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wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.

Please note- If you are having problems with resetting your password, please follow these steps:
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(654 replies total)

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  • ssskb6

    Replied by ssskb6 August 12, 2011

    Hi, i cant log in to my account, i am using the correct email address and password.

    1. version of flash: 10.3.181

    2. windows 7

    3. google

    4. Alicante, Spain

    5. invalid email or password.

  • jaimieyoung

    Replied by jaimieyoung August 12, 2011

    I am having the same issue

    Windows XP

    flash 10.3.181

    internet explorer 8

    Noblesville, IN

    nor error message, just can't get to any of my saved docs/pages 

  • jaimieyoung

    Replied by jaimieyoung August 12, 2011

    I am having this same problem
  • lconwell

    Replied by lconwell August 11, 2011

    Signed out then tried to sign back in. all of my docs are gone and my account is empty. dont know what happened...

    windows XP Pro

    flash 10.3.181

    ie 8

    Atlanta GA

    no error message...just no doc/page

  • Michael

    Replied by Michael August 6, 2011

    what is the url to your site?

    -- Michael - Wix Team
  • kymbreavalrey

    Replied by kymbreavalrey August 6, 2011

    Hi my name is kymbrea valrey, and i have forgot my password and i do not know what to do at this point, already made an acoount but still forgot my password. please help.

  • Jonathan Wix Team

    Replied by Jonathan August 3, 2011



    Please contact us directly to support@wix.com from what you think is the registered email address, we will see what we can do.

  • lovejoo

    Replied by lovejoo August 2, 2011

    there are also alot of annoyed members on my page about this....


  • lovejoo

    Replied by lovejoo August 2, 2011

    i have logged out then tryed to log back in but i have forgot the password and the registered E-mail address so i can't reset it...is there anyway i can recover my documents?

  • Shauna

    Replied by Shauna August 2, 2011

    @reddisourc9,  What user is it signing you in as? Did you already create a document in your account? If yes, what is your site's URL?

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