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wix Wix Team

The Optimized Mobile View is a mobile-optimized site which is automatically created for you from the contents of your desktop HTML site. After viewing and editing your mobile site in the Mobile Editor, activate Optimized Mobile View to direct your users to this optimized version of your website from smartphone devices.


New elements and changes that you make to your desktop site will affect your mobile site. Therefore, we highly recommend building and editing your desktop site to completion before editing your mobile site and enabling Optimized Mobile View.


To enable the Optimized Mobile View: From the left of the Mobile Editor, click the Settings icon > click Mobile View > use the toggle button to switch between the Pre-Optimized View (red) and the Optimized Mobile View (green).


Click here for more information or watch the video tutorial below.

Replies(63 replies total)

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  • petrak06

    Replied by petrak06 August 13, 2014

    mobile phones view

    My website is not visible form mobile phones. I have read that the mobile view should be automatically created by wix. can you help me?

    • Ritti Wix Team

      Replied by Ritti August 13, 2014


      I can see that you have a flash site. Please bear in mind, that the flash technology is not mobile friendly. We therefore recommend to build a new HTML site which is automatically mobile compatible and even has its own mobile editor which lets you completely customize your mobile site. 

      Best, Ritti
  • mkfoo5

    Replied by mkfoo5 August 3, 2014

    Hi my items are all jumbled up in the optimized view.

    When i select the pre optimized view,it can only load the homepage. the other pages does load properly and not show the products i am selling. it takes very long to load and when it finish loading it only shows the heading of the page.please help

    • Alissa Wix Team

      Replied by Alissa August 3, 2014

      Hi mkfoo5,


      Thank you for contacting Wix support.


      Please note that I have accessed your site and was not able to reproduce the issue you described. When I loaded the pre optimized view in mobile, your pages showed up just fine including the products you are selling. Please view the screenshot below:


      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict. Please clear cache and see if the problem remains. You can find step by step instructions here.


      If this doesn't solve the problem, please try and open the editor with a different browser. I see you are currently using Chrome. Please try with Firefox or Internet Explorer.


      Let us know if the problem persists. Awaiting your reply. 


      Alissa - Wix Support
  • yoyocan

    Replied by yoyocan August 2, 2014

    hi everyone and dear wix team

    my problem is my mobile view, in any browser i see my template different than the design i see 

    website: cangurgul.com

    espacially in the section: My Works right under the header and the picture theres a huge space which i didnt made. can you help me? :(

    • Or Wix Team

      Replied by Or August 2, 2014



      Your site looks different on mobile devices because the Optimized Mobile View is turned on. This view is usually more friendly to people who visit your site using a smartphone.

      To disable the Optimized Mobile View: From the left of the Mobile Editor, click the Settings icon > click Mobile View > use the toggle button to switch between the Pre-Optimized View (red) and the Optimized Mobile View (green).

      Please note, however, that we advise to keep the Optimized Mobile View enabled.

      You can always use the mobile editor in order to edit the mobile view of your site. You can find more information on the Mobile Editor here.

      Kind regards, Or - Wix Support Team.
  • doron-ambar

    Replied by doron-ambar July 22, 2014


    אבקש לדעת האם יש אפשרות   למנוע את הופעת האתר  בסמארטפון עד שאני אערוך אותו שיראה כמו שצריך?



    • Dean Wix Team

      Replied by Dean July 22, 2014


      כרגע זה לא אפשרי למנוע מהאתר מלהופיע במכשירים ניידים

      -מה שניתן לעשות זה לכבות את ה

      Mobile Optimized View

      כך שהאתר הרגיל יופיע כאשר יגשו אליו ממכשיר נייד


      To disable the Optimized Mobile View: From the left of the Mobile Editor, click the Settings icon > click Mobile View > use the toggle button to switch between the Pre-Optimized View (red) and the Optimized Mobile View (green).

      Find more information on the Mobile Editor here.


      Let us know if you need anything else.

      All the best, Dean - Wix Team
    • doron-ambar

      Replied by doron-ambar July 22, 2014



  • nihatww

    Replied by nihatww July 21, 2014


    I need help,

    If I switch to optimize mobile view, my all images quality extremely reduced. Each picture is becoming blurred .. Image quality can decrease how mobile image now?

    How to not decrease the quality of my images from the mobile display can I use?

    Thank you..

    • Or Y Wix Team

      Replied by Or Y July 21, 2014



      Please make sure your image is responsive to the proportions adequate to mobile - that is to say, not too large or too small.

      Please specify the page and site where you are having this issue so we can further investigate.


      Thank you, we await your response.

      All the best, Or
    • nihatww

      Replied by nihatww July 21, 2014


      Thanks your help,


      Generally images sizes in my sites 1024x576. The interesting thing, if I not active mobile mode,  all photos looks high quality in all mobile devices. When I change optimize view all images  quality is getting worse.

      In addition, if I do not use the mobile mode, the phone does not fill the background  in the horizontal position. It seems half of the background .. So I have problem both mobile and without mobile mode.

      Thank you


    • Or Y Wix Team

      Replied by Or Y July 21, 2014



      You can independently modify your mobile site's background via the mobile Editor > design > mobile background.


      As to the images, note that 1024X576 is clearly not the proportions with which you integrate your images in your site. Please use the side settings menu, and find the proportions in the live site at the bottom part, next to the letters w and h.


      Then resize the images using Adobe Photoshop or other programs in accordance to this dimension.


      Please let us know in case you need further help.

      All the best, Or
    • nihatww

      Replied by nihatww July 21, 2014

      OK, I have checked your all answers but you do not have a satisfying answer to this question yet. I would not like use mobile mode anymore but in desktop version I have a problem too. When I open the site on my mobile phone I mean in desktop version, The background picture works well in vertical position but in horizontal version it does not stretches, I mean it covers half of the screen not full of the screen. 

    • Or Y Wix Team

      Replied by Or Y July 21, 2014

      You can always switch to the desktop view by going to your mobile Editor > mobile settings > mobile view > Pre-Optimized View.


      Please specify the page name where you encountered this issue and attach a full mobile screenshot, so we can further investigate.


      To take a screenshot with your Android:

      You can do so by Pressing the Power and Home buttons at the same time will also grab an image of the screen.


      To take a screenshot with your iPhone:

      1. Hold down the power button at the 'top' of the iPhone.

      2. While holding down the power button, quickly press the screen button at the bottom of the pad.



      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Thank you in advance.

      All the best, Or
    • nihatww

      Replied by nihatww July 21, 2014

      Are you kidding??? The above picture taken with the iPhone already screenshot ..
      Please be concentrating a bit more ..
      I just want to use desktop mode .. While in Desktop mode when I hold the phone horizontally in the background of the screen coating is required. does not cover. why is that?

    • Ella Wix Team

      Replied by Ella July 21, 2014


      I apologize for the misunderstanding.

      Unfortunately, Wix desktop sites are not responsive. Therefore, they do not fit the horizontal mode of a mobile device. 

      For more information, please see the relevant Wishlist - Are Wix HTML templates responsive?

      Feel free to add your vote for this feature on that same link as well.

      I apologize for the inconvenience.

      Don't hesitate to contact us again,


  • yoashm1

    Replied by yoashm1 July 19, 2014


    מבקש עזרתכם הדחופה.

    אני מנסה לעצב את האתר גם לסלולר ואני נתקל בבעיה שהמרחק  מהאלמנט העליון לפוטר לא ניתן לצימצום


    דבר נוסף וחשוב ביותר,

    משום מה מהרגע שהתחלתי בתהליך אינני מצליח לעלות את האתר שלי באופן רגיל בנייד (סמסונג)


    מחכה לעדכונכם המהיר

    בתודה יואש

    • Itamar S Wix Team

      Replied by Itamar S July 19, 2014

      I noticed that you have posted multiple questions on the forum.

      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
      This will also speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.
      Please refer to our response in this thread.
      Sincerely, Itamar - Wix Support
  • 6290128

    Replied by 6290128 June 29, 2014

    • Ritti Wix Team

      Replied by Ritti June 29, 2014


      Please note that this is the style you chose for your menu. You can easily change it by clicking on it and personalizing the style:

      Best, Ritti
  • Dean Wix Team

    Replied by Dean June 28, 2014



    Thank you for reaching out,


    Reviewing your site on my mobile phone I did not detect the issues you are describing, please provide us with a screen shot of the problem so we can take a closer look. For instructions on how to take a screenshot, please use this link.


    To upload the screenshot, simply click on the "Upload" button and follow the steps.



    In addition please just note that if you are not happy with the layout and design of your mobile site you should go to your mobile editor and edit your mobile site.


    The mobile optimized view feature, automatically takes your HTML website and creates an optimized version for mobile view, often these generated versions need additional editing. Click here for more information.




    All the best, Dean - Wix Team
  • 6290128

    Replied by 6290128 June 27, 2014

    my site stopped working on mobile (iphone)


    my site www.ma-badim.com was working great both on my PC and the Iphone

    something happened lately and it stopped working on the mobile. It works but look extremely bad with the buttons spread in weird locations and the images in various dimentions and places.

    please HELP!!!

    Thank you


    • Barrios Wix Team

      Replied by Barrios June 29, 2014

      Hi Tsiva,


      Please note that I visited your site on a iPhone 5 c and has not issues with navigating through your site, it is looking great and is up and running on our end. 

      Did you try visiting the site on different mobiles?

      For instructions on how to clear the cache on your mobile device, please select your device from the list below:







      We are here should you require further assistance


      Many thanks, Barrios
  • scacchiltdvintage Premium VIP

    Replied by scacchiltdvintage June 26, 2014

    Could someone test my mobile view! I have 100% bounce rate from phones!



    • Shai Wix Team

      Replied by Shai June 27, 2014



      I was able to visit your mobile site without issue:



      I would recommend for you to edit your mobile site so that content displays as soon as people browse to it. Currently you need to scroll down in order to see the content.

      Shai - Wix Support
    • scacchiltdvintage Premium VIP

      Replied by scacchiltdvintage June 27, 2014

      What other options are there?

    • Adam E. Wix Team

      Replied by Adam E. June 27, 2014


      You can toggle the mobile mode in your editor and move elements around so that they display to your liking.


       Click here for more information or watch the video tutorial below.


      If you require any further assistance please let us know.


      Adam, Wix Support

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