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wix Wix Team

If you delete your account, all your work will be removed from the Internet.

For instructions about how to cancel a free account, click here.

Replies(45 replies total)

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  • susansnails

    Replied by susansnails 4 days ago



    My susans nails website subscription will come to an end on 31st july, 2014. I have already set up an online shop with you and would like to combine these two websites together. Can you advise me how is it possible please?

    Thanks, Susan x

    • dinamiso Wix Team

      Replied by dinamiso 4 days ago

      Hi Susan,

      Unfortunately, I am not sure I fully understand your query.

      Currently, it is not possible to combine two templates, or transfer content from one template to a different template.

      We will appreciate if you could elaborate on the matter.

      Dina-Wix Team.


  • nei276

    Replied by nei276 July 15, 2014

    Good day, how do I cancel everything for my website? My subscription, account, website, everything? I do not want to carry on with my subscriptions (ends in September) but want to cancel everything now.. Do not want to renew my account or anything.

    Please advise

    Regards, Neil

    • Barrios Wix Team

      Replied by Barrios July 15, 2014

      Hi Neil,


      We are sorry to hear you wish to discontinue working with Wix.

      However, if your decision to cancel your account is due to one of the following reasons, we would like to assist you in troubleshooting the problem:

      * Having trouble creating your Wix site? Click here
      * Having trouble connecting your Domain Name to Wix? Click here                    
      * Having trouble connecting your Email account? Click here
      * Cannot see your site on Google or have other SEO concerns? Click here
      * Want to Downgrade your Premium plan? Click here
      * Having Billing issues? Click here

      If you would like to delete your Free account, please add your details here.

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
      To cancel your Premium plan, go to Subscriptions > Premium Plans > Manage > clickCancel payments next to "Next payment".
      You can find more information here.




      We are here should you have any further questions.

      Many thanks, Barrios
    • nei276

      Replied by nei276 July 15, 2014

      I want to cancel everything.. I have done it now but the email says:

      We would like to confirm that your Wix Premium Package will be canceled on Sep 23, 2014

      I sincerely hope that you do not charge me another cent! I was not on premium, I was on a combo package that I paid upfront for the year..

      Is there anything else I need to do to ensure everything has been cancelled?

    • Shai Wix Team

      Replied by Shai July 15, 2014



      Please note that the Combo plan is a premium plan (any paid plan is a premium plan). Since you have paid for the yearly plan, it will be cancelled once the subscription for a year passes. You will not be charged for another period.

      Shai - Wix Support
    • nei276

      Replied by nei276 July 16, 2014

      Ok perfect, thank you :)

    • Barrios Wix Team

      Replied by Barrios July 16, 2014

      No problem!

      We are here should you require further assistance.

      Many thanks, Barrios
  • mtabbakh

    Replied by mtabbakh June 27, 2014

    Is there is away i can get my free site after I delete it?

    • mtabbakh

      Replied by mtabbakh June 27, 2014

      I really needed to be back up

    • ariadned Wix Team

      Replied by ariadned June 27, 2014

      Hi mtabbakh,

      Would you like us to restore the site 'syrianaidfoundation'?


      Ariadne - Wix Team
  • 699641e6

    Replied by 699641e6 June 25, 2014

    i'm getting same runaround, cant find no delete account button, i think i'll just wipe the page clean and publish it empty, then unsubscribed, leave the problem to those who created it...

    • Yotam Wix Team

      Replied by Yotam June 25, 2014


      I'm sorry for the inconvenience.

      Please see this page regarding canceling your account.


      If you require any further assistance, feel free to contact us again. 

      Yotam Wix Team
    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team June 26, 2014

      Hi 699641e6,

      You can find the form here

      We apologize for the inconvenience.

      Thanks, Nicole,
  • all6mine

    Replied by all6mine June 23, 2014

    How do I temporarily put my free site on hold?

    • Dean Wix Team

      Replied by Dean June 23, 2014



      You can create a landing page without a menu and set it as your homepage, please read the information in this thread.


      All the best, Dean - Wix Team
  • ringobebe

    Replied by ringobebe June 19, 2014


    Wix customer ID: 3217366

    I have an old website with premium, but now created a new one due to the new html website and moble contents. Is there any way I can delete the old website and transfer the new one to my existing premium account and the domain address?


    • shayb7 Wix Team

      Replied by shayb7 June 19, 2014



      Yes it is possible. For instructions on how to transfer your premium package from one Wix site to another under the same Wix account, click here. Once the package is transferred, click here for instructions on how to assign your domain to your new site.


      To delete your old Flash site: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Delete Site.


      If you need any further assistance, please let us know.

  • nbakin

    Replied by nbakin June 14, 2014

    Hello Wix people, I accidentally published my site that I was working on then I decided to delete. Is it possible to retrieve my files that I was working on so I can go on completing what I started.

    • Eyal Wix Team

      Replied by Eyal June 14, 2014

      Hey nbakin,


      As per your request, I've restored your site for you!

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • yunuskalin

    Replied by yunuskalin June 14, 2014

    Main Category : My Account

    Sub Category : Delete an Account

    Delete my account please

    • Danna Wix Team

      Replied by Danna June 14, 2014



      In order to delete your account, please first delete your site that's under it.


      Please follow these steps: Go to Wix.com -> My Account -> Click "Manage and Edit Site" next to the site you would like to delete -> Click "Delete" on the right side of the page.


      Then, to entirely delete the account, please add your details here.


      Thank you for using Wix!


      Danna- Wix Team
  • eoinfarrellnz

    Replied by eoinfarrellnz May 25, 2014

    Dear Wix,

    I have been trying to delete my site, thenmelc.com for about an hour now, it is incredibly frustrating being sent around in circles by your website so please delete it immediately.

    Thank You. 

    • Barrios Wix Team

      Replied by Barrios May 26, 2014



      Please follow these steps: Go to Wix.com -> My Account -> Click the blue "Manage and Edit Site" button next to the site you would like to delete -> On the right side of the page under "Site Actions", click "more" and click "Delete".


      Please note: Deleting a site does not cancel/delete your account.


      Unfortunately you will not be able to cancel or delete a domain that you have purchased from Wix.


      We are here should you require further assistance


      Many thanks, Barrios
  • lexdumitru

    Replied by lexdumitru May 12, 2014

    Hello Wix team,


    I had a free website www.lexdumitru.wix.com/home and although I have deleted it, it still shows

    on Google search, because my account is still active. I desire to delete the account/username/everything as I don't use that website anymore.

    I have tried deleting it manually, but it doesn't recognize my email anymore, although I am logged in as we speak.

    Please assist.

    Anticipated thanks.

    • Shai Wix Team

      Replied by Shai May 12, 2014



      Please note that removal from Google will be done once their crawlers attempt to re-index your site and find out that it no longer exists. You can request a manual removal of specific links by using Google's Removal Tool.


      Also note that deleting your account will not cause the removal of links from Google. If you still wish do remove your account, please visit this link.

      Shai - Wix Support
    • lexdumitru

      Replied by lexdumitru May 13, 2014

      That is perfect!

      Much obliged for the prompt and useful reply.

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