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wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.

Please note- If you are having problems with resetting your password, please follow these steps:
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(654 replies total)

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  • uzy271

    Replied by uzy271 February 20, 2014


    i can't login to the site that we want to finalise for subscription: 
    i did not set it up, and have only username: chrysalis2013
    and password, but webmaster login gives me a server error.
    i have access to most emails that could be associated with it. tried
    to clear caches, different browsers. no luck.

    can you tell me which email was used to set up the account, please?

    cheers julia

    i post this from my usual account, not the schools one, since i cant login

    • Maya Wix Team

      Replied by Maya February 20, 2014

      Hi  uzy271,


      Please log in using to.youlia@gmail.com and all should work :)





      Maya Support-Team Wix
  • rashidahtutashinda

    Replied by rashidahtutashinda February 19, 2014

    cannot get into my account

    Cannot get into my account. I have several email accounts I have tried to update info, however it never saves. The yahoo account associated with my account is no longer used. The name of my site ancestralhealing.net  Thank you in advance


  • bec167

    Replied by bec167 February 16, 2014

    I can't remember the email assigned to my website. Website is: http://i91070.wix.com/ronniesdream-1


    Can you help me please?

  • lisabecc3

    Replied by lisabecc3 February 16, 2014


    I can't login into me account - my website is www.wilsoncottagedartmoor.co.uk but my email address doesn't seem to be recognised anymore - please can you supply me the email address my account is registered to




    • Noa Wix Team

      Replied by Noa February 16, 2014

      Hi Lisa,


      This domain is connected to this Wix user: wilson@wilsoncottagedartmooor.co.uk


      Let us know if you require further assistance

      Noa - Wix Team
    • lisabecc3

      Replied by lisabecc3 February 16, 2014

      Hi I have tried to login in the email wilson@wilsoncottagedartmoor.co.uk and retrieve my password but it is saying unregistered email address so I can't access my account to update my website.  Await eagerly your advice


    • lisabecc3

      Replied by lisabecc3 February 16, 2014

      i just realised I misspelt my email address so all sorted





    • Carla WixTeam Wix Team

      Replied by Carla WixTeam February 17, 2014



      We are glad to hear you solved the problem.

      Don't hesitate to contact us if you have further questions.



  • Securus Life Insurance and Annuity

    Replied by Securus Life Insurance and Annuity February 15, 2014

    I forget my Login and Password??? How do I find these two items???

    Jason Ferraro
    • Eyal Wix Team

      Replied by Eyal February 15, 2014

      Hey Jason, 


      If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.

      For Firefox, go to Options --> Security --> Saved Passwords.

      For Chrome, go to options --> Personal Stuff --> Manage Saved Passwords.


      If you need further assistance locating your account, please assist me by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.

      Eyal, Wix Customer Support Team
  • gbengaawoseye

    Replied by gbengaawoseye February 15, 2014


    i cant log in to my site as i can't remember my log in email. my site is benterp.wix.com/herbs.

     i had to register this account to enable me loge this complain. kindly send me the email address.

    • Alina Wix Team

      Replied by Alina February 15, 2014


      I am sorry to hear that you are experiencing difficulties. Your site is assigned to the following email address:



      Please check out this page for instructions in case:

      - you forgot your password

      - you want to update/ change your password.

      - you forgot the e-mail used to register the account.

      Please let us know should you require any further assistance. 


      Alina, Wix Support Team
  • faithcycles

    Replied by faithcycles February 10, 2014

    Forgot password

    I need my password for google mail.

    • Natty

      Replied by Natty February 11, 2014

      If you forgot your password, please refer to the best reply above.


      If you need further assistance, please let us know.

  • sueroberts458

    Replied by sueroberts458 February 10, 2014


    I currently have a saved website that was completed last year under the domain www.monster-designs.com but I am unable to remember the login email. Please help as I have not logged in over 3 months.

    • Ron Wix Team

      Replied by Ron February 10, 2014



      The email address assigned to the account that holds the site you've mentioned above is: chloeandenvy@mail.com


      If you do not recall your password, you can use the recovery tool located in the log in window.


      Let us know how it went and if you require further assistance.


      Ron, Wix Team
  • fivyolenhendra

    Replied by fivyolenhendra February 8, 2014

    hi, i need to update my resume and forgot my email as well as my password

    could you please check it for me?

    my url is fivyolenhendrapob.wix.com/fivyolenhendra

    thank you!

    • Tal Wix Team

      Replied by Tal February 9, 2014



      The correct login email address for the site you mentioned is: fivyolenhendrapob@gmail.com

      You can use the "Forgot my password" link in order to login.


      Please feel free to contact us for further assistance.

      Tal, Wix Team
  • victoriyadp

    Replied by victoriyadp February 3, 2014

    enter account

    When you try to log in to your account displays an error is simply outrageous! 
    No warnings and tips. 
    Large please explain what's wrong???

    Wix: 971993087

    • Léa Wix Team

      Replied by Léa February 3, 2014



      Please try instructions above.

      If it's still impossible for you to login to your account, please provide us the URL of one of your website.



      Pensez à vous abonner à notre chaîne Youtube pour visionner tous nos tutoriels : https://www.youtube.com/channel/UCy7ONifkKb8_cWLWgjub7Mg Léa - L'Équipe Wix -

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