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wix Wix Team

You may have misspelled the e-mail address when creating your account. Please send us the username and the URL address of your Wix site in this thread so that we can locate your account.

Replies(649 replies total)

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  • wanchunliu

    Replied by wanchunliu 23 hours ago

    Hello wix team,

    I only konw my wix website is www.ruyihotel.ca, but I can't remember the email and the password about this site. Please help find the email. my new email is wanchun.liu@gmail.com.

    Thanks a lot!  

    • Gan Wix Team

      Replied by Gan One hour ago

      Hi Wanchunliu,


      Thank you for contacting us.


      Since the account associated with the provided domain is a premium one, we will need proof of ownership in order to disclose any information regarding the account. Please send us a screen shot of the invoice for the domain.


      Thank you for your cooperation and please contact us for any further information.


      Best, Wix.
  • mariamxsauno

    Replied by mariamxsauno Yesterday

    Hello Wix Team!

    I really need your help on this one. I just changed my old email adress to a new one and now I am unable to log in. The old one was as follows: ld.alberta.info@gmail.com. The new one is maria.a@lenta.ru...for some reason it says that my email is unregistered. I do remember the password but still can not long in.

    Pease help.

    Thnak you!

    • Débora C Wix Team

      Replied by Débora C Yesterday

      Hi mariamxsauno


      Thanks for contacting Wix. 

      What is the name of your Wix site? Do you remember your username? 


      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.
      - you forgot the e-mail used to register the account.




      Débora, Wix Team
  • rileynicolef

    Replied by rileynicolef 2 days ago

    It says my email address is unregistered. And will not let me log on, urgent please help!

    the website i made was


    and freeport grows 

    • Ron Wix Team

      Replied by Ron 2 days ago

      Please note that the email address assigned to account which holds the site you've posted above is: freeportgrowscommunitygarden@gmail.com


      If you do not recall your password, you can use the recovery tool located in the log in window.


      Let us know how it went and if you require further assistance.


      Ron, Wix Team
  • danaandrews

    Replied by danaandrews 3 days ago


    Need help.

    Hi, I am unable to log into my Wix account. I changed my email address recently which before was danaandrews@live.com.au and it should now be danaandrews@evadorjewellery.com. My wedsite address is www.evadorjewellery.com



    • Or Y Wix Team

      Replied by Or Y 3 days ago

      Please note,

      You are currently logged in. Your account's email address is danaandrews@evadorjewellery.com.


      Please let us know in case you need further help.

      All the best, Or
  • 1ndonlywill

    Replied by 1ndonlywill 4 days ago

    My username is 1ndonlywill

    my site is http://www.club-will.com/ i pay for the domain through wix

    the e-mail is 1ndonlywill@gmaill.com i need it to be 1ndonlywill@gmail.com

    thank you

  • Houndonheart

    Replied by Houndonheart 4 days ago

    My site is Brundledean.co.uk I cannot remember any of the details how to access it.  I need to update it you can reply to sue.podengo@btinternet.com

    • Etti Wix Team

      Replied by Etti 4 days ago

      I noticed that you have posted multiple questions on the forum.
      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
  • Houndonheart

    Replied by Houndonheart 4 days ago

    I can't login into my account I want to edit my website brundledean.co.uk  My current email address in sue.podengo@btinternet.com

    • Etti Wix Team

      Replied by Etti 4 days ago



      The domain brundledean.co.uk is not registered at wix.

      The email address: sue.podengo@btinternet.com is registered and the account is a free one. No domain connected to it.

      I would like to help you locate your account. Please assist me by providing a Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site)

      Thanks and I await your reply.


  • adamsway777

    Replied by adamsway777 4 days ago

    Hi there I am not able to log into my website, user name is thebirthplaceminis, http://thebirthplaceminis.wix.com/the-birth-place

    can you help me

    • Eyal Wix Team

      Replied by Eyal 4 days ago



      Thank you for contacting us. Please try logging in using thebirthplaceministry@gmail.com


      If you forgot your password, please use the 'forgot password' option in the Login button:

      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
      An email will be sent to you with instructions and a link to update your password.
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.



      If you require further assistance, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • kddesigns6615

    Replied by kddesigns6615 July 18, 2014

    my kddesigns661.wix.com/kddesigns   is my wix URL 

    • Danna Wix Team

      Replied by Danna July 18, 2014



      Note that your site is under this login email- keriddesigns@gmail.com.


      Please use it to login and let us know if you need more help!


      Danna- Wix Team
  • warsawkychristian

    Replied by warsawkychristian July 17, 2014

    I need to edit my site and I c an't


    • Shai Wix Team

      Replied by Shai July 18, 2014



      I was able to open your editor without issues. What happens when you try to edit your site? Do you receive any kind of error? Have you tried clearing your browser's cache? Have you tried editing your site using a different browser or a different device? Please let us know.


      Thank you and awaiting your answer.

      Shai - Wix Support

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