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wix Wix Team

You may have misspelled the e-mail address when creating your account. Please send us the username and the URL address of your Wix site in this thread so that we can locate your account.

Replies(646 replies total)

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  • kirstymaylillis

    Replied by kirstymaylillis July 8, 2014

    Hey Wix team..

    I have recently changed my domain name from fundamentalfitnesswaiuku.com to crossfitwaiuku.com. I deleted my subscription for my "@fundamentalfitnesswaiuku.com" and purchased kirsty@crossfitwaiuku.com but forgot that my login/account name was still under kirsty@fundamentalfitnesswaiuku.com and now i am locked out of my website! Please help!!

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 9, 2014

      if you're the owner of the e-mail address "kirsty@fundamantalfitnesswaiuku.com" you can simply use the "forgot password" option in via the login page in order to restart your account's password.

      Alon - Wix Team
  • premierbilliards

    Replied by premierbilliards July 7, 2014

    I am a new admin for www.premierbilliardscoralsprings.com and was able to login to wix.com but no site is associated with the e-mail address premierbilliards@live.com.

    Can you please verify what e-mail IS associated with our website?


    Thank you,


    • Tal Wix Team

      Replied by Tal July 7, 2014

      Hi Rob,


      Thank you for contacting Wix support team.

      The domain you've mentioned is associated with this Wix account:



      In case you forgot your password, please use the 'forgot password' option in the Login button:

      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
      An email will be sent to you with instructions and a link to update your password.
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.


      Please inform us whether you need any further assistance,

      Tal, Wix Team
  • zoebeaudry1

    Replied by zoebeaudry1 July 6, 2014

    Hello Wix team,

    I created a Wix account on February 11, 2014 with the e-mail "k10zb01@kzoo.edu" and bought a domain for a site I created on Wix with that account on May 31, 2014. My domain is:


    Today, I tried to log on to my account to edit my site and it seems to have disappeared! When I try to log on to my account, I get a message that no account exists with that e-mail (k10zb01@kzoo.edu). What happened to my account? I paid for one year's worth of account services and I do have the invoice for it. 

    Thank you,

    Zoe Beaudry

    • Etti Wix Team

      Replied by Etti July 6, 2014

      Hi Zoe,

      The domain is registered with the email: zoebeaudry@gmail.com.

      You can use it to reset your password in case you have forgotten it.


      Let us know if you need more help.


  • birthinthetraditio

    Replied by birthinthetraditio July 5, 2014

    Good afternoon,

    My I personnaly speak to a customer service representative? My email address is birthinthetradition@yahoo.com


    • Or Wix Team

      Replied by Or July 5, 2014



      You can reach us by telephone in a number of ways:

      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent (Callers outside the US can call 415-639-9034), Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.


      All the best, Or - Wix support team.
  • NicoleRE1

    Replied by NicoleRE1 July 5, 2014

    I am having trouble logging into my account.

    I misspelled the e-mail address when creating my account.

    The email I registered : NicoleRE19@yahoo.com

    URL: http://nicolere19.wix.com/flirtygirlfitness

    • Kosta Wix Team

      Replied by Kosta July 5, 2014




      Please be aware that your sign-in details are as follows:
      User name : nicolere19      Email : NicoleRE1@hotmal.com

      To update your email address, please sign in using the above email and  click My Sites > hover over the user panel at the top right of the page and click Account Settings > update your email address in the email field.

      If you forgot your password please go to this page for instructions on how to reset it.



      Kosta, Customer Solutions.
    • NicoleRE1

      Replied by NicoleRE1 July 5, 2014

      When I log into this email it does not let me edit my website, it says that I do not have a site created under NicoleRE1@hotmail.com.... Also it says the username is NicoleRE1 not NicoleRE19


      URL: http://nicolere19.wix.com/flirtygirlfitness

      This is the message that comes up....

      My Sites
        Create a new site

      Your search hasn't returned any site results.
      Create a new site

      Hey, we noticed that you don't have a site yet.

    • NicoleRE1

      Replied by NicoleRE1 July 5, 2014

      My email is NicoleRE1@hotmail.com

      When I created the account I misspelled my email...


      This is how I ended up with URL: http://nicolere19.wix.com/flirtygirlfitness

    • Kosta Wix Team

      Replied by Kosta July 5, 2014



      Please note there is no Wix account under the email: NicoleRE19@hotmail.com.


      Please note that the email above I have provided is misspelled NicoleRE1@hotmal.com, note there is a "i" missing in the hotmail, while there is the account you are currently writing from with the missing "i" (which is indeed empty of websites).


