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wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.
 

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 
 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.
 

Please note- If you are having problems with resetting your password, please follow these steps:
 
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(660 replies total)

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  • lizbomben

    Replied by lizbomben April 4, 2014

    Hi, can you help. I cannot log in and WIX doesn't recognise the email address which is strange. The account is bombenandkosa. If you could assist me please.

    • Danna Wix Team

      Replied by Danna April 4, 2014

      Hi,

       

      I wasn't able to locate a Wix account under the username bombenandkosa.

       

      Please provide us with your site's address so we may locate its account and assist you further.

       

      Danna- Wix Team
    • lizbomben

      Replied by lizbomben April 4, 2014

      Thanks. I sorted it out.

       

    • Danna Wix Team

      Replied by Danna April 4, 2014

      Great! Please feel free to contact us for any assistance in the future!

      Danna- Wix Team
  • brolph

    Replied by brolph April 3, 2014

    I need help logging in to "lightning-creek-forge.com" i cant get any emails at "sales@lightning-creek-forge.com" please email me at brolph@gmail.com or call me 480 329 4552

    • brolph

      Replied by brolph April 3, 2014

      I'm logged in as brolph but not connected to "http://www.lightning-creek-forge.com/" need help getting linked to my sight

    • gills2 Wix Team

      Replied by gills2 April 3, 2014

      Hey  brolph,

       

      The site "lightning-creek-forge.com" appears under the account associated with admin@lightning-creek-forge.com email address.

       

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.

       

      Thanks,

      Gill, Wix Team
  • rosemarymorrett8

    Replied by rosemarymorrett8 March 31, 2014

    I have multiple accounts and cannot find my farm2jars3 site. Please help. Thanks.

    • shayb7 Wix Team

      Replied by shayb7 March 31, 2014

      Hey,

       

      Please note that I was unable to locate your Wix account using the information you have provided. In order to locate your Wix account please provide us with one of the following:

       

      1. The URL of your Wix site under this account.

      2. Email addresses/usernames you may have used with this account.

      3. A link to your site's editor - you can search for the link in your browser's history, simply open your browser and press Ctrl + H.

       

      Awaiting your reply

  • liquidartheather8

    Replied by liquidartheather8 March 30, 2014

    please help it is telling me my email doesnt exhist when i attempt to log onto my page "www.heathercraig.wix.com/liquidart" my email is liquidart_heather@aol.com can you help please

    • liquidartheather8

      Replied by liquidartheather8 March 30, 2014

      i can not upgrade or log on pleas help me locate my page :( ive even tried my other email addresses and nothing i working i cant remember witch one i used therfore i can not upgrade my wix website

    • Maya Wix Team

      Replied by Maya March 31, 2014

      Hi  liquidartheather8,

      Please log in using the following address: www.liquidart_heather@aol.com

      Once you are logged in you can change the email under My Account > Settings (next to Manage Premium).

       

      Please follow the instructions above in case you forgot your password.

       

      Thanks,

       

       

      Maya Support-Team Wix
    • liquidartheather8

      Replied by liquidartheather8 March 31, 2014

      hello?

    • liquidartheather8

      Replied by liquidartheather8 March 31, 2014

      that email address is telling me that there has been no website started i need to figure out what is going on

       

       

      http://heathercraig.wix.com/liquidart <this is my website please figure out witch email is linked to it, & if you say it is my liquidart_heather@aol.com than why is it telling me i ahve not set up a website?

    • Eileen Wix Team

      Replied by Eileen April 1, 2014

      Hey liquidartheather8

      Please note that you have 2 accounts:

      1. Your site is under the login email www.liquidart_heather@aol.com (yes, with the www.) 

      2. Second account is under the login email liquidart_heather@aol.com - that is an empty account.

      Eileen, Wix Team.
  • itswhatever2504

    Replied by itswhatever2504 March 29, 2014

    Hey Team, I forgot my email to my account on this website:

    http://itswhatever250.wix.com/itswhatever

    Can you help me? Thank you.

