Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.
 

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 
 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.
 

Please note- If you are having problems with resetting your password, please follow these steps:
 
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(655 replies total)

Show my replies first
  • seifertkh

    Replied by seifertkh May 5, 2014

    Hi,

    My domain(s) are dukerei.com or dukerealestateinvestments.com.  I don't remember which email address I used to set it up.  I've checked them all, but none seem to work....If have the right email address, I can probably figure out the pw.

    Help!

    • Eyal Wix Team

      Replied by Eyal May 6, 2014

      Hey, 

       

      Please try using the following email address: dukereinvestments@gmail.com

      To change your username, email and password, go to My Account and click "Settings". Update your details in the relevant fields.

      To change your other details (such as: credit card, address, etc.), go to My Account and click Manage Premium.
       

      If you require further assistance, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • mikegeyser

    Replied by mikegeyser May 4, 2014

    Hi, I just upgraded computer and now have to reenter all my login info for all secure sites I use. The email I signed up with to wix is mike@towntech707.com Thing is, I let that domain expire as it was no longer needed, but I forgot to update my Wix account with my current email address...and I can't remember the password to get back into my account...and since the recovery email is set to send to the above address, which is no longer accessible...I'm out of luck until you guys get me a temp password or change the email on the account. so, help me out :)
    Thanks.

     

    -Mike W.

    • Eyal Wix Team

      Replied by Eyal May 4, 2014

      Hey Mike, 

       

      Please note that the account that is associated with the email address you provided us with is completely empty. 

       

      I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply

      Eyal, Wix Customer Support Team
  • jodiekitty

    Replied by jodiekitty May 3, 2014

    i asked early about my account i'm unable to get into , i got a reply but i cant respond to it. i cant remember what email i used to set the account up iv tried all the email accounts i have and only two work but they have no websites. i thought i set it up with the email musicvids77000@gmail.com but it says this email is not registered. 

    the name of my website is happyhyperhammys

    i think my username is happyhyperhammys 

    and the link i have is : http://www.wix.com/hyperhappyhammys/hyperhappyhammys.wix.com/sit

    • Rony Wix Team

      Replied by Rony May 3, 2014

      Hi,

       

      Please note that under this account there are not existing sites. Also note that this account is associated with jodiehoney@googlemail.com email address.

      Please make sure to use this details to log in to your account and edit your site.

       

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.

       

      Hope this helps! For any further assistance, please don't hesitate!

      Thanks, Rony Customer Solutions
  • jodiekitty

    Replied by jodiekitty May 3, 2014

    i made a website under the name of "hyperhappyhammys" 2 moths ago and never published but now i cant remember what email address i set it up with and all i can remember is the site name was hyperhappyhammys. 

    • ilan-t Wix Team

      Replied by ilan-t May 3, 2014

      Hello,

       

      Unfortunately we can't locate your account with just the information, could you perhaps check your browser history to see you can find a link to the editor?

       

      Best regards

  • jamesjohnson86

    Replied by jamesjohnson86 May 1, 2014

    Hi,

    I have forgot what email account I have used to sign up to my wix premium site. The site being www.cometeachinasia.com. I brought a gmail account from you guys under admin@cometeachinasia.com - I thought I had changed the login to this email account. However it wont let me log in. I have also tried the 2 other email accounts which I thought it could be registered under. teacheslenglishinasia@gmail.com & jameschina1986.

    Please could you reset my account to the admin@cometeachinasia (which is registered under my account anyway)

    Any help logging in would be greatly appreciated!!!!

    Thanks!

    I have also had to create a new account to post this!

    • Jonathan Wix Team

      Replied by Jonathan May 1, 2014

      The account's registered email address is:

      jameschina1986@gmail.com

       

      We recommend you to copy it from here, paste it when logging in and using the 'forgot my password' button if need be.

  • tayyem3107

    Replied by tayyem3107 April 30, 2014

    im not able to log in to my account with my email alforteph@gmail.com when i try to go to the forgot password it keeps on giving me that the email isn't registered i tried  to clean the cashe but it didnt work

    • Shai Wix Team

      Replied by Shai April 30, 2014

      Hello,

       

      There is no account registered under that email address. You are currently replying to this ticket via tayyem310@yahoo.com. Perhaps this is the account email? Or do you have another account with us?

       

      If you are trying to access a different account, please provide the following details:


      1. Wix Username:
      2. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      3. Domain Name attached to your account:

      Thanks and I await your reply.

      Shai - Wix Support
  • hawleyhughes

    Replied by hawleyhughes April 22, 2014

    I am still logged in ITDdance.com but can't change the email address because I  forgot the password.I(lesson - don't work late at night) and I  entered the email incorrectly. It shoudl be Hawleyhughes1@gmail.com - which I can access, however, I entered the email as hawleyhughes@gmail.com - which I have no idea whose it is.

    • Jonathan Wix Team

      Replied by Jonathan April 22, 2014

      hawleyhughes@gmail.com is not an email address registered to any Wix user account. Also ITDdance.com is not an active site (leads nowhere) and the domain is not registered at Wix.

       

      Please elaborate.

  • i94719

    Replied by i94719 April 17, 2014

    Hi, I cant get my account, log in as info@smgwawasan.com but different log in name is reflecting, why this is happen?

     

    User name reflecting : i 94719 

    Please let me know . I dont want to create another webpage, because I need to update more picture on my webpage : www.smgwawasan.wix.com/smgwawasan

    Thank you for your action

    Regards

     

    Arul

    Malaysian Mobile : +6016 6121059

     

    • Fanny Wix Team

      Replied by Fanny April 17, 2014

      Hey Arul,

       

      Indeed, the username of your account info@smgwawasan.com is i94719.

       

      You can change your Wix username by following these instructions: How can I change my Wix username?

       

      Let us know,

       

      Have a great day,

       

       

      Fanny - Équipe Wix
  • tanker67427

    Replied by tanker67427 April 16, 2014

    Hello,

    I'm attempting to get logged into my boss's website (http://automotivesavannah.wix.com/mralternatorstarter) because he wishes for me to do some changes and update it. However he doesn't know the login information. The employee before me didn't write down any of the information needed to login to webmaster's login. I am requesting that information needed to be able to login as the webmaster of the page. so that I may make changes.

    • tanker67427

      Replied by tanker67427 April 16, 2014

      I'm logged into my facebook acct to post about this, however... I don't know any of the information in regards to the webpage itself. its for a business and needs to be taken care of as soon as possible... the name of the company is Mr. Alternator & Starter, based in SAvannah GA.

    • Ira Bel Wix Team

      Replied by Ira Bel April 16, 2014

      Hello,

       

      The registered e-mail for this site's account is automotivesavannah@gmail.com

      If you or your boss have access to this e-mail, please use "forgot password" option to restore the password.

       

      Please reply to this post in case you need further assistance

  • texherco

    Replied by texherco April 14, 2014

    Can someone please call me @ 832-272-5057 I created a website last year and I don't remember the username and password. I don't want to start all over. The name of the company is Texas Heritage Program...

    • Yotam Wix Team

      Replied by Yotam April 15, 2014

      Hi,

       I can see that the email you are currently using (texherco@texhercoal.com) has an account with two sites under it.

      Please check out this page for instructions in case you forgot your password.

       

      If you require any further assistance, feel free to contact us again. 

      Yotam Wix Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply