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wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.
 

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 
 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.
 

Please note- If you are having problems with resetting your password, please follow these steps:
 
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(654 replies total)

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  • tonydelittle

    Replied by tonydelittle June 16, 2014

    I built a site with wix and wish to re activate the site and change some details but the email address is no longer active.

    How can i get in to change my settings

    • tonydelittle

      Replied by tonydelittle June 16, 2014

      Can i get some assistance regarding this please.

      Regards,

      Tony

    • Jonathan Wix Team

      Replied by Jonathan June 16, 2014

      Please provide us with a link to the site in question.

  • bstebbins77

    Replied by bstebbins77 June 14, 2014

    I cleared my cache, unblocked cookies, and tried every possible email.  I still cannot access my account to edit my site.  NEED HELP!

    • Eyal Wix Team

      Replied by Eyal June 14, 2014

      Hey bstebbins77,

       

      Please specify exactly the issue you are experiencing. I see that you are writing to us from an account that is empty, perhaps you are logged in to the wrong account. 

       

      I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:


      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.

       

      Eyal, Wix Customer Support Team
  • vannkelly1974

    Replied by vannkelly1974 June 12, 2014

    need help bad cant remember my email address or password from my website to edit it www.vkp1.com

    • Helle Wix Team

      Replied by Helle June 12, 2014

      Hi,

       

      your website is registered with the email address  "vann_kelly@vkp1.com"/

      To reset your password please follow the instructions here.

       

      Please let us know, if you should require further assistance.

      Have a nice day,

      Helle, Support-Team Wix
  • cathyglisson

    Replied by cathyglisson June 11, 2014

    I hit reset password, but when i went to my email i found out my email was deleted because i havent been on it for too long.what do I do?

     

    (this is for my old account)

    • Ellie Wix Team

      Replied by Ellie June 12, 2014

      Hi Cathy,

       

       Please assist me by providing with as much of the following information as possible so that I may locate the account in question:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

       

       

      All the best, Ellie
  • shakeel-khan

    Replied by shakeel-khan June 9, 2014

    Hi Wix

    I cannot log in I don't know why...username and password doesnt work..

    site address is www.elitepropertylondon.com 

     

    Thanks

    • Shai Wix Team

      Replied by Shai June 9, 2014

      I am sorry you are experiencing difficulties. I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.

      Shai - Wix Support
    • shakeel-khan

      Replied by shakeel-khan June 9, 2014

      I don't remember the username it would be one of the following

      elitepropertylondon@gmail.com

      shakeel.elitepropertylondon@gmail.com 

      shakeel-khan@live.co.uk

      I do not know the wix url 

      the domain attached is www.elitepropertylondon.com

       

      Thanks

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 10, 2014

      none of the e-mails that you've shared with us matches the actual e-mail that was used for this account.

      However, we can share with you the user name of the account in question

      "User name : elitepropertyilford"

      We hope it will help you to track down your account login information

      Alon - Wix Team
  • dricksjohnson

    Replied by dricksjohnson June 7, 2014

    Not yet. Went to wix.com, said to log in (maybe go to my account), but it brought up the account at http://dricksjohnson.wix.com/2nd-american-rev-wix which isn't the one I need. I need to get to the log-in site that lets me choose which account I want. This is really getting frustrating.

    • Danna Wix Team

      Replied by Danna June 7, 2014

      Hi,

       

      Please provide us with the address of the site you wish to edit, so we can locate its account and further assist you.

       

      Danna- Wix Team
    • dricksjohnson

      Replied by dricksjohnson June 7, 2014

      It's http://dricksnovel.wix.com/drickswix4 Thanks.

    • Kosta Wix Team

      Replied by Kosta June 8, 2014

      Hi,

       

      Please note that Tali has already replied your question and provided you with the accounts email address. 

       

      In the future please avoid posting duplicated questions, as it makes it harder for us to to monitor the progress and assist you efficiently. 

       

      Thank you for understanding.  

      Kosta, Customer Solutions.
    • dricksjohnson

      Replied by dricksjohnson June 8, 2014

      No, Tali hasn't provided me with anything I can use. I had hoped to get to the log-in page so I could select my desired account. An account comes up, but it's
      2nd-american-rev-wix
      http://dricksjohnson.wix.com/2nd-american-rev-wix and is NOT the one I need to get to. That is http://dricksnovel.wix.com/drickswix4 and I really don't understand why I can't be directed to that site with the builder enabled. I am also very dubious that drickssubscribe@yahoo.com is the proper address for the site I want. I think it's probably dricksnovel@yahoo.com I have been saying the same thing every time -- I can't log in since no login screen appears. If you would just send me the URL for the builder for http://dricksnovel.wix.com/drickswix4 I think it would be fixed.