      Make sure to copy paste this address and login.


      To change your username, email and password, go to My Sites, hover over the user panel and click Account Settings. Update your details in the relevant fields.

      To change your billing details (such as: credit card, address, etc.), go to My Sites and hover over the user panel at the top right of the page, click Billing and Payments. Next to the relevant plan, click Manage.

      Kosta, Customer Solutions.
    • NicoleRE1

      Replied by NicoleRE1 July 5, 2014

      Your help is greatly appreciated! Thank you!

    • Kosta Wix Team

      Replied by Kosta July 5, 2014


      Happy I could assist!


      Feel free to contact us at any time.

      Kosta, Customer Solutions.
  • ddiodoro

    Replied by ddiodoro July 4, 2014



    The email dino.didiodoro@remax.net I had associated with my website www.calgarycityhomes.ca is no longer valid. The password I thought was correct is not and I cannot retrieve the correct password because of the invalid email. The email I'd like to have associated with this website is ddiodoro@gmail.com Can someone please help me?

    • Kosta Wix Team

      Replied by Kosta July 4, 2014



      Please note I have answered your questions here.


      In the future, please avoid posting duplicated tickets as it makes it harder for us to monitor the progress and assist you.



      Kosta, Customer Solutions.
  • johnnyseb

    Replied by johnnyseb July 3, 2014

    I'm the owner of http://direction37.wix.com/obvrly web site.  My account e-mail was direction@obvrly.ca, but I changed it later in preferences to jean.seb.dube@gmail.com... but I realized that this email is linked to another account I own. 

    Now, when I login with my gmail address, I can't see direction37 web site.  And I can't either login with direction@obvrly.ca.

    Thanks for your help!

    • johnnyseb

      Replied by johnnyseb July 3, 2014


    • leel Wix Team

      Replied by leel July 3, 2014


      I apologize for the inconvenience, 

      I can see the site obvrly is associated with this email address: jean.seb.ddube@gmail.com

      it differs from the email you mentioned by one 'd', please connect with the email above and you will be able to see your site in My Accounts.


      Please feel free to contact us again should you require further assistance,


      Lee - Wix Team.


  • whiterun3

    Replied by whiterun3 July 3, 2014

    Cannot log in to my site.  It says the email I used to is unregistered.

    URL for my site:  http://aetess.wix.com/globaleducation

    Login email was: aetess@aol.com    is this an incorrect email (typed wrong)

    • Léa Wix Team

      Replied by Léa July 3, 2014

      Hi Whilterun3,


      Thank you for contacting us, regarding this issue.

      I found your site. You created it in a diferent account registered with the email: aetess@a0l.com.


      Please let us know


      Thank you

      Pensez à vous abonner à notre chaîne Youtube pour visionner tous nos tutoriels : https://www.youtube.com/channel/UCy7ONifkKb8_cWLWgjub7Mg Léa - L'Équipe Wix -
    • whiterun3

      Replied by whiterun3 July 3, 2014

      Thank you so much, Lea

    • shayb7 Wix Team

      Replied by shayb7 July 3, 2014

      If you need any further assistance, please let us know.

  • jkplh321

    Replied by jkplh321 July 1, 2014

    Last day I sign up for Wix and started build my sites. It's still not finish yet. but when I log out, and then try to log in to my account back.. it's keep telling me that my email are not registered yet.  How can I get my site back.

    • jkplh321

      Replied by jkplh321 July 1, 2014

      this is my site http://jkphl321.wix.com/home

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team July 1, 2014

      Please login with jkplh321@gmail.com :)

      Thanks, Nicole,
    • jkplh321

      Replied by jkplh321 July 2, 2014

      Thanks! :)

  • lostaccountpleasehelp

    Replied by lostaccountpleasehelp July 1, 2014

    Can you tell me the email associated with the username bowtastichairbows? It should be either accessorize@outlook.com.au or bowtastichairbows@outlook.com.au but it says they are both unregistered emails. PLEASE

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team July 1, 2014

      Please login with bowtastichairbow@outlook.com.au (without the s) :)

      Thanks, Nicole,
    • lostaccountpleasehelp

      Replied by lostaccountpleasehelp July 4, 2014

      Thanks so much !!

    • Eileen Wix Team

      Replied by Eileen July 4, 2014

      Hey lostaccountpleasehelp

      We're happy to help! 

      Please do not hesitate to contact us should you require any further assistance.

      Eileen, Wix Team.

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