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wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.
 

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 
 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.
 

Please note- If you are having problems with resetting your password, please follow these steps:
 
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(659 replies total)

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  • fleurmcconnon

    Replied by fleurmcconnon June 24, 2014

    Please help me, I need to access my site:

    http://fleurmcconnon.wix.com/teaching-learning

    But it keeps saying the password is wrong.

    I have changed it several times today with no luck.

    Thanks, Fleur

    • Ron Wix Team

      Replied by Ron June 24, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      Are you referring to the password on your site or the password to access your Wix account?

       

       

       

      Ron, Wix Team
  • bmritsinthename5

    Replied by bmritsinthename5 June 21, 2014

    Hi,

    I tried to change the email that is connected with my account from bmritsinthename@gmail.com to benrobinsonav@gmail.com but it seems to have disconnected me from my account completely and I am now unable to log in with either of my email addresses and passwords. The only way I have managed to log in to post this is via connecting with my Google+ account and when I go to check my already finished website (http://bmritsinthename.wix.com/benrobinson) it isn't there to edit. HELP!?

    Cheers,

    Ben.

    • Ira Bel Wix Team

      Replied by Ira Bel June 21, 2014

      Hello,

       

      We can see that your current registered e-mail is benrebinsonav@gmail.com.

      Please use this e-mail to log in and change the e-mail to the correct one.

       

      Please feel free to contact us in case you need further assistance. 

  • cocohamel

    Replied by cocohamel June 17, 2014

    login pasword forgotten

    HI,

    I created a wix wbsite and can not remember the pASSOWRD AND DO NOT HAVE IT STORE AS MY LAPTOP DIED. THE EMAIL ADRESS I SUED TO REGSITER, i do not have the password either as i lost it all when my laptop died.

     

    What can i do? I do have another wix website and another email adress i could communicate with.

     

    PLEASE HELP

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 17, 2014

      can you please send us the URL of the website you're referring to ?

      Alon - Wix Team
  • frozengoods16

    Replied by frozengoods16 June 17, 2014

    Hi,

    I am currently helping do a memorial website for somebody, but I lost the password, and the account is registered under their email. The problem is that they are away for the whole week, and I told them I would finish it this week, but I can't now. Is there any way I could get the password for the account?

    Email: ria.rox@live.ca
    Website URL: riarox.wix.com/anderson-memorial

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 17, 2014

      we're terribly sorry but we need to get a confirmation e-mail from the owner of the account in order to grant you access to it

      Alon - Wix Team
    • frozengoods16

      Replied by frozengoods16 June 17, 2014

      Actually that's fine I found it now thanks.

    • frozengoods16

      Replied by frozengoods16 June 17, 2014

      Oh wow now it doesn't work. Can you check when the password was last changed? I didn't change it more than once as far as I remember, so if it IS changed, then that isn't good. Does it reset after a certain number of password attempts or something?

    • Noa Wix Team

      Replied by Noa June 17, 2014

      Hi,

       

      Unfortunately we have no option of viewing these details.

      Please contact the account owner.

       

      Thanks,

      Noa - Wix Team
  • robert757

    Replied by robert757 June 16, 2014

    I need to retrieve my account 

    account name : ecogear

    email registered to it : robert@eco-gear.ca

    URl : eco-gear.ca

     

    • Eyal Wix Team

      Replied by Eyal June 16, 2014

      Hi Robert,

       

      Please try logging in using the following email address ecogearinc@gmail.com

       

      Please use the 'forgot password' option in the Login button:

       
      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
       
      An email will be sent to you with instructions and a link to update your password.
       
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.
       
      If you require further assistance, please let us know!
      Thank you
      Eyal, Wix Customer Support Team
    • robert757

      Replied by robert757 June 16, 2014

      i tried both and this second account "robert757" was created in the process!

      Pls help me gain access to the original acccount at "ecogear"

    • gills2 Wix Team

      Replied by gills2 June 16, 2014

      Hey,

       

      Have you tried using: ecogearinc@gmail.com email address?

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.

       

      Thanks,

      Gill, Wix Team
  • tonydelittle

    Replied by tonydelittle June 16, 2014

    I built a site with wix and wish to re activate the site and change some details but the email address is no longer active.

    How can i get in to change my settings

    • tonydelittle

      Replied by tonydelittle June 16, 2014

      Can i get some assistance regarding this please.

      Regards,

      Tony

    • Jonathan Wix Team

      Replied by Jonathan June 16, 2014

      Please provide us with a link to the site in question.

  • bstebbins77

    Replied by bstebbins77 June 14, 2014

    I cleared my cache, unblocked cookies, and tried every possible email.  I still cannot access my account to edit my site.  NEED HELP!

    • Eyal Wix Team

      Replied by Eyal June 14, 2014

      Hey bstebbins77,

       

      Please specify exactly the issue you are experiencing. I see that you are writing to us from an account that is empty, perhaps you are logged in to the wrong account. 

       

      I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:


      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.

       

      Eyal, Wix Customer Support Team
  • vannkelly1974

    Replied by vannkelly1974 June 12, 2014

    need help bad cant remember my email address or password from my website to edit it www.vkp1.com

    • Helle Wix Team

      Replied by Helle June 12, 2014

      Hi,

       

      your website is registered with the email address  "vann_kelly@vkp1.com"/

      To reset your password please follow the instructions here.

       

      Please let us know, if you should require further assistance.

      Have a nice day,

      Helle, Support-Team Wix
  • cathyglisson

    Replied by cathyglisson June 11, 2014

    I hit reset password, but when i went to my email i found out my email was deleted because i havent been on it for too long.what do I do?

     

    (this is for my old account)

    • Ellie Wix Team

      Replied by Ellie June 12, 2014

      Hi Cathy,

       

       Please assist me by providing with as much of the following information as possible so that I may locate the account in question:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

       

       

      All the best, Ellie
  • shakeel-khan

    Replied by shakeel-khan June 9, 2014

    Hi Wix

    I cannot log in I don't know why...username and password doesnt work..

    site address is www.elitepropertylondon.com 

     

    Thanks

    • Shai Wix Team

      Replied by Shai June 9, 2014

      I am sorry you are experiencing difficulties. I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.

      Shai - Wix Support
    • shakeel-khan

      Replied by shakeel-khan June 9, 2014

      I don't remember the username it would be one of the following

      elitepropertylondon@gmail.com

      shakeel.elitepropertylondon@gmail.com 

      shakeel-khan@live.co.uk

      I do not know the wix url 

      the domain attached is www.elitepropertylondon.com

       

      Thanks

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 10, 2014

      none of the e-mails that you've shared with us matches the actual e-mail that was used for this account.

      However, we can share with you the user name of the account in question

      "User name : elitepropertyilford"

      We hope it will help you to track down your account login information

      Alon - Wix Team

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