Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.

Please note- If you are having problems with resetting your password, please follow these steps:
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies (620 replies total)

Show my replies first
  • shimica

    Replied by shimica Yesterday


    I can't log into my Wix account.
    When I attempt to log in my password is rejected for being incorrect.
    Following the above suggestions, I have reset my password multiple times today.
    However, these new passwords are also being rejected as incorrect.
    I don't know what else to do.
    My site address is - www.jessicalopezcasas.com


    • Shai Wix Team

      Replied by Shai 20 hours ago

      You have made this reply using a different account than the one www.jessicalopezcasas.com is associated with.


      I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):

      Thanks and I await your reply.


    • shimica

      Replied by shimica 9 hours ago

      Sorry I didn't realise I was logged into a different account.

      Here is the required information for the account I am trying to access -

      1. I don't remember my username.

      2. jlopezcasas@hotmail.com

      3. www.jessicalopezcasas.com


    • Eileen Wix Team

      Replied by Eileen 8 hours ago

      Hey shimica

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here


      Eileen, Wix Team.
    • shimica

      Replied by shimica 4 hours ago

      Hi Eileen,

      I have cleared all my browsers (Firefox, Google Chrome & Safari) on two computers, attempted to log in on all these browsers on both computers and yet my password is rejected each time.
      I have reset my password again today and it is still not letting me access the jlopezcasas@hotmail.com account.
      I don't know what else to do.


  • hawleyhughes

    Replied by hawleyhughes 2 days ago

    I am still logged in ITDdance.com but can't change the email address because I  forgot the password.I(lesson - don't work late at night) and I  entered the email incorrectly. It shoudl be Hawleyhughes1@gmail.com - which I can access, however, I entered the email as hawleyhughes@gmail.com - which I have no idea whose it is.

    • Jonathan Wix Team

      Replied by Jonathan 2 days ago

      hawleyhughes@gmail.com is not an email address registered to any Wix user account. Also ITDdance.com is not an active site (leads nowhere) and the domain is not registered at Wix.


      Please elaborate.

  • i94719

    Replied by i94719 April 17, 2014

    Hi, I cant get my account, log in as info@smgwawasan.com but different log in name is reflecting, why this is happen?


    User name reflecting : i 94719 

    Please let me know . I dont want to create another webpage, because I need to update more picture on my webpage : www.smgwawasan.wix.com/smgwawasan

    Thank you for your action




    Malaysian Mobile : +6016 6121059


    • Fanny Wix Team

      Replied by Fanny April 17, 2014

      Hey Arul,


      Indeed, the username of your account info@smgwawasan.com is i94719.


      You can change your Wix username by following these instructions: How can I change my Wix username?


      Let us know,


      Have a great day,



      Fanny - Équipe Wix
  • tanker67427

    Replied by tanker67427 April 16, 2014


    I'm attempting to get logged into my boss's website (http://automotivesavannah.wix.com/mralternatorstarter) because he wishes for me to do some changes and update it. However he doesn't know the login information. The employee before me didn't write down any of the information needed to login to webmaster's login. I am requesting that information needed to be able to login as the webmaster of the page. so that I may make changes.

    • tanker67427

      Replied by tanker67427 April 16, 2014

      I'm logged into my facebook acct to post about this, however... I don't know any of the information in regards to the webpage itself. its for a business and needs to be taken care of as soon as possible... the name of the company is Mr. Alternator & Starter, based in SAvannah GA.

    • Ira Bel Wix Team

      Replied by Ira Bel April 16, 2014



      The registered e-mail for this site's account is automotivesavannah@gmail.com

      If you or your boss have access to this e-mail, please use "forgot password" option to restore the password.


      Please reply to this post in case you need further assistance

  • texherco

    Replied by texherco April 14, 2014

    Can someone please call me @ 832-272-5057 I created a website last year and I don't remember the username and password. I don't want to start all over. The name of the company is Texas Heritage Program...

    • Yotam Wix Team

      Replied by Yotam April 15, 2014


       I can see that the email you are currently using (texherco@texhercoal.com) has an account with two sites under it.

      Please check out this page for instructions in case you forgot your password.


      If you require any further assistance, feel free to contact us again. 

      Yotam Wix Team
  • yvesbex

    Replied by yvesbex April 10, 2014


    I didn't used my wix site/account  for a long time and  forgot my pasword. But after I hit the 'Forgot password' link and the message ' Email with a reset pasword link has send to you'  has appeared I don't recieve any mail. I 'm still using the same mailadress.  PS: I've just created a new account so I can post this question. Yves (Belgium)

    • Fanny Wix Team

      Replied by Fanny April 10, 2014



      I understand you are experiencing difficulties logging into your Wix account.
      May we ask you to login via the following link .

      Please go here and click on "Delete all sites".

      Then clear your browser's cache. For step-by-step instructions about how to clear your browser's cache, please follow this link. You can also find a video tutorial here.

      If you are still experiencing this problem, try the following:
      1) Try another browser such as Google Chrome, Internet Explorer and Mozilla Firefox.
      2) Try another computer and different internet network connections.

      If you are still experiencing difficulties thereafter please send us your registered email address and give us permission to reset your password and access your account.


      Have a great day,



      Fanny - Équipe Wix
  • djgimz

    Replied by djgimz April 8, 2014

    thanks guys ! excellent customer service !!! finally got my account back. 

    • Danna Wix Team

      Replied by Danna April 8, 2014

      It's our pleasure :) Enjoy your site and please feel free to contact us again for any assistance in the future!


      Danna- Wix Team
  • coppockkatherine

    Replied by coppockkatherine April 8, 2014

    My web address is: http://wickedreel.wix.com/wickedreeltheatre

    The username was Wicked Reel

    Now it says my email address is unregistered and I cannot log in.

    • Danna Wix Team

      Replied by Danna April 8, 2014



      Your account email is: wickedreel@gmail.com


      Please use it to login and let us know if you need more help!


      Danna- Wix Team
  • jamesoncorrea

    Replied by jamesoncorrea April 7, 2014

    forgot password and it's not sending it on my email. please help.   djgimz@scarboroughdjservice.ca

    • Ron Wix Team

      Replied by Ron April 7, 2014



      Please contact us directly from the email address assigned to your account in order for us to reset your password.

      Ron, Wix Team
    • jamesoncorrea

      Replied by jamesoncorrea April 7, 2014

      i can't contact you directly because i can't log in.  this is why i had to create this user in order to post here. please advise.  i can email you directly from that email. where should i email it to? 

    • Gat Wix Team

      Replied by Gat April 7, 2014


      You can email us directly from the address djgimz@scarboroughdjservice.ca and we will reset your password.

      please send your email to support@wix.com.




      Gat Wix Team.
  • caol29ster

    Replied by caol29ster April 7, 2014

    Hello, I have serious problems to login I'm trying to login with the e-mail kams9412@hotmail.com but when I put the password it says invalid password, not eve incorrect; I tried to change it 3 different times but each one is invalid and finally I try to put them really slow and they don't even worked. HELP !

    • Ron Wix Team

      Replied by Ron April 7, 2014



      Please contact us directly from the email address assigned to your account in order for us to reset your password.


      Ron, Wix Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply