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wix Wix Team

You may have misspelled the e-mail address when creating your account. Please send us the username and the URL address of your Wix site in this thread so that we can locate your account.

Replies(646 replies total)

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  • danaandrews

    Replied by danaandrews 8 hours ago

     

    Need help.

    Hi, I am unable to log into my Wix account. I changed my email address recently which before was danaandrews@live.com.au and it should now be danaandrews@evadorjewellery.com. My wedsite address is www.evadorjewellery.com

     

     

    • Or Y Wix Team

      Replied by Or Y 6 hours ago

      Please note,

      You are currently logged in. Your account's email address is danaandrews@evadorjewellery.com.

       

      Please let us know in case you need further help.

      All the best, Or
  • 1ndonlywill

    Replied by 1ndonlywill Yesterday

    My username is 1ndonlywill

    my site is http://www.club-will.com/ i pay for the domain through wix

    the e-mail is 1ndonlywill@gmaill.com i need it to be 1ndonlywill@gmail.com

    thank you

  • Houndonheart

    Replied by Houndonheart Yesterday

    My site is Brundledean.co.uk I cannot remember any of the details how to access it.  I need to update it you can reply to sue.podengo@btinternet.com

    • Etti Wix Team

      Replied by Etti Yesterday

      I noticed that you have posted multiple questions on the forum.
       
      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
       
      Thanks.
       
       
  • Houndonheart

    Replied by Houndonheart Yesterday

    I can't login into my account I want to edit my website brundledean.co.uk  My current email address in sue.podengo@btinternet.com

    • Etti Wix Team

      Replied by Etti Yesterday

      Hi,

       

      The domain brundledean.co.uk is not registered at wix.

      The email address: sue.podengo@btinternet.com is registered and the account is a free one. No domain connected to it.

      I would like to help you locate your account. Please assist me by providing a Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site)


      Thanks and I await your reply.

       

  • adamsway777

    Replied by adamsway777 Yesterday

    Hi there I am not able to log into my website, user name is thebirthplaceminis, http://thebirthplaceminis.wix.com/the-birth-place

    can you help me

    • Eyal Wix Team

      Replied by Eyal Yesterday

      Hi, 

       

      Thank you for contacting us. Please try logging in using thebirthplaceministry@gmail.com

       

      If you forgot your password, please use the 'forgot password' option in the Login button:

       
      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
       
      An email will be sent to you with instructions and a link to update your password.
       
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.

       

       

      If you require further assistance, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • kddesigns6615

    Replied by kddesigns6615 4 days ago

    my kddesigns661.wix.com/kddesigns   is my wix URL 

    • Danna Wix Team

      Replied by Danna 4 days ago

      Hi!

       

      Note that your site is under this login email- keriddesigns@gmail.com.

       

      Please use it to login and let us know if you need more help!

       

      Danna- Wix Team
  • warsawkychristian

    Replied by warsawkychristian 5 days ago

    I need to edit my site and I c an't

     

    • Shai Wix Team

      Replied by Shai 4 days ago

      Hello,

       

      I was able to open your editor without issues. What happens when you try to edit your site? Do you receive any kind of error? Have you tried clearing your browser's cache? Have you tried editing your site using a different browser or a different device? Please let us know.

       

      Thank you and awaiting your answer.

      Shai - Wix Support
  • sinishtajd

    Replied by sinishtajd July 16, 2014

    The domain name of the website I built on Wix was gospsauto.com I recently tried to log in, but it said that my email address or password was wrong, and then when I tried to reset the password it said that my email address is unregistered. So I then tried to sign up as a new user using the same email address to see if it would say that it's already registered, but it created a brand new account. Have I lost access to my website now? Is there anything that can be done to get my account back?

    Thanks,

    David

    • Kosta Wix Team

      Replied by Kosta 5 days ago

      Hey,

       

      Please note that your account is registered with the email address: dsinishtaj@gmail.com.

       

      Please use the 'forgot password' option in the Login button:

       
      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
       
      An email will be sent to you with instructions and a link to update your password.
       
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.

       

      Cheers,

      Kosta, Customer Solutions.
    • sinishtajd

      Replied by sinishtajd 5 days ago

      Thanks for your prompt response, unfortunately the problem is that it's my email address that is the problem.  When I attempt to retrieve my password it says that my email address is unregistered.  Is there any way I can retrieve my webpage? 

    • Eileen Wix Team

      Replied by Eileen 4 days ago

      Hey sinishtajd

      If you are trying to login with dsinishtaj@gmail.com and getting an 'unregistered' message please follow these steps:

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
      Eileen, Wix Team.
  • thleiper1

    Replied by thleiper1 July 10, 2014

    Hi Wix Team,

    I've had a Wix account since 2011 registered with thleiper@gmail.com with one published site: http://312apartments.wix.com/. I recently tried to log in, but said that my email address or password was wrong, and then when I tried to reset the password it said that my email address is unregistered. So I then tried to sign up as a new user using the same email address to see if it would say that it's already registered, but it created a brand new account. Have I lost access to my website now? Is there anything that can be done to get my account back?

    Thanks, Thida

    • Maya Wix Team

      Replied by Maya July 10, 2014

      Hi Thida,

      Thank you for contacting Wix support, we are happy to help.

      Log in using apartments312@gmail.com and everything should work.

      Check out this page for instructions in case you forgot your password.

       

      Please do not hesitate to contact us again if you need further assistance.

       

      All the Best,

       

       

      Maya Support-Team Wix
  • kirstymaylillis

    Replied by kirstymaylillis July 9, 2014

    Hey Alon,

    Thanks for your reply, unfortunately I can't do that as the email address "kirsty@fundamentalfitnesswaiuku.com" was deleted when my subscription to this email expired.. Is there anything else I can do?

     

    Thanks

    kirsty

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 10, 2014

      the fact that the actual e-mail address doesn't exists won't prevent form you to login to your Wix account. 

      Once you'll login, you'll be able to change the e-mail address of your account via the your user controls

      Alon - Wix Team

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