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wix Wix Team

Wix mobile sites are currently supported by the following devices:

- iPhone running iOS 6 and 7

- Android (2.4 and older is NOT supported)

- Windows phone

 

If you are having trouble with a specific device or would like to vote for another device, please post in this thread!

 

For more information about the optimized mobile view, click here.

 

To read about our feature updates, please click here.

Replies(48 replies total)

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  • gcukparanormalevents

    Replied by gcukparanormalevents 5 days ago

    IVE HAD ALOT OF PEOPLE SAYING THAT WHEN USING SAMSUNG PHONES..THE WEBSITE LOADS UP THEN GOES WHITE..BLANK...WHERE WRITING SHOULD BE...WHY IS THIS PLZ.XX

    • Ella Wix Team

      Replied by Ella 5 days ago

      Hi,

      Thanks for contacting us.

      Please let us know which one of your sites you are referring to, so we can look into the issue.

      Awaiting your reply,

      Ella

  • c68720

    Replied by c68720 August 14, 2014

    I just got the windows phone 8.1 Cyan update and now the Mobile site is not coming up.  Please advise.

    • Nikolai Wix Team

      Replied by Nikolai August 15, 2014

      Hi c68720,

      Thank you for contacting us.

       

      At Wix, we do everything in our power to provide the highest level of support and service.
       

      However, in order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible when describing the difficulties that you have experienced:
       

      1) Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.
      2) Please provide us with more information about the location of the problem on your site, i.e. on what page can it be found?

       

      *Please make sure to include a screen shot, if possible.
       

      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

      Nikolai, Wix team
  • paulstamp

    Replied by paulstamp July 10, 2014

    Hi

    Please could you tell me if Wix websites can load on Windows Phones? I have tried finding the answer in the forum, but been unable to. You say in the 'best answer' above that:

    "We currently support all browsers on iPhone and Android devices. 

    Please feel free to vote for other devices in this thread!"

    Does this mean you currently don't support Windows Phone?

    This is one of the phones I use, and I used to be able to load my site www.justbod.co.uk on this device but now it just freezes mid load.

    Many thanks

    Paul

     

    • Hércules Wix Team

      Replied by Hércules July 10, 2014

      Hi Paul,

      Thanks for contacting the Wix Support Team.

       

      As written in the Best Reply:"Wix mobile sites are currently supported by the following devices:

      - iPhone running iOS 6 and 7

      - Android (2.4 and older is NOT supported)

      - Windows phone"

       

      So we do support Windows Phone.

       

      Should you require any further assistance, do not hesitate to contact us.

      Hércules
    • paulstamp

      Replied by paulstamp July 10, 2014

      Hi Hércules

      Thank you very much - I must apologise - I didn't see Windows Phone in the best reply before - and I 'cut and pasted' it - so I must have missed that line.

      My site still does not seem to want to load on my windows phone - I am testing it using the same fibre-optic WIFI connection that I use for all my devices (a desktop, tablet and laptop which all load the site fine.) I have emptied the cache and all other websites seem to load just fine on my phone. The browser is Internet Explorer. Any ideas why it might not want to load? It just seems to freeze part way through. It used to load (very slowly) and the only thing I have changed recently is adding the EU Cookie app.

      I have also tested my site today on webpagetest (less than a second to load) and Pingdom (2 seconds,) so no problems there.

      Would you be able to test my site on a windows phone or make any suggestions?

      www.justbod.co.uk

       

      Many thanks

       

      Paul

    • Noa Wix Team

      Replied by Noa July 11, 2014

      Hi Paul,

       

      Please try disabling the cookie app - see if this helps.

       

      In addition to this In order for us to further investigate this issue, please try to access the site with a different browser on your phone.

       

      Please also let us know which windows phone model and version do you have.

       

      Thanks,

      Noa - Wix Team
    • paulstamp

      Replied by paulstamp July 11, 2014

      Many thanks Noa - I appreciate the support!

      The phone is a Nokia Lumia 625 and the software is up to date.

      The only other browser that I could find for a Windows Phone was UC Browser. I downloaded the app and tried my site again with the cookie app still enabled. It loaded in under 3 seconds with no problems, which is great!

      I tried Internet Explorer again - same result as before - site 'part-loads' and then seems to freeze.

      I tried disabling the Cookie app and again tried to load the site on Internet Explorer. No change - site 'part-loads' then freezes.

      Hope this helps to investigate it further! At least I now have a browser on the phone that will load my website - so thank you for that!

      Paul

       

       

    • Dean Wix Team

      Replied by Dean July 11, 2014

      Hello,

       

      It appears that the browser is the one causing the problems, running a test on the Mobile Internet Explorer for Nokia Lumia 625 I can see it's not entirely supporting the HTML5 technology, you can review the results here.

       

      All the reviews I encountered recommend the UC browser for your phone.

       

      Let us know if you need anything else.

      All the best, Dean - Wix Team
    • paulstamp

      Replied by paulstamp July 12, 2014

      Many thanks! At least I know it's not me!

      The UC browser is so much better, so finding that has been the bonus of this issue. Luckily I don't think very many of my customers have Windows phones.

      Thanks for your help in this matter.

      Paul

       

    • ariadned

      Replied by ariadned July 12, 2014

      Hi Paul,

      We're happy to assist! 

      Please don't hesitate to contact us again if you have any future questions.

       

      Best,

      Ariadne - Wix Team
  • bitersilly

    Replied by bitersilly June 25, 2014

    I can't see my site's mobile view on samsung galaxy pocket s5300 and note 8.0 lte, they are both android phones but both of them just load the full website instead of the mobile one. Urgently need help thanks!

    • bitersilly

      Replied by bitersilly June 25, 2014

      I tried it on IE, not sure which version it is, but it should be the updated version, thanks!

    • Alina Wix Team

      Replied by Alina June 25, 2014

      Hey, 
       

      The Optimized Mobile View will appear on smartphone devices only. Tablets and iPads will show your desktop HTML site.

       

      For more information about the Optimized Mobile View for smartphone devices, click here.

      Thanks, 

      Alina, Wix Support Team
  • onikeku

    Replied by onikeku June 22, 2014

    Hello.

    i'm loosing a lot of customers because most of the internet users in Nigeria uses blackberry. AND I CAN'T UNDERSTAND THAT SO MANY PEOPLE HAVE COMPLAINED ABOUT THIS SINCE 2013 AND NOTHING HAS BEEN DONE TO CORRECT THIS. Quite disappointing, i have three website built on wix, and none of them is serving me properly and i am paying a lot for this. :(

    • Or Wix Team

      Replied by Or June 22, 2014

      Hello,

       

      We are trying to be as considerate as possible to our customers' needs and requests. New features and improvements are being launched all the time.

      Obviously, priority is given first to the features which are most requested, and other matters that require our developers' attention, so in this area of our work there's definitely more than meets the eye.

       

      We thank you for your feedback and appreciate your patience. 

      Kind regards, Or - Wix Support Team.
  • newlandhealthcare

    Replied by newlandhealthcare June 14, 2014

    I launched my website 4 days ago, and many phone users cant access the site. this includes those using blackberry phone and other android phone. please i nid wix help to make this work. www.newlandhealthcare.wix.com/land

    • Or Wix Team

      Replied by Or June 14, 2014

      Hi,

       

      I couldn't recreate the problem. I was able to visit your site and it looks fine on an iPhone.

       

      Are you able to visit the site from a mobile device?

      Kind regards, Or - Wix Support Team.
    • newlandhealthcare

      Replied by newlandhealthcare June 16, 2014

      70 % of mobile phone users who have tried accessing the site were unable to view the web site. They complained that it only shows a blank white space.

      No letters, no pictures. i still need help to fix this up.

      Tanx

    • Alina Wix Team

      Replied by Alina June 16, 2014

      Hey,

      I am sorry to hear that you are experiencing difficulties with your mobile site. 
      Unfortunately, I was not able to reproduce this issue on my end. As you can see in the attached screenshot below, your site loaded properly on my iPhone. 



       

      Please try using a different internet connection to view your site (3G, 4G, Wifi). 

      Please also try to clear your browser's cache on the mobile. For iPhone - Please follow the steps provided here. For Android devices - Please follow the steps provided here

      If the issue persists please specify on which mobile device does this issue occur and also on which browser (and browser's version) so we can check this further on our end. 

      Thanks, 

      Alina, Wix Support Team
  • ceilingau

    Replied by ceilingau June 6, 2014

    Tried on Android and iPhone, it shows mobile view but not fit the screen width, any settings that I missed?

    • Alina Wix Team

      Replied by Alina June 6, 2014

      Hey, 

      Please note that if you are trying to use your site with your own domain, it will not be properly displayed on the mobile. You need to connect your domain through Wix. 

      If you are using the free Wix URL, your site should be properly displayed as you can see below: 

      To connect your site to a domain please visit our  Domain Portal or view the video below. The connection may take up to 72 hours to take effect.


      Thanks, 

      Alina, Wix Support Team
  • mobigymsa

    Replied by mobigymsa May 29, 2014

    BLACKBERRY PLEASE AND URGENTLY.  I'm loosing business due to the mobile site links not working correctly.

  • amakawinni5

    Replied by amakawinni5 May 10, 2014

    my webpage does not open on small phone and also on Blackberrys and nokia phones. according to your directives, i opened another mobile site but the problem has persisted cos it is still difficult to access.

    • Noa Wix Team

      Replied by Noa May 10, 2014

      Hi

       

      Could you please specify exactly which devices are you referring to?

       

      Thanks,

      Noa - Wix Team
  • ventersburgfreestate

    Replied by ventersburgfreestate May 5, 2014

    Please support Blackberry. 

    I build a website for our community - and most South African users ONLY use internet via their phones. This is a huge disappointment - don't know what to do now for them. Should i delete the site? http://ventersburg.wix.com Would be like ending a beautiful love affair - I am totally in love with wix beautiful templates and easy building. But the people that we want to engage with our site - is mostly using Blackberry and Opera Mini. Please-Please can Wix fix this

    • Sheila Wix Team

      Replied by Sheila May 5, 2014

      Hi ventersburgfreestate,

       

      Thanks for your feedback.

       

      Best, 

      Sheila - Wix Support

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