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wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.
 

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 
 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.
 

Please note- If you are having problems with resetting your password, please follow these steps:
 
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(654 replies total)

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  • djgimz

    Replied by djgimz April 8, 2014

    thanks guys ! excellent customer service !!! finally got my account back. 

    • Danna Wix Team

      Replied by Danna April 8, 2014

      It's our pleasure :) Enjoy your site and please feel free to contact us again for any assistance in the future!

       

      Danna- Wix Team
  • coppockkatherine

    Replied by coppockkatherine April 8, 2014

    My web address is: http://wickedreel.wix.com/wickedreeltheatre

    The username was Wicked Reel

    Now it says my email address is unregistered and I cannot log in.

    • Danna Wix Team

      Replied by Danna April 8, 2014

      Hi,

       

      Your account email is: wickedreel@gmail.com

       

      Please use it to login and let us know if you need more help!

       

      Danna- Wix Team
  • jamesoncorrea

    Replied by jamesoncorrea April 7, 2014

    forgot password and it's not sending it on my email. please help.   djgimz@scarboroughdjservice.ca

    • Ron Wix Team

      Replied by Ron April 7, 2014

      Hi,

       

      Please contact us directly from the email address assigned to your account in order for us to reset your password.

      Ron, Wix Team
    • jamesoncorrea

      Replied by jamesoncorrea April 7, 2014

      i can't contact you directly because i can't log in.  this is why i had to create this user in order to post here. please advise.  i can email you directly from that email. where should i email it to? 

    • Gat Wix Team

      Replied by Gat April 7, 2014

      Hello,

      You can email us directly from the address djgimz@scarboroughdjservice.ca and we will reset your password.

      please send your email to support@wix.com.

       

      Thanks,

       

      Gat Wix Team.
  • caol29ster

    Replied by caol29ster April 7, 2014

    Hello, I have serious problems to login I'm trying to login with the e-mail kams9412@hotmail.com but when I put the password it says invalid password, not eve incorrect; I tried to change it 3 different times but each one is invalid and finally I try to put them really slow and they don't even worked. HELP !

    • Ron Wix Team

      Replied by Ron April 7, 2014

      Hi,

       

      Please contact us directly from the email address assigned to your account in order for us to reset your password.

       

      Ron, Wix Team
  • lizbomben

    Replied by lizbomben April 4, 2014

    Hi, can you help. I cannot log in and WIX doesn't recognise the email address which is strange. The account is bombenandkosa. If you could assist me please.

    • Danna Wix Team

      Replied by Danna April 4, 2014

      Hi,

       

      I wasn't able to locate a Wix account under the username bombenandkosa.

       

      Please provide us with your site's address so we may locate its account and assist you further.

       

      Danna- Wix Team
    • lizbomben

      Replied by lizbomben April 4, 2014

      Thanks. I sorted it out.

       

    • Danna Wix Team

      Replied by Danna April 4, 2014

      Great! Please feel free to contact us for any assistance in the future!

      Danna- Wix Team
  • brolph

    Replied by brolph April 3, 2014

    I need help logging in to "lightning-creek-forge.com" i cant get any emails at "sales@lightning-creek-forge.com" please email me at brolph@gmail.com or call me 480 329 4552

    • brolph

      Replied by brolph April 3, 2014

      I'm logged in as brolph but not connected to "http://www.lightning-creek-forge.com/" need help getting linked to my sight

    • gills2 Wix Team

      Replied by gills2 April 3, 2014

      Hey  brolph,

       

      The site "lightning-creek-forge.com" appears under the account associated with admin@lightning-creek-forge.com email address.

       

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.

       

      Thanks,

      Gill, Wix Team
  • rosemarymorrett8

    Replied by rosemarymorrett8 March 31, 2014

    I have multiple accounts and cannot find my farm2jars3 site. Please help. Thanks.

    • shayb7 Wix Team

      Replied by shayb7 March 31, 2014

      Hey,

       

      Please note that I was unable to locate your Wix account using the information you have provided. In order to locate your Wix account please provide us with one of the following:

       

      1. The URL of your Wix site under this account.

      2. Email addresses/usernames you may have used with this account.

      3. A link to your site's editor - you can search for the link in your browser's history, simply open your browser and press Ctrl + H.

       

      Awaiting your reply

  • liquidartheather8

    Replied by liquidartheather8 March 30, 2014

    please help it is telling me my email doesnt exhist when i attempt to log onto my page "www.heathercraig.wix.com/liquidart" my email is liquidart_heather@aol.com can you help please

    • liquidartheather8

      Replied by liquidartheather8 March 30, 2014

      i can not upgrade or log on pleas help me locate my page :( ive even tried my other email addresses and nothing i working i cant remember witch one i used therfore i can not upgrade my wix website

    • Maya Wix Team

      Replied by Maya March 31, 2014

      Hi  liquidartheather8,

      Please log in using the following address: www.liquidart_heather@aol.com

      Once you are logged in you can change the email under My Account > Settings (next to Manage Premium).

       

      Please follow the instructions above in case you forgot your password.

       

      Thanks,

       

       

      Maya Support-Team Wix
    • liquidartheather8

      Replied by liquidartheather8 March 31, 2014

      hello?

    • liquidartheather8

      Replied by liquidartheather8 March 31, 2014

      that email address is telling me that there has been no website started i need to figure out what is going on

       

       

      http://heathercraig.wix.com/liquidart <this is my website please figure out witch email is linked to it, & if you say it is my liquidart_heather@aol.com than why is it telling me i ahve not set up a website?

    • Eileen Wix Team

      Replied by Eileen April 1, 2014

      Hey liquidartheather8

      Please note that you have 2 accounts:

      1. Your site is under the login email www.liquidart_heather@aol.com (yes, with the www.) 

      2. Second account is under the login email liquidart_heather@aol.com - that is an empty account.

      Eileen, Wix Team.
  • itswhatever2504

    Replied by itswhatever2504 March 29, 2014

    Hey Team, I forgot my email to my account on this website:

    http://itswhatever250.wix.com/itswhatever

    Can you help me? Thank you.

    • Tal Wix Team

      Replied by Tal March 30, 2014

      Hi,

       

      It seems like you have misspelled your e-mail address when creating your account.

      Please login your account using this email address:

      itswhatever250@gmail.coom

      You can change your account email address, or you can transfer your site to your current account (itswhatever250@gmail.com).

      In order to change you email address, please go to My Account > next to Manage Premium, click Settings > change your e-mail.
      You can also change your user name and password from here.

      In order to transfer your site, follow instructions here.

       

      Please inform us whether you need any further assistance.

      Tal, Wix Team
  • dogge125

    Replied by dogge125 March 27, 2014

    Hi, 

    I pointed www.goowtech.com to a site I created here at Wix. My upgrade has now expired and I want to renew. However, I can't remember what email address I used for my Wix account. Could you please help me out? 

    • gills2 Wix Team

      Replied by gills2 March 28, 2014

      Hey,

       

      This site was created under the account associated with 'ianrickard.bjorkdal@student.bond.edu.au' email address. 

      Please use these details to log in to your account. 

       

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.


       

      Thanks,

      Gill, Wix Team

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