    • dricksjohnson

      Replied by dricksjohnson June 8, 2014

      One more thing. Kosta wrote:

      Please note that Tali has already replied your question and provided you with the accounts email address.

      In the future please avoid posting duplicated questions, as it makes it harder for us to to monitor the progress and assist you efficiently. 

      What do you mean by "duplicated questions?" I have repeated my request and described the problem many times, but that's because you haven't resolved the problems. I repeat yet again. I need the web address for the site http://dricksnovel.wix.com/drickswix4 with the builder enabled. I don't see why you're unable to do this.

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 9, 2014

      it seems that you've created two different accounts:

      1. http://dricksnovel.wix.com/drickswix4 - which is registered under (drickssubscribe@______.com; do you recognize this e-mail address ? if so, please use the "forgot password" option in order to restart your account's password.

      2. http://dricksjohnson.wix.com/2nd-american-rev-wix - which is registered under " dricksjohnson@_______.net"

      Alon - Wix Team
    • dricksjohnson

      Replied by dricksjohnson June 9, 2014

      I have not created an account under drickssubscribe@yahoo.com. That email address may be visible to you since I used it as a "reply to" address in my website http://dricksnovel.wix.com/drickswix4 but the site isn't registered to that email address. The correct email address should be dricksjohnsn@comcast.net or maybe dricksnovel@yahoo.com. I'm posting the URL for what comes up when as instructed I go to Wix.com to open my website, "Defending the Second American Revolution" http://www.wix.com/my-account/sites#/a082bbe7-b2a1-441c-9b96-38316ea86b1f opens (n.b. I have several sitebuilder accounts with similar names, but http://dricksnovel.wix.com/drickswix4 is the one I need to edit.) When at wix.com" and I select My Account  there is no option for me to log in, and THAT is my problem. I need to be able to select the account I want, and I cannot. I need the URL that opens either a log-n page with options for my several accounts (that is what used to happen) or to go direct to the sitebuilder to open http://dricksnovel.wix.com/drickswix4

      I have been telling you this all along, but you don't seem to understand me. It's getting more than a little frustrating. Probably is for you too.

       

       

       

       

       

       

       

    • Ron Wix Team

      Replied by Ron June 10, 2014

      Hi,

       

      As mentioned above, the email address assigned to the account which holds the site you've previously mentioned is: drickssubscribe@yahoo.com

       

      Keep in mind that this has nothing to do whatsoever with the email address you're contacting us from.

       

      Do you own the this email address, can you access it?

      Ron, Wix Team
    • dricksjohnson

      Replied by dricksjohnson June 10, 2014

      I own the email address drickssubscribe@yahoo.com and can pull it up. Its traffic is made up almost entirely of promotions from "the Wix Team," and it is NOT the email address that should be assigned to the account, if by that you mean the email address I used to establish the account. As I wrote, it has been used only as to gather comments for the site. I set up the account with the email address either dricksjohnson@comcast.net or dricksnovel@yahoo.com I'm not sure which but one of them. You should try to get rid of whatever connection there is with drickssubscribe@yahoo.com and even remove it altogether from the site if needed. It can have nothing to do with accessing the account.

    • Ron Wix Team

      Replied by Ron June 11, 2014

      Hi,

       

      If you would like to transfer a site from one account to another, please follow the instructions below.

       

      You can easily transfer a Wix site from one account to another. This process will create a copy in the second account.
       

      To transfer a site: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Transfer Site > fill in the information in the pop-up windows that follow.

       

      The owner of the account receiving the site will receive an email from which they can confirm the transfer.

       

      Note: You can also transfer a domain, purchased from Wix, to another Wix account. Click here for information. However, please note that it is not possible to transfer a premium plan from one Wix account to another. Therefore if you transfer your domain to another account, the second account will need to upgrade to a premium plan to be able to use that domain. Check out our premium upgrade options here.
       

      For further instructions on transferring a site, click here.

       

      Once you're done, you can delete your unneeded account by following the instructions here.

       

      Let us know should you require further assistance.

       

       

       

       

      Ron, Wix Team
    • dricksjohnson

      Replied by dricksjohnson June 12, 2014

      Sign in to your Wix account > click My Sites > next to the relevant site

      But I can't do this. The website http://www.wix.com/my-account/sites#/noredirect comes up when I go to wix.com and there is no option to log in. Rather, 2nd-american-rev-wix http://dricksjohnson.wix.com/2nd-american-rev-wix comes up and the URL becomes http://www.wix.com/my-account/sites#/a082bbe7-b2a1-441c-9b96-38316ea86b1f

      Pressing "Manage sites" brings up the Handy shortcuts, but the selection to transfer fails to bring up the site that I want, whose URL is http://dricksnovel.wix.com/drickswix4

      I do not understand how I am to log in to my account, or to transfer an account when there is no option to select the account. Please pull up the sites I have listed and see if there is an option anywhere to select the account. If you find it, please tell me about it.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support June 12, 2014

      Hi,

      I understand that you do not wish the account to be assigned to the email drickssubscribe@yahoo.com however - regardless, it is at this time, Which means that when you try to recover your accounts' details, you need to recover them for this email. 

       

      After you login you can change it to which ever email you'd like or transfer it to an existing account registered under a different email.

       

      Follow the instructions here, when you need to enter the email use this one - drickssubscribe@yahoo.com as it currently is the email your website is registered under. 

       

       

      Dror - Wix Team
    • dricksjohnson

      Replied by dricksjohnson June 14, 2014

      Good news and slightly bad news. After opening Wix.com,  I fortunately noticed the Sign Out option and that I was signed in. On a (good) guess, I signed out and then signed right back in again. Presto! Up came a My Accounts page that showed all (4) of my accounts. I was able to see (and thus select) the account I needed.

      So at last I can edit the proper site.

      The (slightly) bad news: I'm still trying to transfer the site to dricksnovel@yahoo.com (the site's original email address. First two tries didn't seem to work, but I'll keep trying and will let you know if I get it the way it's supposed to be,

    • Dean Wix Team

      Replied by Dean June 14, 2014

      Hey,

       

      I can see there is no account under dricksnovel@yahoo.com,

       

      If you want to transfer the site to an account under that email address you will either have to create on or you can simply change the email address of the account this site is located on to the one above.

       

      To change your email address: Sign in to your Wix account > click My Sites > hover over the user panel at the top right of the page > click Account Settings > next to Email Address, enter your new email address > click Save Changes.

       

      Let us know how it went should you need additional help.

       
      All the best, Dean - Wix Team
  • dricksjohnson

    Replied by dricksjohnson June 6, 2014

    Still no good. I need to get to Website Builder for my website http://dricksnovel.wix.com/drickswix4 and not to the website itself. When I try to login now, website builder at http://dricksjohnson.wix.com/2nd-american-rev-wix comes up. That's not the one I need. Why doesn't the old Wix login page come up, which used to give me a choice between my several website accounts with Website Builder.

    • Tali Wix Team

      Replied by Tali June 7, 2014

      Hey

      The site in question is registered to the user account associated with this email address:

      drickssubscribe@yahoo.com

       

      If you do not recall your password, please use the 'forgot password' option in the Login button:

       
      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
       
      An email will be sent to you with instructions and a link to update your password. Please make sure to check your spam folder as well.
       
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.
      Tali, Wix Team
  • csdavey24

    Replied by csdavey24 June 4, 2014

    HI

    I have not used my Wix account for a few years and fear that I must have registered it with an old email address. When I go through the forgotten password procedure it states unregistered email on my two current emails. can anyone please help as I need to get the site currently seen under my domain taken down.

    Thanks

    • Jonathan Wix Team

      Replied by Jonathan June 5, 2014

      Please provide us with a link to one of these old sites so we can locate the account in question.

  • kfclampitt3

    Replied by kfclampitt3 June 1, 2014

    I used my facebook to log into my account to edit my page and i edit it often since i am a photographer.  i have it bookmarked.  well today i go to log on and it trys to create a new account and says i don't have an account.  But my site is clearly there however it won't log on with my face book i need help with this and i need help now i have new photos for my clients uploaded!  i need to be able to access my site now!

    help!

     

    kfclampittwix.com/capturedbykristie

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team June 1, 2014

      Hi,

       

      The email associated with the account is kfclampitt@gmail.com .

       

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.
      - you forgot the e-mail used to register the account.
       

      If you still can't login: 

      1. Clear cache
      - Close the Browser and open it again.
      - Go back to the email we sent.
      - Click the link.
      - Click "Load Anyway" on the security warning that pops up. 
       

      2. Make sure your cookies aren't blocked in your browser.
      If you have blocked your cookies you won't be able to use Wix.
      You can find instructions about your browser cookie depending on your browser here.
       

      Please note- If you are having problems with resetting your password, please follow these steps:
       
      If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.
      Best regards, Miki- Wix Support Team
  • senseselc

    Replied by senseselc June 1, 2014

    senseselc.wix.com/robert-evans

    can`t login do not want to use email account.can you help me.

    thank you

    robert

    • Gat Wix Team

      Replied by Gat June 1, 2014

      Hi Robert,

      I can see that you sent us this message while you were logged in to your account.

      Please let us know how can we further assist. 

       

      Gat Wix Team.

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