmail.com. Please help me fix this issue.

     

    Thanks

    Thrish

    • Or Y Wix Team

      Replied by Or Y June 26, 2014

      Hello Thrish,

       

      Please note that you need to login your current account to view this domain.

      Your current account is registered under shuli@bw.com.my, not the email address you have mentioned.

       

      Please let us know in case you need further help.

      All the best, Or
    • buzzworks21

      Replied by buzzworks21 June 27, 2014

      Hey Or,

      Thank you so much for your help. It is ok now.

      Appreciate it

       

      Thrish

    • Danna Wix Team

      Replied by Danna June 27, 2014

      We're happy to help! Please feel free to contact us again for any assistance in the future!

       

      Danna- Wix Team
  • mreed77777

    Replied by mreed77777 June 26, 2014

    mreed77777

    mreed77777@aol.com

    mike1957

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