    • Tal Wix Team

      Replied by Tal March 30, 2014

      Hi,

       

      It seems like you have misspelled your e-mail address when creating your account.

      Please login your account using this email address:

      itswhatever250@gmail.coom

      You can change your account email address, or you can transfer your site to your current account (itswhatever250@gmail.com).

      In order to change you email address, please go to My Account > next to Manage Premium, click Settings > change your e-mail.
      You can also change your user name and password from here.

      In order to transfer your site, follow instructions here.

       

      Please inform us whether you need any further assistance.

      Tal, Wix Team
  • dogge125

    Replied by dogge125 March 27, 2014

    Hi, 

    I pointed www.goowtech.com to a site I created here at Wix. My upgrade has now expired and I want to renew. However, I can't remember what email address I used for my Wix account. Could you please help me out? 

    • gills2 Wix Team

      Replied by gills2 March 28, 2014

      Hey,

       

      This site was created under the account associated with 'ianrickard.bjorkdal@student.bond.edu.au' email address. 

      Please use these details to log in to your account. 

       

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.


       

      Thanks,

      Gill, Wix Team
  • neilhowarth1982

    Replied by neilhowarth1982 March 27, 2014

    Hello wix team, I've forgotten the email to this website: http://inatthedeepend.wix.com/njwedding

    Could you let me know please? Much appreciated!

    • Dean Wix Team

      Replied by Dean March 27, 2014

      Hey,

      It is: neilhowarth1982@hotmail.com

      All the best, Dean - Wix Team
    • neilhowarth1982

      Replied by neilhowarth1982 March 28, 2014

      Hey, thanks for the address... I've logged in using neilhowarth1982@hotmail.com but the website isn't there. I just hit the 'start creating a website' page like the account is brand new. Could http://inatthedeepend.wix.com/njwedding be on another email? Please help!!? Really need access to edit the site asap. Many thanks, Neil 

    • Noa Wix Team

      Replied by Noa March 28, 2014

      Hi,

       

      We apologize for the misunderstanding.

      This website is under the account with the following address:

      inatthedeepend@hotmail.com

       

      REgards

      Noa - Wix Team
    • neilhowarth1982

      Replied by neilhowarth1982 March 28, 2014

      I'M IN!! THANKS!! :)

  • dettredietestamente

    Replied by dettredietestamente March 26, 2014

    Entering my account

    I cannot enter my account today. It is very important to work on my site today. Please help me as soon as possible. 

     

    Kind Regards

    Mejbritt 

    www.livetsskole.info

    • Bender Wix Team

      Replied by Bender March 26, 2014

      Hi!

       

      Please follow the instructions above.

      If the problem persists could you please provide more information, for example, some screenshots on the issue you encountered? So we can clarify the issue properly and provide further assistance. For instructions on how to take a screenshot, please use this link.

  • joeyyutangco

    Replied by joeyyutangco March 26, 2014

    I can't access my account for http://joeyyutangco.wix.com/smartnfit.  When I loged in via Facebook, Wix gave me a confirmation for my email address: joeyyutangco@gmail.com/  However, everytime I request for a change in my password, Wix says there is something wrong wih my email address.

    • joeyyutangco

      Replied by joeyyutangco March 26, 2014

      4get it... i am already logged in...

    • Maya Wix Team

      Replied by Maya March 26, 2014

      Hi  joeyyutangco,

      I am happy to hear that it works for you - please do not hesitate to contact us again if you need assistance.

       

      Thanks,

       

       

      Maya Support-Team Wix
  • meerinfo

    Replied by meerinfo March 25, 2014

    Hey Team,

    We have a website under

    Hey Team,

    I have a website under http://meerinfo.wix.com/catterybluelou#!home/mainPage

    but can't remember the login i used.(something with meerinfo?)

    help is very appreciated.

     

     

     

    • Danna Wix Team

      Replied by Danna March 25, 2014

      Hi,

       

      Your account email is: marleen009@hotmail.com

       

      Please use it to login and let us know if you need more help!

       

      Danna- Wix Team

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