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wix Wix Team

Please check out this page for instructions in case:

- you forgot your password
- you want to update/ change your password.
- you forgot the e-mail used to register the account.
 

If you still can't login: 

1. Clear cache
- Close the Browser and open it again.
- Go back to the email we sent.
- Click the link.
- Click "Load Anyway" on the security warning that pops up. 
 

2. Make sure your cookies aren't blocked in your browser.
If you have blocked your cookies you won't be able to use Wix.
You can find instructions about your browser cookie depending on your browser here.
 

Please note- If you are having problems with resetting your password, please follow these steps:
 
If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
For Firefox, go to Options --> Security --> Saved Passwords.
For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

Replies(654 replies total)

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  • michelle6477 Premium VIP

    Replied by michelle6477 2 days ago

    You are asking me to follow instructions in an email I am unable to receive.  I need an alternate way to rest.

    • Barrios Wix Team

      Replied by Barrios 2 days ago

       

      I noticed that you have posted multiple questions on the forum.
       
      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
       
      This will also speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.
       
      Please refer to our response in this thread 
       
       
      Many thanks, Barrios
  • h4mz4k4

    Replied by h4mz4k4 July 17, 2014

    Hi, I made a website for http://www.manchesterturbos.com/ I used the email address h4mz4_k@hotmail.co.uk to make this site. What is the current e-mail it is associated with because I can'r login to edit this site at all?

    • Etti Wix Team

      Replied by Etti 5 days ago

      Hi,

       

      The registered email for your account is:  mtltd2012@yahoo.co.uk

      You can use it to reset your password in case you have forgotten it.

       

      Let us know if you need more help.

       

  • helga248

    Replied by helga248 July 13, 2014

    I have a friend Colin Beard who is my photography mentor.  Colin is 74 years old and not that internet savvy.  He was the primary Photography Master Lecturer at the Sunshine Coast School of Photography, Australia with Kate O'Rielly.  He has finished working there and is now unable to get into his website to update it and Kate had it set up initially for him and she has told him she doesn't have the login details.  Could you please contact Colin (like I said he's not too computer savvy hence why I am trying to help him).   His current email  address is cbeardfoto@gmail.com  his WIX website is http://www.colin-beard.com  his phone number is 0439764250
    thank you Helga Dalla 
    helga@twinsofaustralia.com.au 

    • Etti Wix Team

      Replied by Etti July 13, 2014

      Hi Helga,

       

      Thank you for contacting us.

      The domain www.colin-beard.com and Colin's site are registered under Kate's account, as the login email for it is:  kateoreilly@gmail.com.

      Please contact Kate and ask her to transfer the two to your account, or a new account you can create for Colin.

      For  instructions on transferring a Wix domain to another Wix account, click here.

      For  instructions on transferring a Wix site to another Wix account, click here.

       

      We're here to help! Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

       

      Let us know if you require further assistance.

  • ouletband

    Replied by ouletband July 11, 2014

    Hi,

    I am not able to recover my wix page http://outletband.wix.com/main with username outletband. Kindly please let me know what is the current email address associated to my account.

     

    Thank you,

    • shayb7 Wix Team

      Replied by shayb7 July 11, 2014

      Hi,

       

      Please use the email address foreverhearty@yahoo.com to access the Wix account that contains this Wix site. In case you forgot the password, please click here for further instructions.

       

      If you need any further assistance, please let us know.

  • diyha017

    Replied by diyha017 June 28, 2014

    Every time i log in I have to log in with a different user name and password, so far I have three different WIX account, under the User name -diyha01- can you help me fix this?

    • Ira Bel Wix Team

      Replied by Ira Bel June 28, 2014

      Hello,

       

      We are not sure we understand the issue.

      Please elaborate, what do you mean by " I have to log in with a different user name and password"?

      What exactly happens when you try to log in with your account?

       

      Thank you for your cooperation, we are awaiting your reply.

    • diyha017

      Replied by diyha017 June 29, 2014

      When I try to log into my first account it would not let me and I had to open another account. This happen three times already. The first account is under 'diyha01' now i am under 'diyha017'

    • Tal Wix Team

      Replied by Tal June 29, 2014

      Hi,

       

      Your account (username: diyha01) is associated with this email address:

      dekam2@aim.com

       

      In case you forgot your password, please  use the 'forgot password' option in the Login button:

       
      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
       
      An email will be sent to you with instructions and a link to update your password.
       
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.

       

      Tal, Wix Team
  • fleurmcconnon

    Replied by fleurmcconnon June 24, 2014

    Please help me, I need to access my site:

    http://fleurmcconnon.wix.com/teaching-learning

    But it keeps saying the password is wrong.

    I have changed it several times today with no luck.

    Thanks, Fleur

    • Ron Wix Team

      Replied by Ron June 24, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      Are you referring to the password on your site or the password to access your Wix account?

       

       

       

      Ron, Wix Team
  • bmritsinthename5

    Replied by bmritsinthename5 June 21, 2014

    Hi,

    I tried to change the email that is connected with my account from bmritsinthename@gmail.com to benrobinsonav@gmail.com but it seems to have disconnected me from my account completely and I am now unable to log in with either of my email addresses and passwords. The only way I have managed to log in to post this is via connecting with my Google+ account and when I go to check my already finished website (http://bmritsinthename.wix.com/benrobinson) it isn't there to edit. HELP!?

    Cheers,

    Ben.

    • Ira Bel Wix Team

      Replied by Ira Bel June 21, 2014

      Hello,

       

      We can see that your current registered e-mail is benrebinsonav@gmail.com.

      Please use this e-mail to log in and change the e-mail to the correct one.

       

      Please feel free to contact us in case you need further assistance. 

  • cocohamel

    Replied by cocohamel June 17, 2014

    login pasword forgotten

    HI,

    I created a wix wbsite and can not remember the pASSOWRD AND DO NOT HAVE IT STORE AS MY LAPTOP DIED. THE EMAIL ADRESS I SUED TO REGSITER, i do not have the password either as i lost it all when my laptop died.

     

    What can i do? I do have another wix website and another email adress i could communicate with.

     

    PLEASE HELP

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 17, 2014

      can you please send us the URL of the website you're referring to ?

      Alon - Wix Team
  • frozengoods16

    Replied by frozengoods16 June 17, 2014

    Hi,

    I am currently helping do a memorial website for somebody, but I lost the password, and the account is registered under their email. The problem is that they are away for the whole week, and I told them I would finish it this week, but I can't now. Is there any way I could get the password for the account?

    Email: ria.rox@live.ca
    Website URL: riarox.wix.com/anderson-memorial

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team June 17, 2014

      we're terribly sorry but we need to get a confirmation e-mail from the owner of the account in order to grant you access to it

      Alon - Wix Team
    • frozengoods16

      Replied by frozengoods16 June 17, 2014

      Actually that's fine I found it now thanks.

    • frozengoods16

      Replied by frozengoods16 June 17, 2014

      Oh wow now it doesn't work. Can you check when the password was last changed? I didn't change it more than once as far as I remember, so if it IS changed, then that isn't good. Does it reset after a certain number of password attempts or something?

    • Noa Wix Team

      Replied by Noa June 17, 2014

      Hi,

       

      Unfortunately we have no option of viewing these details.

      Please contact the account owner.

       

      Thanks,

      Noa - Wix Team
  • robert757

    Replied by robert757 June 16, 2014

    I need to retrieve my account 

    account name : ecogear

    email registered to it : robert@eco-gear.ca

    URl : eco-gear.ca

     

    • Eyal Wix Team

      Replied by Eyal June 16, 2014

      Hi Robert,

       

      Please try logging in using the following email address ecogearinc@gmail.com

       

      Please use the 'forgot password' option in the Login button:

       
      1. Go to Wix.com.
      2. Click Login/Sign Up.
      3. From the Login screen, under Password, click Forgot password.
      4. From the Forgot Your Password? screen, in the Email: field, type the email that you use to login to Wix.
      5. Click GO.
       
      An email will be sent to you with instructions and a link to update your password.
       
      If you use Firefox or Chrome, and you allowed your browser to save your passwords, you can try to retrieve your login details:
       
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Personal Stuff --> Manage Saved Passwords.
       
      If you require further assistance, please let us know!
      Thank you
      Eyal, Wix Customer Support Team
    • robert757

      Replied by robert757 June 16, 2014

      i tried both and this second account "robert757" was created in the process!

      Pls help me gain access to the original acccount at "ecogear"

    • gills2 Wix Team

      Replied by gills2 June 16, 2014

      Hey,

       

      Have you tried using: ecogearinc@gmail.com email address?

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.

       

      Thanks,

      Gill, Wix Team

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