Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.
 

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 
 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.
 

Please note- If you are having problems with resetting your password, please follow these steps:
 
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(661 replies total)

Show my replies first
  • ricarda-bs

    Replied by ricarda-bs August 23, 2011

    HI!

    I Can't login into my account. The website is still there and I can view it, but I just can't get into my account to edit it.

    When I ask for a new password it says my email isn't registered.

    Really would like to get it work again.

    Chaars,

    Ricarda

  • Nadav

    Replied by Nadav August 16, 2011

    @sarasmith411, aodess9,

    Please follow these steps:

    1. Please logout your account, go here and click on "Delete all sites".
    2. Disable your browser’s  pop up blocker. You can find information here.
    3. Try switching your anti-virus off when working on the editor and see if this helps.
    4. Try using a different browser
    5. Try editing and saving your document on another computer.

    If none of these solved your problem, please let us know, so we may look into this.

    Nadav - Wix Team
  • aodess9

    Replied by aodess9 August 16, 2011

    Hi, I cannot log in. I'm using the correct password and email address.

    1. Flash player 10.3.183

    2. Windows 7

    3. Google

    4. Queensland, Australia

    5. "failed recovering password. This email address does not appear in our system. Please try again."

  • sara-smith

    Replied by sara-smith August 16, 2011

    Hi, I cannot log in. I'm using the correct password and email address.

    1. Flash player 10.3.183

    2. Windows Vista

    3. Google

    4. Queensland, Australia

    5. "failed recovering password. This email address does not appear in our system. Please try again."

  • Jonathan Wix Team

    Replied by Jonathan August 14, 2011

    If you use the Free version, please insert your details here

  • tiiumakarevits

    Replied by tiiumakarevits August 13, 2011

    how can i delete my account?

  • Michael

    Replied by Michael August 13, 2011

    As Jonathan mentioned, please contact us at support@wix.com with details regarding your account and trouble logging in.

    -- Michael - Wix Team
  • ssskb6

    Replied by ssskb6 August 12, 2011

    Hi, i cant log in to my account, i am using the correct email address and password.

    1. version of flash: 10.3.181

    2. windows 7

    3. google

    4. Alicante, Spain

    5. invalid email or password.

  • jaimieyoung

    Replied by jaimieyoung August 12, 2011

    I am having the same issue

    Windows XP

    flash 10.3.181

    internet explorer 8

    Noblesville, IN

    nor error message, just can't get to any of my saved docs/pages 

  • jaimieyoung

    Replied by jaimieyoung August 12, 2011

    I am having this same problem

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply