Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

To change your email address: Sign in to your Wix account > click My Sites > hover over the user panel at the top right of the page > click Account Settings > next to Email Address, enter your new email address > click Save Changes.


You can also change your user name and password on this page.


For more information, click here.

Replies(94 replies total)

Show my replies first
  • nikkikeino

    Replied by nikkikeino 2 days ago

    The site won't allow me to change the name it keeps telling there's a account that exist under that name

    • Jonathan Wix Team

      Replied by Jonathan Yesterday

      An email address can only be used once to registered an account, even if an email address was made available by switching an account's registered email address, it will not clear, once an email address was used it may not be used again.

  • scgilmore32

    Replied by scgilmore32 July 6, 2014

    how do I change the email address to the account to another email address?

    • Ira Bel Wix Team

      Replied by Ira Bel July 6, 2014

      Hello,

       

      To change your email address: Sign in to your Wix account > click My Sites > hover over the user panel at the top right of the page > click Account Settings > next to Email Address, enter your new email address > click Save Changes.


      You can also change your user name and password on this page.


      For more information, click here.

  • mahuatyl

    Replied by mahuatyl July 3, 2014

    Hello,

    I initially set up a new site linked to my personal email address, I would like to set up this one site to go through another business email. Any help?

  • dreaminspireimages

    Replied by dreaminspireimages July 1, 2014

    Hi I have updated my email address in account settings but when i tested it out using my own contact form the emails are still being sent to old email, how long does it take to update my email?

    • dreaminspireimages

      Replied by dreaminspireimages July 1, 2014

      I can log into my account with new email address but i am not receiving emails, the reason I know is I have tested with other email addresses i have and the new email i created is fine... the trouble i am having is on my website I have a contact form for customers to send me enquiries and the emails are still being received at old email address not the new one... PLEASE CAN YOU HELP as i have tested it about 6 times using the contact form on my wix website and still no Joy.. this is very important i get this sorted!! thankyou 

    • dreaminspireimages

      Replied by dreaminspireimages July 1, 2014

      I got it sorted I had to remove the Contact form and page.... and add a new page with a contact form.. Worked a treat!!

    • ariadned Wix Team

      Replied by ariadned July 1, 2014

      Hi draminspireimages,

      Great! Glad to hear the issue was solved and thanks for updating us.

       

      If you require any further questions please let us know.

      Best,

      Ariadne - Wix Team
  • renatehillsview

    Replied by renatehillsview June 29, 2014

    I believed that my website account was lost and now as I find it again I have no longer the same email address.

    I like to be able to finish my website.

    http://norbertrenatebodo.wix.com/sputnik44

    my new account is; renate.hillsview@gmail.com

    can I continue? Regards Renate Petersen/sputnuk44

    • dinamiso Wix Team

      Replied by dinamiso June 29, 2014

      Hi,

      Please be aware that your sign-in details are as follows:

      User name : norbertrenatebodo Email : norbert.renate.bodo@gmail.com

      To update your email address, please sign in using the above email and  click My Sites > hover over the user panel at the top right of the page and click Account Settings > update your email address in the email field.

      If you forgot your password please go to this page for instructions on how to reset it.

       

      Dina-Wix Team.

  • kanadesigns

    Replied by kanadesigns June 27, 2014

    Hi

    I can't update my site after I change my email address and user name. Please help!

    Kana

    • Medeas Wix Team

      Replied by Medeas June 28, 2014

      Hi,

       

      You mean that you don't see the site in the account anymore or that you can't enter the editor? Do you get any error?

      What's the site name?

       

      Medeas Wix Team
  • casj73

    Replied by casj73 June 10, 2014

    Change the email address that my wix account is published to.

    I'd like to change the email address that my website is published to? Is there a way to do that?

  • tradedesignstudio

    Replied by tradedesignstudio May 29, 2014

    I am trying to add another email address to my tradedesignstudio.com account but it says I already have that app.  How do I add another person?

    • Mauro Wix Team

      Replied by Mauro May 29, 2014

      Hi,

      Thanks for contacting us.

      Appearantly we are being reported that you already have mailbox(es) purchased from GoogleApps for your domain.

      Because of this you cannot purchase additional mailboxes from Wix, you will have to get them directly from GoogleApps themselves.

      If this is not correct please kindly contact GoogleApps here.

      Let us know if there's anything else we can do for you.

      Cheers,

      Mauro. Wix Team
  • jambida

    Replied by jambida May 19, 2014

    Previous Email on website

    Hello,

     

    I had an email set up when I started the website - info@juanascreations.com. I would like to know what happened to that? It is not appearing anymore on my mailbox details. I have selected a gmail account now with WIX. Please advise, I'd like to keep info@juanascreations.com as the preferred email to link to the website. Thanks.

    Regards,

    Juan

     

    • Dr. Zoidberg Wix Team

      Replied by Dr. Zoidberg May 19, 2014

      Hi Juan!

       

      Your email was changed. If you wish to change your email, please follow the instructions in the best reply above. 

  • sjbaker85

    Replied by sjbaker85 May 16, 2014

    Hello Wix support staff. I have brief question that hopefully i'm not the first one to have for you all. When i created the site i run now, i created it using my Facebook account login. Now i'm wanting to disconnect that social login, which i've figured out how to do. But now i'm having an issue trying to change the "user name" of the account. Background on this, i run the site: www.crossfitandersen.com and basically, multiple people need to be able to login. I would love to grant them access, just not using my personnel e-mail or my Facebook account. So... what i'm asking is how can i change the user name and the e-mail account associated with my website without effecting the website? I already have a google account that i plan on using for the login. If you have any answers i can use please let me know. Thanks for the help.

    • dinamiso Wix Team

      Replied by dinamiso May 16, 2014

      Hi,

      Unfortunately, I am not sure I fully understand what are you referring to by:  ' multiple people need to be able to login. I would love to grant them access, just not using my personnel e-mail or my Facebook account. '

      Do you want to add a webmaster login button to your site?

      Please keep in mind: The webmaster login will have the same login details as your Wix account.

      We will appropriate if you could elaborate on the matter.

       

      Dina-Wix Team.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply