Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.

Please note- If you are having problems with resetting your password, please follow these steps:
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(654 replies total)

Show my replies first
  • neilhowarth1982

    Replied by neilhowarth1982 March 27, 2014

    Hello wix team, I've forgotten the email to this website: http://inatthedeepend.wix.com/njwedding

    Could you let me know please? Much appreciated!

    • Dean Wix Team

      Replied by Dean March 27, 2014


      It is: neilhowarth1982@hotmail.com

      All the best, Dean - Wix Team
    • neilhowarth1982

      Replied by neilhowarth1982 March 28, 2014

      Hey, thanks for the address... I've logged in using neilhowarth1982@hotmail.com but the website isn't there. I just hit the 'start creating a website' page like the account is brand new. Could http://inatthedeepend.wix.com/njwedding be on another email? Please help!!? Really need access to edit the site asap. Many thanks, Neil 

    • Noa Wix Team

      Replied by Noa March 28, 2014



      We apologize for the misunderstanding.

      This website is under the account with the following address:




      Noa - Wix Team
    • neilhowarth1982

      Replied by neilhowarth1982 March 28, 2014

      I'M IN!! THANKS!! :)

  • dettredietestamente

    Replied by dettredietestamente March 26, 2014

    Entering my account

    I cannot enter my account today. It is very important to work on my site today. Please help me as soon as possible. 


    Kind Regards



    • Bender Wix Team

      Replied by Bender March 26, 2014



      Please follow the instructions above.

      If the problem persists could you please provide more information, for example, some screenshots on the issue you encountered? So we can clarify the issue properly and provide further assistance. For instructions on how to take a screenshot, please use this link.

  • joeyyutangco

    Replied by joeyyutangco March 26, 2014

    I can't access my account for http://joeyyutangco.wix.com/smartnfit.  When I loged in via Facebook, Wix gave me a confirmation for my email address: joeyyutangco@gmail.com/  However, everytime I request for a change in my password, Wix says there is something wrong wih my email address.

    • joeyyutangco

      Replied by joeyyutangco March 26, 2014

      4get it... i am already logged in...

    • Maya Wix Team

      Replied by Maya March 26, 2014

      Hi  joeyyutangco,

      I am happy to hear that it works for you - please do not hesitate to contact us again if you need assistance.





      Maya Support-Team Wix
  • meerinfo

    Replied by meerinfo March 25, 2014

    Hey Team,

    We have a website under

    Hey Team,

    I have a website under http://meerinfo.wix.com/catterybluelou#!home/mainPage

    but can't remember the login i used.(something with meerinfo?)

    help is very appreciated.




    • Danna Wix Team

      Replied by Danna March 25, 2014



      Your account email is: marleen009@hotmail.com


      Please use it to login and let us know if you need more help!


      Danna- Wix Team
  • jj0089

    Replied by jj0089 March 25, 2014

    Good Evening,

    I have three host accounts: peacezen.net, eacezen.org, and peace.info, I don't have the log-in or password? Can you assist with the correct procedures on log-in?  Host is godaddy. There's no websites on their domain.


    • Tal Wix Team

      Replied by Tal March 25, 2014



      None of these domain is connected to any Wix account.

      Please elaborate what you wish to do with these domains.


      Thank you for your cooperation,

      Tal, Wix Team
  • cheatdaysweets

    Replied by cheatdaysweets March 21, 2014

    I cant access my website http://jesflesch.wix.com/cheatdaysweets

    I thought the email associated with this site was cheatdaysweets@gmail.com but when I use that to log in, it doesn't show my website. So I'm lost. Help!

    • Danna Wix Team

      Replied by Danna March 22, 2014



      Your account email is jesflesch@gmail.com.


      Let us know if you need any further assistance!


      Danna- Wix Team
  • smartbusiness1010

    Replied by smartbusiness1010 March 21, 2014

    I'm having the same email issue for http://owlleraninginfo.wix.com/thelearningowl I tried the email I thought was associated but it said that it's wrong. I think I may have typed it in wrong,

    • shayb7 Wix Team

      Replied by shayb7 March 21, 2014



      The email address associated with your Wix account is 'owlleraninginfo@gmail.com'. In case you do not remember your password, please follow the instructions here.


      If you need any further assistance, please let us know.

  • coleashleymichelle

    Replied by coleashleymichelle March 20, 2014

    Hello Wix Team,

    I forgot my email that I made the following with: 


    I've tried three separate emails but none of them have worked!  Hope you can help me out! If you could email cole.ashleymichelle@gmail.com the response, I'd greatly appreciate it!




  • elgertay

    Replied by elgertay March 20, 2014

    Hello, I forgot my email to my account on this website : http://www.wix.com/blackshotgs/adder7/Page 0

    Please advice! Thanks

  • sandralima9

    Replied by sandralima9 March 20, 2014

    Access account


    I am trying to log onto this wix account :


    I cant remember the email, but I do remember the password. Please help me out!

    • Bender Wix Team

      Replied by Bender March 20, 2014



      The account you are looking for is registered with ninastorms@ymail.com.

      In case you do not remember your password, please follow the instructions here

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply